SendOwl , 162 reviews

Overall rating
4.4
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automation capabilities, especially in delivering digital products and licenses. They find the ability to import numerous license keys and automate downloads beneficial. Features like product bundling, PDF stamping, and download limits are also valued. The app's seamless integration with Shopify, responsive customer support, reasonable pricing, and security features are highly praised. It's seen as a tool that significantly enhances business efficiency.

September 26, 2018

I use this app to send clients links to private files and it is perfect. Easy to use, integrates nicely with Shopify. Once a product is setup, I don't have to think about it anymore, SendOwl does the rest. Highly recommend.

Bri Rising
United States
3 months using the app
September 29, 2016

Excellent app, especially the pdf stamping feature!

Updeez
Belgium
3 months using the app
September 27, 2013

SendOwl (formerly Digital Delivery App) is the best way we found to sell your digital goods through Shopify. It not only is fully capable of doing whatever you need it to, their customer support is excellent. You can email them with a question and they will reply quickly with helpful information. Their API is really well made too and well-documented. We were able to import ~200 products and ~130 packages very quickly. (We migrated from eJunkie and are self-hosting our files) Their pricing is also a good value when compared with similar services and for sure an excellent value when compared to the time it would take to build your own delivery system.

We've just now started our Shopify store (sarahgourdiedesigns.com). The first handful of orders customers made were all 'delivered' without a hitch—customers have given us good feedback that it was easy for them, the downloads all worked well, etc.

Sarah Gourdie Designs
United States
3 months using the app
August 31, 2013

Hard to know which is better...the app or the support. George is extremely responsive and goes above and beyond. There's a tiny learning curve to the app, but once you've jumped to small hurdle, it's a fabulously easy program to use from our end.

I've gotten feedback from customers and they've also felt it's worked easily for them.

But...today I fell absolutely in love with Digital Delivery because I'd accidentally uploaded the wrong pdf file for a product. A customer clued me in. I went into Digital Delivery, uploaded the correct file...and THEN Digital Delivery automatically asked me if I'd like them to send an email to all customers who'd purchased that particular PDF, sending them a link to the correct file. OMG!! Do you know how much time that saved me? I was soooooooo happy to see that.

Definitely couldn't recommend the program more. Wish i could give it 10 stars!!

UPDATE: Have been using the app for a month now. It works flawlessly. And George continues to offer truly the best, most helpful customer service, ever. Ran into problems when I installed a new app, and George found the problem in no time at all.

Also have to add that I had noooooo idea that my customers were going to love our downloadable products as much as they do. It's made a huge difference in sales. Thanks, SendOwl and George!

annkullberg.com
United States
3 months using the app
October 11, 2020

I have been using Sendowl for more than 3 months now without any hiccups. It does everything I need it to.

Cloud Publishing
Australia
3 months using the app
Edited April 14, 2022

It has been a week since I launched my Shopify store where I sell my ebooks. This is my first online store and I was preparing myself for possible trouble, but thanks to SendOwl I have been making sales without any issues or complaints so far! SendOwl is simple to use, yet has a lot of amazing features I could use for my business. My target customers are not English speakers but the email templates can be customized and translated to their language and it works just fine. The stamping feature gives me a sense of assurance, too. I highly recommend SendOwl to anyone who is planning to bring their digital products out there.

PLANT POWER FITNESS
United States
3 months using the app
SendOwl replied April 15, 2022

Thanks for taking the time to leave us such a great review! We appreciate your kind words and be sure to reach out if you have any issues. Cheers, SendOwl.

October 20, 2016

We love this app. Our store sells Adobe Photoshop and Illustrator files, and SendOwl is able to handle them with no problem. I would definitely recommend SendOwl for all of your digital products.

Imagibazaar
United States
2 months using the app
Edited May 28, 2021

Works like a charm and very easy to set up and use. Awesome support and lot's of fantastic features.

Bootcamp Sumo
Spain
2 months using the app
SendOwl replied June 14, 2021

Hi, thanks for the kind words and so glad to hear it's working so well for you!
We're here if you need us. Cheers, SendOwl.

February 27, 2016

Fantastic App!

Even with our slightly obscure use case it works brilliantly.

I can tell that membership levels have been thought through as there is absolutely something for everyone so if you want digital fulfillment you can rely on get this app!

Gameofkeys
United Kingdom
2 months using the app
September 14, 2015

The SendOwl app is working flawlessly for our downloadable eVideos. It's easy to configure including downloading the files from Amazon AWS. Excellent!

Harbdev15
United States
2 months using the app