Literally the worst app ever. But even worse than the app is the customer service. They often have massive outages, do not communicate the outages and then will not return word on customer service issues. Find another digital file delivery application. The only thing they know how to do properly is take payment
Thank you for your review, I can understand your frustration. However, as we noted in the support ticket exchange, the issue is not with SendOwl but with your external script. In other words, your own script is failing to generate the orders and the issue is not with SendOwl.
UPDATE: The merchant did respond to the ticket and confirmed it was their script that caused the issue and not an outage with SendOwl.
We do appreciate your business and hope we can help. And, for true [rare] outages, we do have real-time reporting and support.
Workhorse Type Foundry
I've used 20+ apps and this is the first negative review I've left. This app is complete garbage. Installing is a nightmare, managing your files is basically impossible and updating your files is literally impossible. I wish I had just built something from scratch instead of wasting my time/money.
Thank you for your review. I'm sorry to hear about the issues you are having.
I've looked through our support tickets and I can't find any related to updating files, or the update function not working. I'd love to see if we can help. Would you be able to reach out to me at paul@ sendowl.com or open a ticket with us, and we can work on a solution for you? Cheers, SendOwl.
They are fine for the basic case, but start to fail pretty badly if you do anything complicated. So far we have had problems with: Editing Orders, if you have an app that edit orders on shopify after the fact like a Post Purchase Promotion app send owl will fail to pick it up and not send it out to your customers Partial Refunds: if you give a partial refund to your user send owl sees that as a refund on the whole order and cancels the digital order. Their support is ok and getting back but in the end not very helpful. If you are bootstrapping something simple this is the app for you, but I would suggest against this app if you are dealing with 1000+ customers. Updating after reaching out and trying to work with support: I complained about orders being incorrectly cancelled. They assured me that unselecting a checkbox in their app would make it so they didn't get cancelled. That was wrong and after mass partial refunding orders I now have hundreds of orders to fix. I would strongly suggest against using this app and find one that works and has good support that understands their own product.
Support for this app is horrible.They dont get back to you at all. I have reported them to shopify also and actively looking for the substitutes.
DO NOT USE THIS APP if you have recurring orders/subscriptions!
I have sought support on this aspect twice and been met with astonishment and limited understanding.
I wish to throw SHOPIFY under the bus here as well, as they truly do not care about how their 3rd parties interact with the shopfront.
Imagine if hundreds of your customers were to each receive hundreds of automated emails over a 30 minute period. I've been crippled with shame and embarrassment.
SendOwl, you're welcome to reach out to me for details of this horrific experience.
Shopify, I suggest you look in the mirror as well.
Concurseiro Fora da Caixa
Been a SendOwl user for more than a year. No new features added. The service quality is getting worse each day. This week I experienced lots of problems, none of them solved. Several orders are going unfulfilled.
The Drum Broker
Been a SendOwl user for years. The product works. New features have been slow or non-existent and the customer service is awful. We've had amazing results delivering files to our customers until today. Several hundred orders are going unfulfilled and we're getting the classic "non answer" customer service.
Look at other options and alternatives for digital delivery needs before settling on SendOwl
This app advertises 30 day free trial then 9.99/mo but in my reality, they gave me 1 free day trial then $15/mo. I'm selling only one ebook.
MESSED UP MY SHOP! wish I could give this 0 stars. Customers couldn't download the free e book without doing a whole check out with their shipping address and billing address etc. I asked the help about this and they seemed like had no idea how their app worked. It was a pain in the ass to delete the app. and when we finally did our shop got messed up and our add to cart disappeared. really pissed off with this app. terrible experience.
The Sewing Revival
29 April 20 - This is my second review - both 1 star -(please refer first below):
Over the last 2 weeks I have had significant issues with Send Owl saying they have delivered my product but the customer adamant they haven't received it. Over 80% of the time, the file were sent in the same sales order as other files still on Shopify's Digital Downloads - which were all received fine and within minutes (so there is no issue at the customers end). Send Owl repeatedly pushed aside my concerns telling me they had a digital signature that these customers (8 over the past 2 weeks) had received the file. Customers tell me otherwise. There is no point digitally receiving it if you can't find it. Send Owl have damaged my business reputation and will not make any attempts to get to the source of the issue. I have been raising these issues for a year now. Some months are good. Others terrible. I am now on the search to find an alternative solution (DD does not allow 2 files in one order so I cannot use them unfortunately). Do not use Send Owl. I now begin the huge task of moving a significant number of files to an alternative provider.
June 2019 - This app was working fine but over the last 3 weeks customers have been complaining that either the link doesn't work or their anti-virus software is blocking the site. I also use Shopify Digital downloads and have never had this problem. I have contacted SensOwl 4 times over the last 2 weeeks. They have responded but told me is was a result of the customers "over zealous anti-virus" software. This is not good enough and a customer is scared off my product because of this. It is damaging my business reputation and Send Owl have done nothing to try and get their site verified with Norton or other virus protection sites to address the issue. Be very aware. This software has damaged my business.