Sendcloud | Shipping Platform

I use this app at my Shopify store and the orders transfers seemlessly to Sendcloud. The menu is easy accesible and there are enough shipping options to choose from.

While you are not yet a customer or during the testing period, you will get phone calls from that company to propose help to set the account. You will get plenty of unrequested phone calls from someone with a "honey" voice.
After a while, you receive a first invoice, and you realize that even the unused stickers are invoiced...wich is absolutely the opposite as what the same carrier does when Sendcloud is not involved. If you don't pay attention, you then pay for parcels that are not shipped.
When you want to solve this, you don't get answers for a week. The only solution remaining is to try through the live chat. It takes hours. The person responding says she is responding to 8 other people at the same time and that it is very busy. We are far away from the nice Account Manager who was calling before we were customers.
Other big surprise also: Even if we linked our DHL account to send cloud, the invoice received from DHL contains prices that are doubled in comparison to using DHL directly. The connection of the account was done under the supervision of Sendcloud, DHL Express Mode was used as Parameter but DHL invoiced as Economy Select...which is 2,5 times the regular price (price of my contract). After 5 days and plenty of messages, no explanation from Sendcloud and so far no proposal for paying the difference.
Beware of nice promise!

This works like a dream. With our well-running comic webshop www.shorboxcomics.nl we have been able to benefit a lot from this. The order and shipping process has now become one and is now super smooth! This saved us 60 to 70 hours per year!

Shopify makes sure you have less work, no more typing addresses with the chance of making mistakes! It makes shipping cheaper too, so what more could you wish for!?

Integratie werkt goed!

Genial herramienta de integración, indispensable ya en nuestro dia a dia.

Goede integratie, nooit problemen mee.

SendCloud has a great software to create a clear overview of all my orders. You can easily keep track of all your packages, if they are still on their way or already delivered. They also allow me to send packages to a pickup point, whereas other software platforms didn't offer this option. I highly recommend!

application intuitive et simple à utiliser, je recommande Sendcloud

It took up substantial time coordinating both with Shopify and the Sendcloud team how to integrate Sendcloud's dynamic checkout, time we were unable to activate our online shop.

Support at Shopify was quick to upsell my account but redirected me to Sendcloud for integration support. Sendcloud pretty much refused to help me with the integration and repeatedly pointed towards their documentation.

After reiterating the integration did not work I was told that dynamic checkout is only supported by Woocommerce and Magento or an API needs to be built: https://api.sendcloud.dev/docs/sendcloud-public-api/dynamic-checkout.

As this changes the required level of effort for the Shop owner substantially it's in my opinion both on Shopify and Sendcloud to better inform customers on what they are (or are not) paying for.