SendOwl , 157 reviews

Overall rating
4.3
Counts per rating level
  • 83% of ratings are 5 stars
    131
  • 4% of ratings are 4 stars
    7
  • 1% of ratings are 3 stars
    2
  • 2% of ratings are 2 stars
    3
  • 9% of ratings are 1 stars
    14
September 27, 2013

This app is awesome. Once you set it up you don't have to worry about it. The customer service is unlike any you can imagine nowadays. If you ask a question it is almost immediately answered by someone who knows what they are talking about. Simply outstanding!

suzannebowenfitness
United States
Time spent using app: Almost 2 years
August 31, 2013

Hard to know which is better...the app or the support. George is extremely responsive and goes above and beyond. There's a tiny learning curve to the app, but once you've jumped to small hurdle, it's a fabulously easy program to use from our end.

I've gotten feedback from customers and they've also felt it's worked easily for them.

But...today I fell absolutely in love with Digital Delivery because I'd accidentally uploaded the wrong pdf file for a product. A customer clued me in. I went into Digital Delivery, uploaded the correct file...and THEN Digital Delivery automatically asked me if I'd like them to send an email to all customers who'd purchased that particular PDF, sending them a link to the correct file. OMG!! Do you know how much time that saved me? I was soooooooo happy to see that.

Definitely couldn't recommend the program more. Wish i could give it 10 stars!!

UPDATE: Have been using the app for a month now. It works flawlessly. And George continues to offer truly the best, most helpful customer service, ever. Ran into problems when I installed a new app, and George found the problem in no time at all.

Also have to add that I had noooooo idea that my customers were going to love our downloadable products as much as they do. It's made a huge difference in sales. Thanks, SendOwl and George!

annkullberg.com
United States
Time spent using app: 3 months
August 19, 2013

This app is by far the best for digital delivery. We switched from one of the other app options and our support requests for download link problems went down to zero on the first day and none since! Support has been amazing! Highly recommended.

Paper and Camera
United States
Time spent using app: Almost 7 years
July 2, 2013

Brilliant app.

We deliver large (1-2GB) video files to customers in the video production industry.

Digital Delivery app gets the downloads there without a worry.

A+

Charlie
Light leak effects @ http://lightleaklove.com

Light Leak Effects to make your videos beautiful! LightLeakLove
Australia
Time spent using app: Almost 7 years
June 6, 2013

We absolutely adore this App! More than 75% of our products are digital, and we've used it now for nearly 2 years. We've been so pleased with it's performance. We've had only a couple of issues, and once brought to the makers attention, were addressed lightning fast!!! Excellent customer service. We'll be users of this App for good!

Violette Field Threads
United States
Time spent using app: 11 months
May 31, 2013

My store consists entirely of downloadable digital content, and this app is perfect. Highly recommended if you need to provide downloads to your customers.

Update: Again, more kudos for this app, especially the customer service! I had some changes I needed to make (moving customers from one variant to another for several products) and they did everything for me quickly and with excellent communication throughout the process.

Nicolesy Store
United States
Time spent using app: Almost 10 years
April 18, 2013

Highly Effective Digital Delivery System !!! - BUT...

That's not all :)
- I LOVE the easy setup/integration as new user
- FRIENDLIEST E-Mail Customer Service you ever experienced
- Powerful PDF-Stamp intellectual property protection
- Integration with non-Shopify sites (e.g. ClickBank / other websites)

Background:
Just launched my Tools4Wisdom digital planner download website with zero experience and already started making daily sales through the Digital Delivery App. Add products is simple through this app now and I can't wait to fully automate 100% of my source of income...

Famous last words:
It took me 10 years to overcome my self-doubts to launch an automated online business... It took me 10 hours to setup up my Tools4Wisdom digital downloads store ... It THEN took me 1 hour to install and setup the Digital Delivery App - and another 1 hour wait to receive my first automated digital order! $pectacular ! :)

Tools4Wisdom
United States
Time spent using app: 6 days
March 22, 2013

Digital Delivery App is robust and flexible. It lets us, a record label, pair downloads directly to physical products (so customers can buy a t-shirt or CD and immediately receive an MP3 download). It also does this right on the order confirmation page *as well as* a separate email. We can even use it to package a single on a pre-order, and update later with the full album download on release day.

And customer service is extremely timely and friendly.

Highly recommended.

Asthmatic Kitty Records
United States
Time spent using app: Over 5 years
March 22, 2013

Works great and really impressed with the prompt support from them. They implemented quickly on our requested on-demand function for our product distribution. All completed within 1 day. We highly recommend this.

indSIGHTS - Industry Insights. Instantly
Singapore
Time spent using app: 12 months
March 20, 2013

I started with the free application from Shopify but it wasn't properly translated, it was too slow and it lacked the download link at the end of the purchase.

This one has all that! You need to pay but they deliver, thanks!

Alchimie du coeur
Canada
Time spent using app: Over 3 years