Avaliações (295)

Classificação geral
4
Número por nível de avaliação
  • 74% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 16% das avaliações são de 1 estrelas
11 de junho de 2024

MI TERCER ENVÍO Y ME HAN PERDIDO UN PAQUETE CON UN VALOR DE UNA PRENDA DE 3.000,00 € DENTRO.
SU RESPUESTA: "ME DICEN DESDE CORREOS QUE HAN PERDIDO EL PAQUETE Y HAN CERRADO LA INVESTIGACIÓN".
MUY MAL SERVICIO. NO TE AYUDAN, NO TE SOLUCIONAN.
UN ROBO, 3.000,00€ A LA BASURA Y NO PUEDO HACER NADA!

Debau Official
Espanha
5 meses usando o app
Data de edição: 20 de agosto de 2021

I am facing a huge problem with the company. They charged me a ton of labels that were never shipped. That means they charge labels only but for the cost of shipping which sound crazy! If you change one word they consider its a new label and so on and so on... No way to get a refund from them as my labels are more than 6 weeks old. Customer service pretends not to understand the situation and ...

ORLOV PARIS
França
6 meses usando o app
16 de fevereiro de 2023

Une catastrophe pour les points relais, si vous souhaitez contacter vos clients à chaque commande pour demander leur point relais car l'appli crashe, allez-y, cette appli est pour vous !

Uskin™
França
5 meses usando o app
Data de edição: 29 de março de 2021

Unfortunately, at this point I cannot recommend Sendcloud. I have been trying to keep the conversation up to fix the integration issues that I am still having with SoundCloud and Shopify. I don't know why. I reached out for support to fix the integration. Customer service is responding after 1-2 weeks. After the first response almost a week later, I got another response after more than another ...

YAKAMOZZ
Alemanha
2 meses usando o app
SendCloud deixou uma resposta 1 de abril de 2021

Hi, thanks for reaching out to us with your feedback and experience! I'm sorry you had issues integrating SendCloud and Shopify. I will ask our support team to reach out to ...

8 de agosto de 2022

Hallo, diese App ist überhaupt nicht zu empfehlen, die schicken eine Rechnung über das doppelte an Paketen, die man eigentlich verschickt hat. Wir haben mit DPD gesprochen und die haben uns gesagt, die haben einen Pauschalvertrag mit denen, man bekommt nicht mal eine Rechnung von DPD, ständig irgendwelche komischen Zuschläge von Sendcloud selber .. bitte hier aufpassen, wirklich nicht zu ...

Benzospuffs
Alemanha
Aproximadamente 2 meses usando o app
SendCloud deixou uma resposta 29 de agosto de 2022

Hallo Herr Ali,

vielen Dank für Ihr Feedback.
Es tut uns sehr leid zu hören, dass es zu Unannehmlichkeiten bezüglich der Abrechnung gekommen ist.

Wie unsere Kollegen mehrfach ...

27 de outubro de 2022

Mi mala reseña no es tanto por la aplicación sino por la atención al cliente de la empresa. Muy mala experiencia. Llevo 3 semanas esperando la solución a un problema que a priori era en 10 minutos estaba listo. Además, no contestan los correos. No la recomiendo para nada.

Misswood
Espanha
Aproximadamente 2 meses usando o app
5 de maio de 2020

katastrophaler IT-Service. seit fast 2 Wochen klappt unsere Integration nur sporadisch. Bestellungen werden mal übernommen, mal nicht. Wir haben mehrere Tickets zu dem Thema erstellt. Shopify Experten konnten uns ebenfalls nicht helfen, nur der App-Provider muss hier tätig werden. Sendcloud hat uns bis heute nicht weitergeholfen. Kunden mussten stets auf ihre Pakete warten, weil die App nicht ...

DISUDISU
Alemanha
Aproximadamente 1 mês usando o app
22 de outubro de 2020

Beyond useless. Sendcloud launched in the UK with much fanfare. The integration team promises the world but delivered nothing. Clearly a management issue with junior integration team unable to effectively communicate with their tech team.

HANRO
Reino Unido
20 dias usando o app
16 de abril de 2020

While you are not yet a customer or during the testing period, you will get phone calls from that company to propose help to set the account. You will get plenty of unrequested phone calls from someone with a "honey" voice.
After a while, you receive a first invoice, and you realize that even the unused stickers are invoiced...wich is absolutely the opposite as what the same carrier does when ...

Benoit Nihant Chocolatier
Bélgica
19 dias usando o app
SendCloud deixou uma resposta 17 de abril de 2020

Hi Benoit,

We are so sorry to hear that you are not satisfied with our services. The daily parcel volumes at this moment are exceeding Black Friday (+ 50%). That's why Both ...

26 de fevereiro de 2021

The app doesn't work, the orders doesn't mark as shipped, and the tracking numbers are not updating, a lot a manual work with sendcloud, i have contacted them several times and they say that they have a Bug, and they don't provide any solutions, not recommended. i will change to another solution today.

redfitbrand
Espanha
17 dias usando o app