SendOwl

UPDATE: I've now been using Sendowl for 12 years. We think it's flawless. But when we do have a problem, support has always gone above and beyond. Couldn't be happier.

From 2013: Hard to know which is better...the app or the support. George is extremely responsive and goes above and beyond. There's a tiny learning curve to the app, but once you've jumped to small hurdle, it's a fabulously easy program to use from our end.

I've gotten feedback from customers and they've also felt it's worked easily for them.

But...today I fell absolutely in love with Digital Delivery because I'd accidentally uploaded the wrong pdf file for a product. A customer clued me in. I went into Digital Delivery, uploaded the correct file...and THEN Digital Delivery automatically asked me if I'd like them to send an email to all customers who'd purchased that particular PDF, sending them a link to the correct file. OMG!! Do you know how much time that saved me? I was soooooooo happy to see that.

Definitely couldn't recommend the program more. Wish i could give it 10 stars!!

UPDATE: Have been using the app for a month now. It works flawlessly. And George continues to offer truly the best, most helpful customer service, ever. Ran into problems when I installed a new app, and George found the problem in no time at all.

Also have to add that I had noooooo idea that my customers were going to love our downloadable products as much as they do. It's made a huge difference in sales. Thanks, SendOwl and George!

Pre-April 2025, I would give SendOwl 5 stars. Worked in the background, very reliable, did everything I needed.

At $15 /month it was great value for money. They probably undercharged, to be honest, so it makes sense for them to revisit their pricing in April 2025.

However, my new plan will be $159/month. This amounts to a 3% cut of my entire online business. No thank you. Not doing it.

I am currently looking for alternatives that will simply deliver digital downloads without charging MailChimp-like fees for it.

Editing my review, as Shopify does not allow replies:

I did respond to your emails—"No thank you, please close my account" is a clear response. I'm not interested in a promotional offer, especially one limited to 12 months. You also asked which service I switched to. That’s not information I’m obligated to share. As a provider, it's your responsibility to understand the competitive landscape.

Additionally, your platform only supports hosting up to 250 files, which does not accommodate larger businesses like mine. For years now, my files haven’t been hosted directly on SendOwl—only links have been provided. So no, your service does not offer true file hosting at scale.

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Based on the reviews here, it’s clear we’re not the only company frustrated with SendOwl. We've used SendOwl as a backup to Digital Downloads for the past 10 years at our grandfathered rate of $29/month. Recently, we received just 30 days’ notice that our rate would be adjusted to be "in line with similar apps." I didn’t expect the increase to be so extreme — our new rate is $599/month, a staggering 1965% jump. This is nowhere near competitive with other apps. The most frustrating part is that SendOwl won't actually host my files — they only host links to my files. Meanwhile, other apps host the actual content. So not only am I paying more, but I’m getting less compared to what other platforms offer.

Fortunately, this has motivated us to move to self-hosting for a fraction of the cost.

Not a good look, SendOwl.