The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Alright, so I did have some problems at first with the app. I wanted to offer something on the "wholesale" tab with a quantity break. The way it is set up currently is non-intuitive. I stand by that. The message as is does not really incentivize the buyer. I had set it up incorrectly at first and buyers were getting huge discounts. You have go to in and change the offer message in order for it to make sense. That being said, the customer support is very good. I wanted to be fair and edit my bad review, but also deduct a star for the trouble it caused initially.