Brevo , 79 reviews

Overall rating
2.6
Counts per rating level
  • 43% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 34% of ratings are 1 stars
Edited February 16, 2021

I left Mailchimp after reaching their 2,000 subscriber limit to go with Sendinblue and I am happy with the move.
The drag and drop is very easy to design the newsletter. Their email support is outstanding: fast and really helpful.

Gaia Orion Shop
Canada
8 months using the app
Brevo replied April 29, 2021

Hi, thanks so much for your kind words and wonderful review, we truly appreciate it! We'll pass along the compliments to our support team and if you ever have more questions, you know where to find us :)

November 12, 2020

Ottima integrazione per ottimizzare i tempi delle spedizioni. Puoi integrare i tuoi contratti o utilizzare i corrieri a loro convenzionati. Ottimo anche il servizio reverse.

kalestore.it
Italy
7 months using the app
July 12, 2022

Das Tool zur Erstellung von Mals funktioniert. Leider hört es damit auch an. Der Import der Kontakte ist nicht DSGV-Konform und der Support mit Abstand der schlechteste, den ich jemals erlebt habe. Anstatt zu helfen, dreht man sich im Kreis. In der letzten Mail hieß es plötzlich, shopify hätte Probleme beim Import. Da fragt, man sich schon, warum das nicht behoben wird. Das bedeutet, dass die App für Kunden nicht nutzbar ist.

youfreen
Germany
11 months using the app
July 30, 2020

Very convenient and understandable application, good price for beginners
I am recommended
Thank you

SHUZZ & Etc.,
Belarus
5 months using the app
December 16, 2021

Customizable workflows, automation, simple intuitive interface, GDPR compliance. Of course, it takes time to figure this out. But Sendinblue has detailed text help and has video explanations. And if you run into difficulties, the support works well. I have had a positive experience with Sendinblue.

Lemandstone
United States
5 months using the app
January 20, 2022

Sendinblue est un de nos principaux outils d'entretien de relation avec notre communauté. Simple d'utilisation. Service client réactif.

Perús
France
Over 4 years using the app
November 9, 2021

We are so happy we switched over to Sendinblue, so far we're very impressed with it. Their pricing is reasonable since it's based on emails sent and not on number of contacts. We also started using their automation tools to send a welcome email to our new subscribers. We put together our first automation in only 10 mins and it works! Thank you Sendinblue team for providing such a fantastic, affordable service.

Cascadia Skincare
Canada
4 months using the app
January 14, 2020

I used this app in the past and in the middle of a very high time, my contacts and emails were frozen. We could not do any marketing for a while for an "investigation" to finish. Later it would literally be black friday weekend and our email service was frozen again for yet another "investigation" and no one answered us throughout the whole holiday weekend and even after cyber Monday. They do not care about your success and this is really the worst CS experience Ive seen.

Apostolic Clothing
United States
6 months using the app
Brevo replied January 23, 2020

Dear Apostolic Clothing,

I'm Noelia Santa Ana and I'm the community and brand builder at Sendinblue. I'm really sorry to hear that you had a bad experience with our Shopify plugin and platform. Working in marketing myself, I completely understand why you would be so frustrated with all of these issues and investigation processes at such a critical time of the year.

I have raised this issue to our product team. They are very aware of the current problems our plugin has every time a user makes any customizations. We are actively working on relaunching an improved plugin to avoid these complications in the future.

Thank you again for your feedback, and please accept our deepest apologies for letting you down during a high season. We are certainly striving to be better, and we can only do that if we know when we mess up.

If you're open to it, I would be happy to connect with you on LinkedIn to discuss your journey with Sendinblue a bit more as well. Feel free to reach out!

Noelia

November 12, 2020

j'utilise depuis quelques mois Sendinblue pour la gestion de mes mails et suis entièrement satisfait. une petite prise en main est nécessaire pour ceux, qui comme moi, découvrent ce genre d application, mais le support technique, très réactif et à l’écoute aura répondu à toutes mes interrogations. je ne peux que recommander.

NAPAJOA
France
About 3 years using the app
April 22, 2021

Unfortunately the tutorials are outdated with wrong data and my initial communications with customer service were useless as they kept directing me to the incorrect tutorials. It also took 8 hours for me to get a reply each time. I eventually got Jillian who saved the day. The instructions I received were spot on. The program has great potential. If the tutorials were better then they would get less cases. Other than that, we like SendInBlue. I just hope they step up their educational and customer service game.

Outdoor Element
United States
About 3 years using the app
Brevo replied April 29, 2021

Thank you for your review. We have some exciting new features that are coming soon, and improving the onboarding experience is certainly on our road map. Happy to hear that you are liking Sendinblue so far, if you ever need assistance please reach out to support!