All reviews
Outdoor Element
Unfortunately the tutorials are outdated with wrong data and my initial communications with customer service were useless as they kept directing me to the incorrect tutorials. It also took 8 hours for me to get a reply each time. I eventually got Jillian who saved the day. The instructions I received were spot on. The program has great potential. If the tutorials were better then they would get less cases. Other than that, we like SendInBlue. I just hope they step up their educational and customer service game.
Developer reply
Thank you for your review. We have some exciting new features that are coming soon, and improving the onboarding experience is certainly on our road map. Happy to hear that you are liking Sendinblue so far, if you ever need assistance please reach out to support!
Gaia Orion Shop
I left Mailchimp after reaching their 2,000 subscriber limit to go with Sendinblue and I am happy with the move.
The drag and drop is very easy to design the newsletter. Their email support is outstanding: fast and really helpful.
Developer reply
Hi, thanks so much for your kind words and wonderful review, we truly appreciate it! We'll pass along the compliments to our support team and if you ever have more questions, you know where to find us :)
Cartoonizem
I love using Sendinblue, the different feautures it has are amazing!
The email automation options are great and work very well, as well as the Drag & Drop Editor for designing your emails. The new updated version works that feauture very well! Definitely recommend this one
The Honey Pot Energy and Art
You're in it for a journey!!!! I had an issue with the abandoned cart emails workflow, and after a lot of back and forth with the customer service (who kept asking the same questions), they marked my support ticket as Resolved even though nothing was done. NB: I'm on a paid plan
Ticket ID #2079415
Developer reply
Thanks for the review! We really appreciate your feedback and want to make sure that you continue to be happy with Sendinblue. I hope we were able to get the issue sorted out. If not, we would still love to connect and help you solve the issue you're running into.
Feel free to respond to our Support email or you can reach me directly at dule@sendinblue.com and I'll be happy to help!
Irving's Premium Foods
We tried this app and found it was slow and lacking in some areas. As an example, we added a field and tried to create a filter on this field. We tried different ways, but none worked. We were also disappointed with the lack of support.
Developer reply
Hi there. I'm very sorry you had a poor experience. We are doing our best to improve the plugin every day and every review is useful to this.
Thanks again for trying Sendinblue, we wish you all the best.
Farmaciaalibertishop.it
The integration between Sendinblue and Shopify is in my opinion limited.
The information about bought products is not sent to Sendinblue. Many information like telephone, city, and address are stored to Sendinblue only if the consumer creates an account which greatly reduces the number of available information for email marketing. I believe that Sendinblue is a good automation marketing tool but Shopify integration could be much better.
Regards
69b Boutique
Super simple to set up, my shopify signups are seamlessly transfered to my Sendinblue database. It would be helpful if a data collection popup for my shopify store was included too.
NAPAJOA
j'utilise depuis quelques mois Sendinblue pour la gestion de mes mails et suis entièrement satisfait. une petite prise en main est nécessaire pour ceux, qui comme moi, découvrent ce genre d application, mais le support technique, très réactif et à l’écoute aura répondu à toutes mes interrogations. je ne peux que recommander.
Sewlivi Dyes Yarn
Super easy to use. Love that I can just drag and drop images. Customer service is also quick and amazing.
Cézarie
App good used and very easy to install. The setup of automated workflows between Shopify and Sendinblue is very simple.