Sendcloud

works perfectly with shipping rules etc.

Very good app for fullfilling orders. Good interaction between SendCloud and Shopify and between Sendcloud and Bpost. Easy to set up.

Easy to use. A really good option to make shippments.

Great platform and user friendly!

Very happy in the beginning. Till I realized all my Customer dashboards are showing wrong shipping information to my Customer. By "all" I mean for at least all my latest 60 orders. I started receiving Customer complaints. The shipping dates shown to my Customer on the sendcloud dashboard, were 3 weeks ahead of the actual shipping dates!!
I contacted the Customer Service and they explained this is a known bug, and this can only be fixed for the future orders. I had just to deactivate and activate a page to fix it. As a Customer I expect if there is a known bug in the system, I will be informed asap of such bug. Is it so difficult to inform via Newsletter all your Customers about this problem? If sendcloud can´t do his basic job (showing shipping information to the Customer) and is not able to inform his Customers about this, the app is not worth the price.

I understand bugs can happen, but not informing your Customers about it to be able to fix it, is just unacceptable.

Please, KEEP YOUR CUSTOMERS UPDATED ON ANY BUGS AND REQUIRED ACTIONS to avoid such bad user experiences like mine.

Therefore 1 star review.

Genial de momento todo sencillo

Zero support. Only an idiotic AI chatbot that promises to connect you to a human, which never happens. If this is their service during onboarding, I can only imagine what it is like when things actually go wrong in shipping.

This is a stark contrast with Soundcloud's pushy sales people who waste no time in contacting you. Clearly shows where their focus is: sell sell sell, and then let the customers sort it out themselves.

Beyond useless. Sendcloud launched in the UK with much fanfare. The integration team promises the world but delivered nothing. Clearly a management issue with junior integration team unable to effectively communicate with their tech team.

I use this app at my Shopify store and the orders transfers seemlessly to Sendcloud. The menu is easy accesible and there are enough shipping options to choose from.

While you are not yet a customer or during the testing period, you will get phone calls from that company to propose help to set the account. You will get plenty of unrequested phone calls from someone with a "honey" voice.
After a while, you receive a first invoice, and you realize that even the unused stickers are invoiced...wich is absolutely the opposite as what the same carrier does when Sendcloud is not involved. If you don't pay attention, you then pay for parcels that are not shipped.
When you want to solve this, you don't get answers for a week. The only solution remaining is to try through the live chat. It takes hours. The person responding says she is responding to 8 other people at the same time and that it is very busy. We are far away from the nice Account Manager who was calling before we were customers.
Other big surprise also: Even if we linked our DHL account to send cloud, the invoice received from DHL contains prices that are doubled in comparison to using DHL directly. The connection of the account was done under the supervision of Sendcloud, DHL Express Mode was used as Parameter but DHL invoiced as Economy Select...which is 2,5 times the regular price (price of my contract). After 5 days and plenty of messages, no explanation from Sendcloud and so far no proposal for paying the difference.
Beware of nice promise!