The Honey Pot Energy and Art
You're in it for a journey!!!! I had an issue with the abandoned cart emails workflow, and after a lot of back and forth with the customer service (who kept asking the same questions), they marked my support ticket as Resolved even though nothing was done. NB: I'm on a paid plan
Ticket ID #2079415
Irving's Premium Foods
We tried this app and found it was slow and lacking in some areas. As an example, we added a field and tried to create a filter on this field. We tried different ways, but none worked. We were also disappointed with the lack of support.
avec la nouvelle version on perdue toutes les info chiffre et autre qui descendai de shopify!! l'ancienne version marchait beaucoup mieux
Unbelievable how bad this app is, abandoned cart integration is not even made for Shopify, and it has the worst documentation and support.
I'm sorry to hear about your experience with our plugin. I'm Noelia Santa Ana and I'm the community and brand builder for Sendinblue. Your feedback is very valuable. I reviewed your case with our product & customer care teams, and yes you are right - as for now, it is not possible to track abandoned cart events via our plugin. In order to do this, it will require some customized development.
However, I have raised this issue to our product team. We are very aware of the current restrictions our plugin has every time a user makes any customizations. We are working on relaunching an improved plugin.
If you're open to it, I would be happy to connect with you on LinkedIn to discuss your journey with Sendinblue a bit more as well.
Thank you again for your feedback.
I used this app in the past and in the middle of a very high time, my contacts and emails were frozen. We could not do any marketing for a while for an "investigation" to finish. Later it would literally be black friday weekend and our email service was frozen again for yet another "investigation" and no one answered us throughout the whole holiday weekend and even after cyber Monday. They do not care about your success and this is really the worst CS experience Ive seen.
Dear Apostolic Clothing,
I'm Noelia Santa Ana and I'm the community and brand builder at Sendinblue. I'm really sorry to hear that you had a bad experience with our Shopify plugin and platform. Working in marketing myself, I completely understand why you would be so frustrated with all of these issues and investigation processes at such a critical time of the year.
I have raised this issue to our product team. They are very aware of the current problems our plugin has every time a user makes any customizations. We are actively working on relaunching an improved plugin to avoid these complications in the future.
Thank you again for your feedback, and please accept our deepest apologies for letting you down during a high season. We are certainly striving to be better, and we can only do that if we know when we mess up.
If you're open to it, I would be happy to connect with you on LinkedIn to discuss your journey with Sendinblue a bit more as well. Feel free to reach out!
Terrible app and service. What a joke! Read all the terrible reviews but still decided to give them the benefit of doubt, so I downloaded the app and paid for the premium plan. As soon as I downloaded the app and tried to sync my contacts, the app would not load (contacts would not import). I called in to tech support and they opened a ticket for me. I was asked to provide them with my Send in Blue login details which I did at the time when the ticket was opened. A week later the issue has still not been fixed. I followed up with their staff and later I get an email that they require my "personal" login access to my Shopify admin back-end (.... are you serious??)... that is SOOO sketchy. Still in the process of getting this resolved, getting ready to pull the plug and call my bank to initiate a chargeback! Stay away from this company. Oh and by the way, I am no longer able to connect to their staff for some reason. Whenever I call in I just get routed to a voicemail saying they are busy. Terrible CS and their developers are in India (they don't give a ****). Horrible, dreadful and time-consuming experience so far.........
I'm Thu Hien and I'm the Product Manager for integrations (some teammates call me the plugin wizard!) at Sendinblue. I'm sorry to hear that you had a bad experience with us, but we really appreciate your feedback—it's how we always continue to improve! Thanks to your feedback we have updated how we handle this type of cases, we are working closely with Shopify to make sure we give you and to all our Shopify users a seamless experience—thank you again.
I already sent you an email to follow up your case, and I personally will assist you in connecting your Shopify store with Sendinblue plugin.
I hope that your negative experience hasn't completely deterred you from coming back to Sendinblue.
