SendOwl , 162 avis

This app is a huge part of my business. I sell digital study guides, and SendOwl makes it possible to deliver electronic copies to my clients. It is the easiest digital delivery service I have ever used.

The app works well but support seems to be non-existent. I wrote SendOwl through their "contact us" section a few days ago and have never heard back. I have customers telling me (after I sent out an update to my digital download with an automatic update notice from SendOwl) that they're getting messages stating the "website isn't safe". Tried contacting SendOwl to see why my customers would get these notices and I've never heard back. The app is great but support doesn't seem to be there.

I used this app to help me deliver my ebooks and it works but it comes with a few kinks and intricate complications. For instance, when customers go to download from their email, they should be able to immediately download and not receive another long link to download from. The process for the customer to receive their product should be seamless but it isn't so much so. I wasn't aware of this process until I acted as a customer of my own store to see how the process was going. It wasn't that great to me.

Though my experience began somewhat poorly, it has gotten markedly better. Customer service is very responsive and helpful. The online documentation isn't always clear, but I've been able to resolve most of the issues that I previously had. Also, SendOwl still balances content protection with ease-of-use better than other apps.

Good: compared to what's out there it's pretty good.

Bad: when selling videos be warned that the thumbnail your customers will see when streaming is the very first image of your video. Sendowl have said they won't be changing this... How hard can it be to give us the choice of selecting a thumbnail for a video??

Bad 2: when selling videos be warned that the expand icon in the top right hand corner of the video when streaming is white. So if the background of your video is also white your customers won't be able to see the icon and won't expand... Again, seriously? How hard can our be to change the icon to a more customer friendly one??? Sendowl have said they won't be changing it...

So overall the customer service had been very poor... Shame because the app has potential but it needs to be at the top of its game to be the best and it still has some way to go before it gets there...

This app advertises 30 day free trial then 9.99/mo but in my reality, they gave me 1 free day trial then $15/mo. I'm selling only one ebook.

Overall it's a good app. Customer support is great if you ever need to reach out. Uploading is easy and smooth. If you are attaching your videos into your shopify products you first create the product in shopify and then link the product to the uploaded video in sendowl. The "button codes" don't apply to shopify. With sendowl you get paid within a couple of days unlike vimeo who only pays out once per month via paypal. There are also no additional fees, only the monthly subscription. The reason for the four stars is that your monthly GB usage does not roll over or start fresh. It's an overall accumulation. I do videos daily so I never stay within the monthly GB usage. I do believe Paul told me it's an additional 20 cents for every T overage. I can't remember exactly the amount so you want to ask before your trial is over. One last note if you choose not to link your video to your shopify store, sendowl's area to place a description of your videos does not do paragraphs or breaks in between the information. You need to use html format for the separations. I will stay with this app because it's a good app. I like the ease of uploading, can use it without adding to my shopify store, can add an image and a description, and the quick payouts.

I used to use SendOwl years ago and have recently returned. Coming back has made me wonder why I ever left! They make things easy and the service is fantastic!

Fantastic app. I've been using another Digital Downloads app for a couple of years and after finally getting fed up with poor service, server outages over weekends, missing download emails and the inability to post a download link to the order confirmation page, I finally made the switch to SendOwl. 3 days later I can honestly say it's the best decision I've made with regard to my store.

I initially had a few issues with installing to my custom template but the SendOwl team were incredibly helpful and got me up and running quickly with tailored instructions.

The easy to use interface makes the app a dream to use and almost guarantees you'll never receive a "where's my download link" email from a customer ever again.

Highly recommended.

I don't ever leave reviews, but I am very disappointed in the app and even more disappointed in the customer service. There is a page within the app that states there are unlimited downloads. I based my whole store around this and paid my assistant to set up my store using this app. Well come to find out, they don't actually offer unlimited downloads. When I contacted customer service I was given the run around and told that no where on their site do they advertise this (essentially implying that because it's not advertised this way, the incorrect wording within the app shouldn't matter). Super disappointed, but even more upset by the response. Sorry, but don't say you have something and then treat your customers in a dismissive way when they ask where the feature is. Will be removing every bit of my store because I'm not giving money to an app that falsely advertises and then tells me it's my fault for actually reading about the features they falsely claim to have.