Sendlane: Unified Email & SMS

Switching to Sendlane has been one of the smoothest platform transitions we’ve made. From day one, their team has gone above and beyond—making onboarding incredibly easy and continuing to provide excellent support as new questions or needs arise. Communication has been stellar, and the resources available (including detailed documentation and a very responsive 24/7 live chat) make it easy to troubleshoot or expand our usage. Having a dedicated account representative adds a personal, reliable touch to the experience.

The Sendlane platform itself is intuitive and well-designed. Integration with Shopify is seamless—syncing data effortlessly across our stores. We currently manage four (soon to be five) Shopify stores under a single Sendlane account, which has made centralized marketing much more efficient.

One of the most powerful features is Sendlane’s expansive automation capabilities. It pulls rich, detailed customer data from Shopify, allowing for smart segmentation and hyper-targeted marketing. Customer tagging and behavior tracking are especially effective for personalizing campaigns.

We’re also loving the new product feeds, which ensure that updates to collections and products are reflected in real-time—hugely helpful when tailoring promotions to specific segments.

Overall, Sendlane has become an essential part of our marketing ecosystem. Highly recommended for any business looking for robust email/SMS marketing with stellar support and deep Shopify integration

We've been using Sendlane for almost a year now and we love it! There were some bumps along the way during onboarding but overall we really enjoy the platform. The Sendlane team is also great to work with and really listen to our feedback. Support is always super helpful when we reach out and I love that we have a dedicated account manager that helps us when sending out campaigns and is just here to support us. Definitely recommend for teams who are small and really want that dedicated support.

At Organ Mountain Outfitters, we focus on more than just selling apparel. Our brand is built on storytelling, connection, and giving back. Sendlane has helped us strengthen those relationships by making customer engagement easy and effective.

With Sendlane’s automation and segmentation, we create personalized experiences that make our customers feel like part of the OMO family. We share the stories behind our collections, update our audience on our giveback initiatives, and engage with customers in real time.

The platform allows us to send the right message to the right people at the right time. It has helped us foster loyalty, increase engagement, and grow a strong community around our brand. If you want an email and SMS marketing solution that prioritizes connection, Sendlane delivers.

Sendlane has made a huge difference for Fresh Chile. We needed a platform that could handle both email and SMS seamlessly, and Sendlane delivered. The automation and segmentation tools let us send the right message to the right people at the right time, and we’ve seen a real impact on customer engagement and sales. Their support team is fast, helpful, and knows their stuff. If you’re looking for a marketing platform that actually helps you grow, this is it.

We worked with Sendlane for a year and it was not a good experience. Their sales team will over-promise and the rest will under-deliver. Constant bugs in their system, lack of communication, and they don't have a white-glove service that they say they have. Avoid SMS at all costs. They are not setup for SMS.

Switching from our previous providers to Sendlane cost us at least an extra 20K in revenue and hurt our customer retention. Sendlane is all hype and no follow through.