SendOwl

SendOwl

Free plan available. 30-day free trial. Additional charges may apply.
Rating (4.2)
Reviews
Developer
SendOwl

Highlights

Speed tested
  • Low impact to your online store

About this app

Launched

June 29, 2012

Languages

English

Integrates with

fraud apps, google anlaytics, linkpop, stripe, zapier

Automatically and quickly deliver digital goods, products, keys, services and more.

Creators and businesses of all sizes use SendOwl to sell and automatically deliver digital products like downloads, subscriptions, e-books, video, audio, PDFs, designs, access codes, online courses, and more. After a buyer completes checkout, SendOwl automatically emails them a secure link to retrieve their digital goods. From selling, delivering, marketing to analytics, SendOwl is an easy yet highly configurable one-stop platform with all you need to sell digital products successfully.

  • Deliver any file you can upload or link you can copy/paste as a digital product.
  • Secure delivery. PDF stamping, time-limited download links, and more.
  • Access reports about order information, delivery data, income and more.
  • Automate your marketing workflows with nifty tools to help you sell better

Pricing

30-day free trial

Free plan

Free to install

2.5% per order

  • Pay as you grow!
  • No SaaS fee
  • Access to all features
  • 2.5% per order fee (minimum 25 cents per order)
  • 5 GB storage included

Standard plan

$9/month

50 orders/month and 5GB storage/month included free

  • 30 day free trial
  • Access to all features
  • After 50 orders/month, 25 cents an order
  • After 5GB storage/month, 15 cents per GB

Growth plan

$15/month

100 orders/month and 10GB storage/month included free

  • 30 day free trial
  • Access to all features
  • After 100 orders/month, 25 cents an order
  • After 10GB storage/month, 15 cents per GB

Custom

$89/month

Custom plan - contact us for scaled pricing

  • If you plan to do more than 500/orders a month, contact us for a Custom plan as we can scale to millions of orders.

Free plan

Free to install

2.5% per order

  • Pay as you grow!
  • No SaaS fee
  • Access to all features
  • 2.5% per order fee (minimum 25 cents per order)
  • 5 GB storage included

Standard plan

$9/month

50 orders/month and 5GB storage/month included free

  • 30 day free trial
  • Access to all features
  • After 50 orders/month, 25 cents an order
  • After 5GB storage/month, 15 cents per GB

Growth plan

$15/month

100 orders/month and 10GB storage/month included free

  • 30 day free trial
  • Access to all features
  • After 100 orders/month, 25 cents an order
  • After 10GB storage/month, 15 cents per GB

Custom

$89/month

Custom plan - contact us for scaled pricing

  • If you plan to do more than 500/orders a month, contact us for a Custom plan as we can scale to millions of orders.

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

155 reviews
Overall rating
4.2
Counts per rating level
  • 83% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
November 13, 2022

I don't ever leave reviews, but I am very disappointed in the app and even more disappointed in the customer service. There is a page within the app that states there are unlimited downloads. I based my whole store around this and paid my assistant to set up my store using this app. Well come to find out, they don't actually offer unlimited downloads. When I contacted customer service I was given the run around and told that no where on their site do they advertise this (essentially implying that because it's not advertised this way, the incorrect wording within the app shouldn't matter). Super disappointed, but even more upset by the response. Sorry, but don't say you have something and then treat your customers in a dismissive way when they ask where the feature is. Will be removing every bit of my store because I'm not giving money to an app that falsely advertises and then tells me it's my fault for actually reading about the features they falsely claim to have.

Cowie's Kinders Shop
United States
Time spent using app: About 1 month
SendOwl replied November 14, 2022

Hi Erin,
Sorry for the confusion. As I shared in the support ticket, we do not support unlimited downloads as we operate differently and everything is tailored towards the individual purchase and not the mass distribution of a file. At this time, we offer the choice of 3, 5 and 10 download attempts for each order. You can also reset the download attempts for your buyers at any time. We will update the download settings page in our app to ensure the copy is up to date and I'm sorry you've had this experience. We value your business and your feedback, so thank you for sharing your experience. If we can help with anything else, please don't hesitate to get in touch with us, we'll be happy to help. Again, thank you for your time, your thoughts and comments are valued. Wishing you the best.
Chelsea

October 4, 2022

I used to use SendOwl years ago and have recently returned. Coming back has made me wonder why I ever left! They make things easy and the service is fantastic!

Thermobexta
Australia
Time spent using app: 5 days
SendOwl replied October 4, 2022

Hi, thanks for the wonderful review and recommendation, and, of course, welcome back! Please reach out if we can help with anything. Cheers, Paul.

August 19, 2022

Super disappointed. Signed up so I could get the free plan thinking it was a pay-as-you-go option since that's what's indicated on this page but in my SendOwl admin, there was something about how it was estimated that I was going to owe $15/month. I emailed Support and the response I got was that the email associated with the plan I signed up for the "Shopify-Only Growth Plan." SendOwl support referred me to this specific Shopify page about their app that clearly indicates that there's a "free" option and the next level up is Standard ($9/month), Growth ($15/month), and Custom ($89/month). I didn't sign up for the Growth plan. I wanted the free/pay-as-you-go plan. There appears to be no way for me to change this. Support didn’t even try to help me figure that out. Super disappointed. I feel like I was offered one service and given something and told it was more expensive though I didn't okay that. I have no clue if this app works or how well it does. I have found a less expensive option to do what I want that I’m already paying for but had hoped SendOwl would be an option that might work for my business.

randomcreativemoments
United States
Time spent using app: About 22 hours
SendOwl replied September 6, 2022

Hi, Paul here. I am sorry for your experience! From your feedback, we have reviewed the onboarding process to ensure it's as clear as possible as to what plan you are choosing. With that said, our team did reach out and offered to move you to the Free Plan. Unfortunately, we didn't hear back from you but our offer still stands (as it does with anyone) so let us know if you want to move to the Free Plan!

Cheers, SendOwl.

About this app

Launched

June 29, 2012

Languages

English

Integrates with

fraud apps, google anlaytics, linkpop, stripe, zapier

Built by SendOwl

About SendOwl

1 app

4.2 average rating

10 years building apps for the Shopify App Store

Support

Send a message

support@sendowl.com

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