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sendle service is very disappointing. I would not recommend it to anyone who cares about their reputation.
Our first ever shipment has so far taken over 25 days to be delivered and still no one knows where it is. The customer service is not responsive and it seems the agents do not know what they are doing!
I suggest to stay away and do not waste your money on Sendle.
Thank you for your review. Just to clarify, we are Joovii, an independent app developer that built an app to connect to Sendle and not Sendle itself. While we can reach out to Sendle and push them to address merchants issues, I'd ask you to reconsider your feedback and score regarding the app itself rather than mark us against Sendle's performance.
You need this app in your life. If you’re starting out - this is for you! Also, as you grow this app will make things easier and better. Can also be used for B2C and B2B. Highly recommend.
I have been using the app for 4 years and just added the Australia Post integration which works beautifully.
Andrew and Bivash are really listening to the feedback they receive and are very prompt in implementing fixes / improvements.
Thank you to the Team: I highly recommend this app.
$9.95 USD a month? Nope not worth that. Sendle is making enough off of the shipments, asking to pay a monthly fee for an app to use their service in Shopify is just not right. No matter how you try to justify it.
Hi, Just to clarify we are not Sendle, we are an app developer who are not funded by Sendle and simply looking to cover our cost of providing a useful integration. Sendle's margins are not something we have any stake in i'm afraid. We would be most appreciative if you considered the app on its merits outside of what you think of Sendle. Unfortunately your feedback is detrimental and I believe unwarranted, considering the expansive features we have built and support in our app.
This app is great. It saves me so much time. Customer service is great. Andrew helped me fix a few errors I had made with in hours of me needing help. He also took the time to step me through using the app so it can be even more effective for my needs.
I did experience some basic technical challenges Andrew from customer service was very helpful in dealing with the issue .
Very happy with the shipping app which allows me compare pricing between different providers
So I found this App is perfect. Some APP allow you to track the items but you cant buy label and some do other way, but this APP will do all at once place. Team support is very quick . Thank you Andrew for always helping us when we needed.
Highly Recommended
I am very happy with the APP and especially with the support provided by Andrew, who has been great to work with. The integration with Shopify works seamlessly and I especially love the continuous tracking feedback for me and for my customers. I would highly recommend Sendle for anyone looking for quick and reliable shipping of smaller size parcels (<120cm longest dim) across all Australia and New Zealand.
Thank you so much to Andrew, who helped me right away to get my website back on track very easily today. He was very prompt and easily fixed my problem. I am very grateful for his easy advice and quickly organized my postage on my website. Thank you again for your work Andrew.
Hi,
I have been using Sendle last one year and usually send my products to USA.
Recently i got a problem with every single postage because they don't arrive our customers on time.
I can not reach to customer service and don't seems like app doesn't work 100% too.
Hi,
Please understand that we are an independent app developer providing this integration to Sendle and not able to impact your deliveries with Sendle. We do have contacts there and if you would like we can connect you to get answers on that issue. That said i notice you mention it seems like the app may not work at times and we would be very keen to assist with any issue there if you could contact us and direct your feedback toward the app itself.
Thanks, Team Joovii