I am looking forward to continue working with you! :)
Mongrel Fishing Tackle
Dont know if it works but I tried to give them every opportnity, the customer sevvice was abhorrent. Zero stars here unfortunately.
Black Ivy Lingerie
The horrid app, even more, horrid service. Your better to manually do EDMs via MailChimp as this is an amateur hour at its best.
Doesn't work and they don't respond to support requests. This should be removed from the app store
La Classe magique
Application lente, si vous avez une soirée à perdre avant de réaliser une campagne c'est parfait. Très mauvais service. Assurez vous d'être un expert avant d'utiliser cette application car pour avoir de l'aide, vous devrez être un connaisseur ou avoir un WebMaster pour aider leur équipe qui sont plutôt condescendant quand viens le temps de vous aider, ils n'ont surtout pas le temps ni l'envie de vous venir en aide. Ils n'ont également aucune envie de trouver des solutions pour vous aider à réussir, donc assurez vous d'avoir une banque d'emails sans failles que vous aurez au préalable tester pour être bien certain de n'avoir aucune plainte. En ce qui me concerne, ce fut une très mauvaise expérience. À la lumière des autres reviews, il semblerait que je ne suis pas le seul.
Slow application, if you have an evening to lose before making a campaign it's perfect. Very bad service. Make sure you are an expert before using this application because to have help, you will have to be an expert or have a WebMaster to help their team who are rather patronizing when come time to help you, they mostly do not have the time or the urge to help you. They also have no desire to find solutions to help you succeed, so make sure you have an unfaulting email list that you will first test to be sure you have no complaints. As far as I'm concerned, it was a very bad experience. In the light of the other reviews, it seems I'm not the only one.
I DO NOT recommend Sendinblue. Looking to switch over from MailChimp, looked up about 25 different email marketing companies and decided to go with SNB since they have a free plan and the structure of designing emails and sending them is simple. PLUS I've used SNB in the past with no complaints.
Why I DO NOT recommend using SendinBlue:
-no way to contact customer service other than by email. so, send an email and WAIT until someone responds, and hope that person reads and comprehends your email so you won't have to send another and wait, again.
-takes forever to get started. if starting new without switching from another email marketing company, it's fast. just signup and you're good. Since I'm coming from MailChimp, I wanted to make sure all was well (my Mailchimp account had 250 email subscribers, when importing them into SendInBlue it was about 500. This prompted my 1st email to Sendinblue). I sent SNB an email:
I'm new from Mailchimp. I just want to make sure I imported my contacts correct from Shopify and Mailchimp. I have more contacts now than I had with Mailchimp. How can I make sure I'm doing everything correctly?
Also, can you make sure everything is right so far? I'm trying to learn sendinblue and want everything to be correct. Thanks!"
Response from Sendinblue:
Thank you for your email!
I am sorry to hear that you have been facing such issues. But do not worry- I am here to help! :-)
Please be informed that through zapier you can only integrate new contacts from MailChimp. You may refer to the link below for the same:
We can transfer all of your existing MailChimp contacts to your SendinBlue account. We will just need your MailChimp API key (Locate this in your MailChimp account here: Account > Extras > API keys). With that, I can transfer over your contact list and I will let you know when it is finished.
Please note: You need to create exactly the same attributes in SendinBlue and MailChimp that you wish to add in your contact list.
Go to settings-->contacts attributes and CRM-->configure-->Normal attribute-->add new attribute.
Please note that the attribute name is case sensitive. For example, if you are adding "FIRSTNAME" in your contact list, the attribute created should be same "FIRSTNAME", it cannot be "firstname" or "FIRST-NAME".
Once you have created the attribute, then you can share the MailChimp API key with me
Thank you for your understanding. Please feel free to contact me if you have any questions.
My next email:
here is the API Key: XXXXXXXXXXXXXXX
Also, my sendinblue account states "Your account has not been validated yet. You are only a few steps away from sending your campaigns, Find out more here". How do I verify my account?
