The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Black Screen Records
Sendcloud didn't to fix a bug on their side that kept us from creating shipments because they were "busy rolling out new markets". It's sad because it's a good software and we really wanted to make it work. Finally, we decided to switch to another provider that is focussed on a working product (hopefully). Before signing the contract, make sure everything really really works. Their support takes very long to respond (up to 3 weeks).
It works, but I hope they integrate a better shipping option for the standard shopify plan. It is still a lot of work manually.