Brevo , 79 reseñas

C'est une catastrophe cette intégration, les contacts désabonnés sont quand même synchronisés comme inscrits, ne se mettent pas à jour malgré l'intégration, l'appel avec une employée qui m'a fait ajouter des contacts manuellement a empiré le problème, résultat, ils ne cessent de suspendre mon compte alors que j'ai bien fait la synchronisation automatique de mes contacts et qu'ils envoient la newsletter à des personnes désabonnés qui forcément se plaignent et personne ne vous accompagne malgré tout l'argent que vous dépensez. Je suis vraiment extrêmement déçue de Brevo, ma liste de contact est conforme, il faudrait revoir l'intégration de votre application pour qu'on puisse utiliser cela de manière fiable....

a real rubbish, everything works badly and half-heartedly.
In addition the customer service is a real laugh and rather than help you solve the problems generated by the app on your page, what they do is help you WASTE TIME.
in the end cheap is expensive.
NOT RECOMMENDED

Cannot contact them for any question. The contact page if offline and there is no contact number to contact them. If someone can help, please let me know !

Update #2:
So they re-enabled my account and got me to change my review to a more positive one. Surprise! Two ecards later, suspended again. So I'm giving up. They have unrealistic open expectations. Basically useless unless you are some kind of marketing super power don't bother with the set-up. Too bad. Update: I have updated my star rating to five stars. Sendinblue has reached out to me, which I appreciate, and we are giving it another go. As I said in my initial review, it is a very intuitive app for Shopify and overall I have had great success. It's easy to use and provides a good selection of tools. The issue with open rates is tricky for them and I understand their need to help prevent spam. Hopefully, by segmenting my lists better I can avoid the dreaded suspension. If you use them, think out your touch points carefully to maximize effect and to avoid appearing spammy. Initial review:
Unless you have a 8% open rate on every email, don't bother using them. My account was suspended the day before Thanksgiving after over two years of use because my last two emails didn't get an open rate of 8%. I sell a single high value item that has a very long purchase cycle. People just don't open every email unless they are ready to buy. My small list is strictly from sign ups with an email to opt out. Sendinblue reinstated my account for a single email then suspended it again because under 8% open. Now what? I have to reconfigure my site with a new provider. Thanks Sendinblue! On a positive note, it has been an easy to use system that integrates well with Shopify. Unfortunately, they are not suitable to use unless you expect miraculous open rates. I would have voted five stars for them but alas... appears they love their brand more than mine.

You're in it for a journey!!!! I had an issue with the abandoned cart emails workflow, and after a lot of back and forth with the customer service (who kept asking the same questions), they marked my support ticket as Resolved even though nothing was done. NB: I'm on a paid plan
Ticket ID #2079415

CRM funktioniert nicht! Keine Bestell-Daten für B2C Ecommerce werden übertragen. Kundenservice und IT konnten monatelang keine Lösung finden.

Great app until something breaks. For weeks a technical error on their side has prevented several hundred users from unsubscribing. Their handling has been atrocious with sending over sensitive client data in cleartext and not proactively notifying us. We've been asked to manually validate hundreds of emails without any refunds being offered.

avec la nouvelle version on perdue toutes les info chiffre et autre qui descendai de shopify!! l'ancienne version marchait beaucoup mieux

I am using SendinBlue since 2 years and I am happy with the product. But i am not happy with this plugin for shopify. The Support was great, but this plugin does not meet my expectations. I was not able to import all my Contacts from shopify. I was not able to import any orders from shopify Now I am using INTEGRAMAT to upload all my contacts and Orders.

Horrible Service.

I increased my subscription to telephone support last week.

What happened:
Friday - not working
Today - waiting line too full, no chance to get through. Tried it 10 times today.

When you think chatting is an option - no there is no chat.
MAybe e-mail is an option. If you can wait at least 4 weeks for a reply that is an option. No joke in average the waiting time is 4 weeks... last time it was 8 weeks. I have long forgotten that I have asked them something.

And support is needed, because this app doesn't work properly with shopify. Better don't waste your time and witch to Klaviyo.