▶This is our experience using SEMBLY from March 27th 2017 to July 30th 2017, even though the last order was made on June 11th 2017 and wasn't fulfilled until July 28th 2017◄
We gave them several months to get familiar with our products, worst decision we've ever made.
Worst Print on Demand app we have ever used. Extremely unprofessional.
▶▶▶▶GARMENT VARIETY & FULFILMENT TIMES (be wary)◄◄◄◄
They "offer" many high fashion options but be wary!! They order them from the suppliers as they go, they don't have stock and we have been told by their staff that they don't even get fulfilled by them. Every time a customer orders from you, they won't process it until next week's Monday, so apart from the time that the garment takes to get to SEMBLY from the supplier you have to add the extra days that, that order will sit without updates. THEY DON'T TAKE 2 TO 10 WORKING DAYS,WE HAVE/HAD ORDERS WAITING FOR 2 MONTHS, their answer: You (us) get products that are low in stock on the supplier so they take longer. OUR ANSWER: "Then why do you offer them!?"
They order the garments on Mondays like I've mentioned and they supposedly send them out every Friday. NOT OUR CASE. They won't even fulfil them or update you on what's happening, so your customer patience will run out.
When a garment is discontinued from the supplier, no one from SEMBLY will contact you until weeks later and then apart from the fact that your customer is upset because of fulfilment times, now you don't have the t-shirt on the style they wanted, so 5 out of 10 they will want a refund. And is not 10 out of 10 because they love our designs and they want to support the charities we promote.
We have colorful designs that we can't print using screen printing so we really need a great DOG manufacturer.
We got sample from SEMBLY and the quality was great! Time has gone by and our customers started complaining about the faded designs.
If a garment is not 100% cotton and the print is peeling off the garment, SEMBLY WILL NOT REPLACE IT, you will have to pay for the replacement and it won't get processed with urgency, it will go to the pile of orders that are not getting fulfilled.
▶▶▶▶THE APP FUNCTIONALLITY AND SYNCING PROCCESS◄◄◄◄
If you only sell a couple of products is fine because it will probably take you a few hours to sync your store, but if you have 50 or more, prepare yourself for a nightmare.
You have to first create the product on SEMBLY. Give it the same name your file has (example:blabla_AA1070_purpledog_white), your customers will see this name on their invoices in the package, even thought Sembly says they won't.
Then you have to create a PNG of your design small enough to fit their preview image.
Then you choose the garment you want from their list and then, you choose the sizes and colors. But here is another issue, they offer sizes that are not available for that garment. For example: we choose an Alternative Apparel 1070 Unisex short sleeve t-shirt, on Sembly, you can choose until 5XL, but the supplier only offers it until size 2XL (Sembly doesn't give you this information) so if you are unfamiliar with the garment and you trust Sembly, and offer all the sizes they let you choose from, you will have to refund your customers when they offer a 5XL.
When SEMBLY finally ships an order, if the order has more than 1 garment, your order will show partially fulfilled and your customer will be wondering what happened to the rest of your order. Then on top of that, you will have to go through all the orders and send an extra email to your customer with the same shipping number for the rest of the items, making you look like an amateur.
This is were it gets even worst, because we can't explain to our customers when the order will be shipped because SEMBLY will ignore your emails and calls. On the minute that you start having issues with shipment and fulfilment, Josh (the owner) will be unavailable or out of the office and you will get told, that he will call you later, you can keep waiting! It will probably won't happen.
For the last month Lucero, has been answering our emails and taking our calls, but we have been lied to too many times, and I'm afraid that the information she gives us when the orders don't get fulfilled are what the owner, Josh, tells her to tell us. We have been told that an order will be send out on a Friday and they don't.
They will charge your account on Mondays, the same day they place the orders from your last week's orders, if you are 1 hour late on payment because they payments from your payment gateaways haven't made it to your account yet, expect your orders to be delayed 1 more week.
▶▶▶▶WHAT SEMBLY HAS DONE TO OUR BUSINESS◄◄◄◄
We have lost 100s of customers. Even though we have been doing this for years, we now look like amateurs and liars, because our fulfilment times are 10 days to 2 months instead of 2 to 7 working days like it use to be before we chose to use Sembly.
If you are a small family business like us, and you are the one responding emails, prepare yourself to do that ALL DAY. We get emails and social media messages, complaining over and over again about our poorly customer service because our orders will stay unfulfilled for weeks/months.
We had probably no more than 10 refunds in 2 years, with Sembly 28 in 3 months.
Sembly aka Level Press Ink has done the impossible to ruin our reputation and we have lost revenue and customers.