Om denne app
Lanceret
29. juli 2015
Sprog
Hollandsk, Engelsk, Fransk, Spansk, Italiensk, og Tysk
Kategorier
Fragtlabels , Beregning af leveringspriserFungerer sammen med
PostNL, DPD, DHL, UPS, Royal Mail, EvriShipping & Returns automation to help your business grow.
Turn shipping from a bottleneck to an accelerator for growth with Sendcloud, the shipping automation platform. Save up to 7 minutes per parcel shipped and provide your customers with a top-tier delivery experience. Sync your Shopify account to Sendcloud in less than 5 minutes and immediately streamline your order processing in one convenient platform. Connect to a broad range of carriers worldwide, offer top-of-the-line tracking and returns, print shipping labels in just a few clicks, and more.
-
Create and print shipping labels in just a few clicks.
-
Access to a large range of carriers. Use Sendcloud's rates or your own contract.
-
Stay top-of-mind after every sale with branded tracking emails and SMS.
-
Offer customers a smooth returns experience with a branded return portal.
-
Track all your delivery and returns data in one, centralised hub.
Priser
14-dages gratis prøveperiodeEksterne gebyrer kan blive faktureret af SendCloud separat i forhold til din Shopify-faktura. Få mere at vide
Free
Gratis
- Use our pre-negotiated shipping rates
- Service points in your checkout
- Limited tracking emails for 2 languages
Lite
$25 om måneden
+ €0.09 per label
- Ship with your own carrier contract
- Schedule pick-ups with carriers
- Full suite of tracking emails for 2 languages
Growth
$75 om måneden
+ €0.08 per label
- Full branded tracking page
- Tracking via SMS
- Pack & Go picking solution
- Phone, email & live chat support
Premium
$149 om måneden
+ €0.07 per label
- Return portal
- Unlimited shipping & return rules
- Dedicated Customer Success Manager
- Remove Sendcloud watermark
Free
Gratis
- Use our pre-negotiated shipping rates
- Service points in your checkout
- Limited tracking emails for 2 languages
Lite
$25 om måneden
+ €0.09 per label
- Ship with your own carrier contract
- Schedule pick-ups with carriers
- Full suite of tracking emails for 2 languages
Growth
$75 om måneden
+ €0.08 per label
- Full branded tracking page
- Tracking via SMS
- Pack & Go picking solution
- Phone, email & live chat support
Premium
$149 om måneden
+ €0.07 per label
- Return portal
- Unlimited shipping & return rules
- Dedicated Customer Success Manager
- Remove Sendcloud watermark
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
224 anmeldelser
At the beginning everything was nice, but their service has been worsening over the last months.
It takes them over a week to let you know where a parcel has been delivered. It happens, more and more, that parcels are left at some neighbour and the information of where exactly the parcel has been left is not provided.
We have to manually request this info, and we get it a week later, which is not acceptable.
Also, upon the worsening service of the carriers, they keep on saying that it's not their fault, that they are only in between. But if I work directly with a carrier, at least I have an account manager at which I can make complaints.
With Sendcloud, they say that Carriers don't accept complaints about missing pick-ups for example, which makes no sense.
So, I DON'T recommend Sendcloud anymore. Their service idea is good, however, the execution has a lot of room for improvement.
Terrible Service. I have been waiting for weeks for an update from the customer service team and no one is getting back to me. I have been told I would be able to use my credit card and have not been able to post a successful payment due to the app processing system for payments having errors. I have had my shipping interrupted twice and the month of October and cannot afford to continue to have this issue, we just need help processing our payment on our card as we usually would and this cannot be resolved the whole month of October. Will need to cancel if this persists.
Deutsch: Grundsätzlich macht die App was sie soll, allerdings ist sie vom Aufbau und der Nutzung ein Albtraum.
Es dauert in der Regel 2-3 Minuten bis alle eingehenden Bestellungen geladen sind. Es fehlen Filter und die Möglichkeit zum Sortieren der Bestellungen von Alt>Neu.
Außerdem muss man Labels immer über die Sendcloud app erstellen. Warum nicht einfach direkt über Shopify in dem man Bestellungen auswählt und über weitere Aktionen -> (Sendcloud) Labels erstellen.
Alles in allem sollte man sich gut überlegen wie viel Geld man für diese App ausgeben möchte. Die Features wären da, aber die Umsetzung und extrem langsame Benutzung rechtfertigen einen maximalen monatlichen Preis von 30$. Immerhin kostet mich die App pro Erstellung von Labels 2-3 Minuten an Zeit. Wenn man das jetzt auch noch auf das Monat hochrechnet (x Gehalt der Mitarbeiter etc.) ...
Ich hoffe die App wird demnächst grundlegend überarbeitet, sonst müssen wir uns nach einer Alternative umsehen.
English: Basically, the app does what it is supposed to, but it is a nightmare to set up and use.
It usually takes 2-3 minutes to load all incoming orders. It lacks filters and the option to sort orders from Old>New.
Also, you always have to create labels through the Sendcloud app. Why not simply create labels directly via Shopify by selecting orders and via further actions -> (Sendcloud).
All in all, you should think carefully about how much money you want to spend on this app. The features would be there, but the implementation and extremely slow use justify a maximum monthly price of $30 in my opinion. After all, the app costs me 2-3 minutes per time per label creation. If you now also extrapolate that to the month (x salary of employees etc.) ...
I hope the app will be fundamentally revised soon, otherwise we will have to look for an alternative.
The app works fine, as expected. Only the customer service does fall short. In situations where data fields are transferred incorrectly, customer service is unavailable.
Top application to start shipping with low shipping fees. Integrate smoothly with your own contracts once you scale.
Om denne app
Lanceret
29. juli 2015
Sprog
Hollandsk, Engelsk, Fransk, Spansk, Italiensk, og Tysk
Kategorier
Fragtlabels , Beregning af leveringspriserFungerer sammen med
PostNL, DPD, DHL, UPS, Royal Mail, EvriUdviklet af SendCloud
Om SendCloud
3,6 i gennemsnitlig bedømmelse
8 års erfaring med at udvikle apps til Shopify App Store
Support
Skriv en beskedsupport@sendcloud.com
Denne udvikler tilbyder ikke direkte support på Dansk.
Flere apps som denne