***Please note my API key has been removed from this review. Also, until your Sendinblue account has been verified (okay from SNB to send any emails), you can't send an email.
Remember, days are passing and no emails are being sent to my list since I quit Mailchimp thinking the transition would be same-day, smooth sailing. I have to manually email each new person who signs up for my email list through my actual email, while I wait for Sendinblue to get me going (had I known all of this I would've stuck with MailChimp until their last days with Shopify).
This is the next email from Sendinblue, note, I am still waiting to learn why I have so many subscribers and still waiting to "get started".
Thanks for your reply.
Our system has detected that you've created a second account : XX@yahoo.com
Please know that Sendinblue can only validate one account per user/entity/company.
In order to close one of these 2 accounts, please log in and under "My Plan" (press your name on the top right corner), you'll need to go to the bottom of the page and click on "Close my account".
So that we may validate your account, please provide answers to each question below.
• Could you please tell us how you collected your subscriber list?
• Would you be able to provide us with the link to your subscription form as well as a link to the website that advertises your services?
• Can you tell us the number of contacts in your current database that you plan to email using SendinBlue?
Thanks in advance for sharing these details! We verify each SendinBlue account to ensure contacts are 100% opt-in. This helps our users send successful email campaigns and ensures the highest quality deliverability possible.
Sendinblue Customer Care
I had an old account from SendinBlue I totally forgot about from an old email. Had to reset the password and go through that to get into the old Sendinblue account to delete it. Time is still ticking. I do as told and wait more... Feeling like crap at this point.
My reply to SNB:
"Hopefully I can get my emails up and running after this, didn't expect for this to take so long.
Old Account is now CLOSED
1. subscribers ALL OPTED in from the front page of my Shopify website, I DO NOT have any other ways people can signup for my email list.
2. www.boldaddictions.com (scroll to bottom and signup)
3. this is a question I initially asked SendinBlue to help me with. I am coming over to sendiblue from Mailchimp since they are no longer integrating with Shopify (Disappointing I know, heartbreaking asf, esp when your emails have to halt because you're forced to switch email marketing companies). I'm not sure if the customers in my Shopify account and the subscribers on Mailchimp are being counted twice. I don't know the exact number of subscribers. My Mailchimp account says 250, after importing them to SendinBlue the number doubled. -This is something (I still) need help with."
Thank you for your response.
We have reviewed the subscription form on the website https://boldaddictions.com/
however, this form is not 100% GDPR compliant as the contacts are not given the option to explicitly subscribe for email marketing beyond their initial query.
Is there another way on which you gain they consent to receive periodical marketing information?
Also, we would need you to create a campaign that would be considered "Ready-to-Send" and upload all your contacts in order to review your account for validation.
We look forward to hearing from you!
1 of the main reasons I choose SNB over the others is because of the double opt-in which is 100% able to be edit (for free) to include my logo, colors, font, etc... In Mailchimp, my subscribers would get an email saying something like: you signed up for this email list on this website. are you a robot? do u wanna signup etc... Should I reply to sendinblue and tell them this or assume since they know I'm coming over from another email marketing company, the signup form I use is "compliant"?
I don't know. At this point, I'm over it and missing MailChimp. This is making me not want to have an email list. Other companies charge too much and/or have too many stipulation on what you can and can't create - like ConvertKit, it's text emails only, no photos can be used in their emails. Or like GetResonse, since they don't integrate with Shopify, you have to use a 3rd party app (like zapier) to help you. I don't have the time to baby sit my email marketing company.
I've been trying to avoid paying but maybe I need to, going through fires for free email marketing. Klayvio seems so hard to figure out. Everyone else is entirely too expensive. I'll keep looking until I get a good match. My subscribers have waited this long for an email, I guess they will have to wait longer :(
Hopefully this helps someone. Good Luck with your decision.
We're really sorry you had such a poor experience with the app and our customer support.
Know that we're taking into consideration your feedback to improve our services.
Thank you again.