Sendcloud

What can I say, a shipping tool that does not give accurate shipping prices for shipping destinations (leading to higher charges later and unknown at the time of sending). You better not have to send multiple packages for a single order to a destination where customs are charged. Dimensional weight? Not a thing in this app. If you only send small, single packages per order, it might work well for ...

I was happy with this app and the service until one of my packages got lost. I followed the complaint procedure (started in March 2016) and I'm still waiting for my money. Very time consuming and disappointing.

Des escrocs qui veulent nous faire payer une assurance que l'on a pas prise.. plus de 18 000€ nous sont réclamés, c'est un scandale !

At the beginning everything was nice, but their service has been worsening over the last months.
It takes them over a week to let you know where a parcel has been delivered. It happens, more and more, that parcels are left at some neighbour and the information of where exactly the parcel has been left is not provided.
We have to manually request this info, and we get it a week later, which is not ...

Sendcloud ist gut solange man keine Probleme, Versicherungsfälle oder ein hohes Sendungsaufkommen hat. Sobald dies der Fall ist, ist man Gefangener zwischen DPD und Sendcloud. Erster Negativpunkt: Es werden ständig nachträglich Zusatzgebühren von der DPD eingefordert für Pakete die angeblich zu schwer (mehr als 5kg), jedoch können all unsere Pakete nicht mehr als 1kg wiegen. Widersprüche werden ...

Une catastrophe pour les points relais, si vous souhaitez contacter vos clients à chaque commande pour demander leur point relais car l'appli crashe, allez-y, cette appli est pour vous !

Terrible Service. I have been waiting for weeks for an update from the customer service team and no one is getting back to me. I have been told I would be able to use my credit card and have not been able to post a successful payment due to the app processing system for payments having errors. I have had my shipping interrupted twice and the month of October and cannot afford to continue to have ...

Very happy in the beginning. Till I realized all my Customer dashboards are showing wrong shipping information to my Customer. By "all" I mean for at least all my latest 60 orders. I started receiving Customer complaints. The shipping dates shown to my Customer on the sendcloud dashboard, were 3 weeks ahead of the actual shipping dates!!
I contacted the Customer Service and they explained this is ...

Le produit est génial, mais je ne recommande pas de l'utiliser car il y a un gros problème avec la connexion avec UPS, ce qui réduit considérablement la satisfaction du client de votre entreprise. Le client reçoit une notification indiquant que la commande sera livrée demain, alors que l'étiquette vient d'être imprimée dans Sendcloud. C'est très problématique et nous avons déjà contacté Sendcould ...

ils vous prélevent des supplements inventés et completements delirants , un colis de 3kg se voit taxer de 100 euros de supplements un mois plus tard car son poids est passé comme par magie a 12kg , et sur ce supplement ils refacturent un supplement carburant de 18 euros !!!! bref si vous avez enormement d'argent a perdre allez y .