Overall rating
Counts per rating level
  • 45% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 32% of ratings are 1 stars
November 2, 2022

How can i setup and enable push notifications. When i'm trying to submit a ticket there is showing "The page you were looking for doesn't exist".

Tops and Bottoms USA
United States
Time spent using app: 3 months
Sendinblue replied November 3, 2022

Hello there,

I am sorry to hear, that the push notifications are not working as expected.
As I understand it, there is an issue submitting the URL in Setup of the push notifications. I have emailed you regarding this issue.
I am sure that we can find a solution.

Looking forward to hearing back from you,


April 22, 2021

Unfortunately the tutorials are outdated with wrong data and my initial communications with customer service were useless as they kept directing me to the incorrect tutorials. It also took 8 hours for me to get a reply each time. I eventually got Jillian who saved the day. The instructions I received were spot on. The program has great potential. If the tutorials were better then they would get less cases. Other than that, we like SendInBlue. I just hope they step up their educational and customer service game.

Outdoor Element
United States
Time spent using app: About 3 years
Sendinblue replied April 29, 2021

Thank you for your review. We have some exciting new features that are coming soon, and improving the onboarding experience is certainly on our road map. Happy to hear that you are liking Sendinblue so far, if you ever need assistance please reach out to support!

Edited November 18, 2020

The integration between Sendinblue and Shopify is in my opinion limited.
The information about bought products is not sent to Sendinblue. Many information like telephone, city, and address are stored to Sendinblue only if the consumer creates an account which greatly reduces the number of available information for email marketing. I believe that Sendinblue is a good automation marketing tool but Shopify integration could be much better.

Time spent using app: About 1 month
Edited June 18, 2019

En français plus bas.

The site sendinblue looks to work well, though it takes time to handle.
The integration with shopify is just reaaaaaly basic. It does'nt allow to directly turn on the automation that will send your templates with your visitors actions, you need to use code.. (Know more about the process here: https://help.sendinblue.com/hc/en-us/articles/360002856000-Recovering-abandoned-carts-track-your-website-activity-step-1- )
Besides it is not possible to make automaticly a difference between your customers being also subscribers to your newsletter and those whom are not subscribers (you'll have to do it by hand).
About the support: anwers fast, gives links to ressources related to the subject: where by reading and navigating and reading again.. you may eventually find the answer you've been seeking for.

Le site Sendinblue en soi est efficace, mais prend du temps à prendre en main.
L'intégration à SHopify est absolument juste basique. Vous ne pouvez pas créer directement mettre en place l'automation qui enverra vos templates en fonction des actions de vos clients, vous devez passez par du code.
Plugin qui installe le code de suivi du site indisponible: Complexité pour mettre en place le marketing automation basé sur "suivre l'activité de votre site Web".
En savoir plus sur le processus: https://help.sendinblue.com/hc/fr/articles/360002856000-R%C3%A9cup%C3%A9rer-les-paniers-abandonn%C3%A9s-suivre-l-activit%C3%A9-de-votre-site-Web-%C3%A9tape-1-
Il n'est pas possible de différencier directement vos clients inscrits à votre newsletter de ceux qui ne le sont pas (il faut le faire manuellement).
A propos du support: répond rapidement, et vous enverra les liens vous envoyant vers leurs ressources relatives à votre question. Ensuite à vous de trouver la réponse en lisant et naviguant et lisant encore...

COnclusion: approprié au nivea (très) expert en informatique, pas si vous voulez une application simple avec utilisation immédiate.

Capra Origine.

Capra Origine
Time spent using app: 3 days