Sendbird AI chatbot

Sendbird launched an AI Chatbot for Shopify, then quietly shut it down. The only notice was a single email — which ended up in spam. No proper announcement, no support, no way forward.

We invested significant time integrating this tool into our business. Now we’re left with nothing, and no one is responding.

What kind of company leaves its customers stranded like this? Completely unprofessional ...

Worst service ever experienced on a Shopify app. We've been waiting over 2 months to hear back from the support team. The app started off great, but then broke – the AI is hallucinating 95% of the time – and Sendbird have been useless. Meanwhile we've been paying $99 / month for a product we cannot use. I'd appreciate urgent support.

Worst service I have experienced. The cost of $99 a month is not worth it at all. I have been waiting for an answer from support for 3 weeks with no answer. -5 stars.

Sendbird Chatbot's automation features have saved us a lot of time and resources. We can now focus on more complex issues and leave the simple queries to the chatbot. The integration with Shopify API is also seamless – we can easily manage our inventory, orders, and customer data all in one place.

The setup process was incredibly easy, and it seamlessly integrated with my existing product information. It's like having a custom ChatGPT tailored specifically for my Shopify store. The app understands all my product details perfectly, making customer interactions smooth and efficient. Highly recommend it!