Sendcloud ‑ Shipping & Returns

Sendcloud ‑ Shipping & Returns

by SendCloud

Grow Faster With All-In-One Shipping Platform For E-commerce.

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    84% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
    (8)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    9% of ratings are 1 stars

All reviews

61 - 70 of 159 reviews

DISUDISU

katastrophaler IT-Service. seit fast 2 Wochen klappt unsere Integration nur sporadisch. Bestellungen werden mal übernommen, mal nicht. Wir haben mehrere Tickets zu dem Thema erstellt. Shopify Experten konnten uns ebenfalls nicht helfen, nur der App-Provider muss hier tätig werden. Sendcloud hat uns bis heute nicht weitergeholfen. Kunden mussten stets auf ihre Pakete warten, weil die App nicht funktioniert. Nie wieder Sendcloud!

Benoit Nihant Chocolatier

While you are not yet a customer or during the testing period, you will get phone calls from that company to propose help to set the account. You will get plenty of unrequested phone calls from someone with a "honey" voice.
After a while, you receive a first invoice, and you realize that even the unused stickers are invoiced...wich is absolutely the opposite as what the same carrier does when Sendcloud is not involved. If you don't pay attention, you then pay for parcels that are not shipped.
When you want to solve this, you don't get answers for a week. The only solution remaining is to try through the live chat. It takes hours. The person responding says she is responding to 8 other people at the same time and that it is very busy. We are far away from the nice Account Manager who was calling before we were customers.
Other big surprise also: Even if we linked our DHL account to send cloud, the invoice received from DHL contains prices that are doubled in comparison to using DHL directly. The connection of the account was done under the supervision of Sendcloud, DHL Express Mode was used as Parameter but DHL invoiced as Economy Select...which is 2,5 times the regular price (price of my contract). After 5 days and plenty of messages, no explanation from Sendcloud and so far no proposal for paying the difference.
Beware of nice promise!

Developer reply

April 17, 2020

Hi Benoit,

We are so sorry to hear that you are not satisfied with our services. The daily parcel volumes at this moment are exceeding Black Friday (+ 50%). That's why Both our support department and that of our carriers are seeing an increase in the number of questions (thousands per day) due to the high volumes and delays. It may therefore take longer for us to respond, assume a few days. We therefor ask for your understanding in this extraordinary situation and we apologize for the inconvenience.

We indeed charge every shipping label that is created. This because some carriers do this while others don't and we want to avoid confusion. You can always cancel the label up until 42 days after you created it. It will then be refunded on the next invoice.

I checked your DHL Express shipments and they all seem to be express labels. Could you check with DHL Express why they charged your shipments as Economy select shipment. This might be an error on their side.

--

Kris

Cowt

Excellente application et excellent service. Je recommande vivement d’utiliser sendcloud pour gérer sa logistique +++

MOCQUA

Je suis très satisfaite de cette application qui offre un gain de temps considérable dans la gestion des expéditions.

37 graden

Easy to use, competitive pricing and works seamlessly with Shopify. Big time-saver for shipping and tracing

Doc Caro Shop @ 4330 Muelheim

Ich bin begeistert von diesem Tool, welches uns beim Start unseres Online-Business enorm viel Arbeit und Stress abgenommen hat. Hilfreich war ebenso der kompetente und zielführende Onboarding-Prozess. Weiter so! Liebe Grüße, 4330 Mülheim

Petro Camp®

Their integration has saved us so much time with shipping and fulfilment. Thank you Sendcloud, you guys nailed it!

Little Lovits

Kompetentes Team, sehr guter Support, hilfreiches Tool zum kinderleichten Versenden von Paketsendungen. Perfekt!

Ma Boutique Le Temps D'une Robe

Very satisfied with this app! Thank you very much!I use it for few monthes ago and no problem with it .

Stona

Very happy in the beginning. Till I realized all my Customer dashboards are showing wrong shipping information to my Customer. By "all" I mean for at least all my latest 60 orders. I started receiving Customer complaints. The shipping dates shown to my Customer on the sendcloud dashboard, were 3 weeks ahead of the actual shipping dates!!
I contacted the Customer Service and they explained this is a known bug, and this can only be fixed for the future orders. I had just to deactivate and activate a page to fix it. As a Customer I expect if there is a known bug in the system, I will be informed asap of such bug. Is it so difficult to inform via Newsletter all your Customers about this problem? If sendcloud can´t do his basic job (showing shipping information to the Customer) and is not able to inform his Customers about this, the app is not worth the price.

I understand bugs can happen, but not informing your Customers about it to be able to fix it, is just unacceptable.

Please, KEEP YOUR CUSTOMERS UPDATED ON ANY BUGS AND REQUIRED ACTIONS to avoid such bad user experiences like mine.

Therefore 1 star review.