Rezensionen (93)

Gesamtbewertung
2,6
Anzahl pro Bewertungsstufe
  • 66 % der Bewertungen sind 5 Sterne
  • 2 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 4 % der Bewertungen sind 2 Sterne
  • 27 % der Bewertungen sind 1 Sterne
24. Februar 2022

I have been using SendOwl integration with my Shopify store for over 5 years now. It is a great service, and helps me to deliver my digital goods to my customers. The dashboard is easy to use, and setting up products is very straight forward. Any time I have contact support they have been very quick to reply and super helpful to get any issues solved. I would 100% recommend using SendOwl to deliver digital files to customers via your Shopify store.

First In Architecture
Vereinigtes Königreich
Mehr als 6 jahre mit der App
SendOwl hat geantwortet 24. Februar 2022

Thank you for taking the time to share your amazing feedback, it means a lot to all of us at SendOwl. Reach out if we can help with anything. Cheers, SendOwl.

Bearbeitet am 2. April 2020

Usually reliable tool shopify, with even some interesting features like pdf stamping and drip function.
Been using this for years. Lately got somewhat disappointed with communication, like in a recent two day semi-outage, where nothing was proactively communicated, not before, not during, not after. Hence detracted one star.

amazonias
Belgien
Etwa 6 jahre mit der App
Bearbeitet am 5. Mai 2025

I used to LOVE This app - (installed it back in 2019 as couldn't find any other alternatives). They have just moved my pricing from $36 to $190 and didn't bother telling me. That's not how you treat your customers - whoever made this decision within your business - should be fired. You have likely lost a ton of business. BAD, BAD, BAD!!

Music Radio Creative
Vereinigtes Königreich
Mehr als 5 jahre mit der App
SendOwl hat geantwortet 23. Oktober 2024

Hi, that is not true, and really important readers see this. We sent at least 5 communications about the pricing change (multiple emails and dashboard notifications). And, we gave 30+ days notice. And we are working with merchants who need to migrate. We wish you the best.

4. Mai 2025

worked great, but with a price hike that puts the monthly fee more than my monthly take - unsustainable. no thankyou.

Chandlers Cottage
Australien
Fast 4 jahre mit der App
SendOwl hat geantwortet 5. Mai 2025

Hi Chandlers, we appreciate the kind words about our app working great. We are sad our new pricing does not work for you, and we wish you nothing but the best moving forward. A note, did you write in support to see if there was a way to lower your bill?

12. Mai 2025

my plan has gone from £24 to £249. I speak to the customer service and its absolute madness. £200+ to sell a few ebooks. Trying to pull the wool over your eyes in price increases.

Thefootballcoach
Vereinigtes Königreich
Mehr als 3 jahre mit der App
SendOwl hat geantwortet 14. Mai 2025

Hi there – Ben (COO) here.

Just want to be fully transparent: we’ve sent 5+ verified email communications (including a personal outreach from our CEO), along with in-app notifications, so it’s certainly not the case that we were trying to pull the wool over anyone’s eyes.

I also personally reviewed your ticket, and I can say our support team put real care and effort into respectful responses throughout—which did not receive a reply before this review was posted publicly instead. That’s obviously your choice, but we always prefer to work through concerns directly and constructively.

Either way, we sincerely wish you all the best going forward and appreciate the time you spent with us.

26. Juni 2023

I have very much enjoyed using SendOwl. It's been an app that has given me 0 issues. I understand with technology sometimes servers are going to go do for whatever reason, and SendOwl is always incredibly quick to get things working again the few times it has happened over the last 4 years. Very happy with this app, their customer service, and pricing. I will continue to use this app for my website!

Monogram Moments
Vereinigte Staaten
Etwa 4 jahre mit der App
SendOwl hat geantwortet 26. Juni 2023

Thank you for taking the time to leave such a great review. I'm so glad we're able to meet your needs! Cheers, SendOwl.

21. April 2023

Works smoothly and allows us to bundle products together easily for specific variants on Shopify. I also love that:
- You can delivery in various formats, from redirect link to file upload to drip, to a service.
- through SendOwl we can send product updates to all our customers.
- when you process a refund on Shopify it automatically locks file access as well on SendOwl (but you can undo that if customer still needs access)
- able to set up a link to the downloads page from all the customer touch points, like thank you page, order page, and order confirmation email.

Frump Fighters
Vereinigte Staaten
Etwa 4 jahre mit der App
SendOwl hat geantwortet 23. April 2023

Thank you so much for sharing your thoughts and experience with SendOwl, it means a lot to all of us. We are really glad to hear the integration is smooth and easy for your business needs. Thanks again!

Bearbeitet am 31. August 2019

I've been with Send Owl for nearly 5 years. Their service is impeccable and their support is excellent. Send Owl never goes down. NEVER. That's a stellar record to own for the five years they have serviced me. You won't be sorry.

Pixies Rule
Vereinigte Staaten
Mehr als 3 jahre mit der App
Bearbeitet am 8. Februar 2022

Amazing App and Amazing Support. I Cannot fault either. I was a bit hesitant in the beginning as I moved away from another digital platform but soon found my hesitations unfounded. That was several years ago and we have not looked back.
We offer downloads and streaming of our products. Some of our bundle products have 30+ files contained within them and they are handled without any problem.
We are confident in the delivery systems and Send Owls focus on security, balanced with its functionality. Orders are accessed by customers around the world and we have never had any concerns voiced by our customers. I would say make the most of the free trial period, get to know what is offered before you jump in - it's there for that reason.
Reporting by SO is very useful too, it's easy to use, like much of this app. After years with Send Owl, they have proved reliable and consistent, we have no plans to move away. www.healthyaudiohypnosis.com

Healthy Audio Hypnosis
Vereinigtes Königreich
Mehr als 3 jahre mit der App
23. März 2023

I've been using SendOwl on my Shopify store for years, and it's honestly made selling digital products so much easier. The setup was simple, and I appreciate how it automates deliveries while still giving me control over download links. It's great to see my customers have a smooth experience, and I'm happy I can rely on SendOwl to keep things running smoothly. The whole process has become efficient and stress-free, which is exactly what I need!

Vuetify
Vereinigte Staaten
Etwa 3 jahre mit der App
SendOwl hat geantwortet 23. März 2023

Wow, thank you for such a glowing review, we are very happy to know that everything is working well for you. But of course, if something does arise, please reach out to us. We are always happy to help. Again, thank you for sharing your experience with SendOwl!