Brevo , 79 reviews

Super easy to use. Love that I can just drag and drop images. Customer service is also quick and amazing.

J'utilise Sendinblue depuis 3 mois après avoir utilisé Mailchimp pendant 2 ans. J'ai d'abord fait ce choix pour réduire mes coûts et plusieurs entrepreneurs autour de moi me l'avaient recommandé. Aujourd'hui je ne regrette pas du tout ce choix, j'ai même eu la surprise de découvrir que le support est ultra performant (je parle d'un vrai support avec des personnes qui vous parlent en visio et vous accompagnent tout au long de votre problème pour le résoudre avec vous). J'en ai profité pour découvrir un peu plus les fonctionnalités et mettre en place plusieurs scénarios d'automation afin de mieux communiquer avec mes clients et garder des listes propres !
Bref je recommande !

Enough simple but powerful for emailing. I like the integrated editor and the management of mail lists and blacklist. Free for low numbers of emailings. More than required to launch a professional shop.

Update #2:
So they re-enabled my account and got me to change my review to a more positive one. Surprise! Two ecards later, suspended again. So I'm giving up. They have unrealistic open expectations. Basically useless unless you are some kind of marketing super power don't bother with the set-up. Too bad. Update: I have updated my star rating to five stars. Sendinblue has reached out to me, which I appreciate, and we are giving it another go. As I said in my initial review, it is a very intuitive app for Shopify and overall I have had great success. It's easy to use and provides a good selection of tools. The issue with open rates is tricky for them and I understand their need to help prevent spam. Hopefully, by segmenting my lists better I can avoid the dreaded suspension. If you use them, think out your touch points carefully to maximize effect and to avoid appearing spammy. Initial review:
Unless you have a 8% open rate on every email, don't bother using them. My account was suspended the day before Thanksgiving after over two years of use because my last two emails didn't get an open rate of 8%. I sell a single high value item that has a very long purchase cycle. People just don't open every email unless they are ready to buy. My small list is strictly from sign ups with an email to opt out. Sendinblue reinstated my account for a single email then suspended it again because under 8% open. Now what? I have to reconfigure my site with a new provider. Thanks Sendinblue! On a positive note, it has been an easy to use system that integrates well with Shopify. Unfortunately, they are not suitable to use unless you expect miraculous open rates. I would have voted five stars for them but alas... appears they love their brand more than mine.

So far so good, simple to use like the platform, very helpful and very good customer support. Would recommend

Super outil d'e-mailing, facile d'utilisation et beaucoup de possibilités ! Du triage de contact, la mise en place d'un crm (gestion de la relation client), la personnalisation des templates et l'offre gratuite battant toute concurrences, sendinblue a été à la hauteur de mes attentes ! Je recommande vivement.

Great app, but the most important is, that the deliverability of mails is much more better than other newsletter and CRM softwares.

I use this for basic newsletters, contacts are syncing quite nicely and very happy with free plan. Modern templates and easy to create, easy analytics reports... what can I ask more... Will consider in the future for a better plan once business will grow.

You're in it for a journey!!!! I had an issue with the abandoned cart emails workflow, and after a lot of back and forth with the customer service (who kept asking the same questions), they marked my support ticket as Resolved even though nothing was done. NB: I'm on a paid plan
Ticket ID #2079415

CRM funktioniert nicht! Keine Bestell-Daten für B2C Ecommerce werden übertragen. Kundenservice und IT konnten monatelang keine Lösung finden.