Sendvio: Email Marketing & SMS , 478 Rezensionen
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Good !
Thank you for your valuable appreciation. We will always do our best to take care of your needs :)
La verdad que tienen un servicio de soporte muy bueno. Sin yo pedir, han hecho cambios que me favorecen y trabajan muy bien. Con otras apps o plataformas, tienes que ir detrás para que te atiendan y hagan algo. Esta gente te presta soporte de forma rápida y muy eficaz. Gracias
Estamos muy agradecidos por tus comentarios. Nos complace saber que vamos por el camino correcto. La retroalimentación que nos brindas nos ha ayudado mucho. ¡Será un placer seguir creciendo juntos!
- Fernando Heyer (Co-Fundador)
Not sure what happened to every automation we set up before this app was acquired and they had some UI overhaul. Everything worked great until recently and the show a pop up saying how everything is still the same but when you look deeper, everything seems out of place and too much like shopify email.
I get the simplicity they were going for but sometimes you have to keep the same UI until you make sure you can ship the version.
Edit: After receiving a proper response and testing the bug the Co founder reached out and has taken care of the issue which is why we have edited this review.
Thank you for your feedback. We have optimized and accelerated the loading of the campaign list to prevent it from looking empty while loading.
This is the best cart abandonment app I've ever used. I highly recommend everyone to try it. They also have great customer support
Thank you! It is very rewarding to know that you are satisfied with our service. We are always ready to help with anything you may need!
I am happy to report that Sarahy has been amazing. Once I explained the problem, they found the solution within a few minutes. Not only that, but then went ahead and done the work that was required for me and explained that this was due to the system crashing. They got it all set up for me working the correct way. This is the kind of support staff every online business needs. Quick, simple, effective and a pleasure to deal with. Thanks again Sarahy
Thank you for this fantastic review. I appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
Sarahy (Customer Success Team)
Excelente y rapida atencion
¡Gracias por compartir tu experiencia! Será un placer para nosotros seguir ayudándote en todo lo que necesites :)
Excellent service. Answered all of my questions perfectly.
Thank you so much for the good comments! It is very gratifying to know that you are happy with our service. It will be a pleasure to serve you again!
So far this app has been great! Setting up the email was easy and intuitive. They had a lot of professional-looking templates to use as a starting place. The best part about this app is that it allows free users to use all the advanced options and more complex automations right from the start. It was the only one that had the features I needed on the free plan! I'm happy to pay as we grow, but it makes so much more sense to be able to test out what you need to do first so you can be sure the app is the right fit for your goals.
Support has been great! Very quick to reply and quick to handle any issues! Shopify was syncing my customers wrong and I was worried about automated emails that were missed, but their support team was so helpful in making sure the missed emails were still sent manually and then fixing the issue so it wouldn't happen again in the future.
Thank you for your valuable appreciation. We really appreciate you taking the time to share your experience. We will always do our best to take care of your needs :)
- Customer Success Team
Nallely was awesome! She helped me enable useful features for my store and also sent an email with cool information about how Sendvio can help me increase my sales. Give her a raise :)
Thank you so much for the good comments! It is very gratifying to know that you are happy with our service. It will be a pleasure to serve you again :)
- Nallely (Customer Success Team)
Great customer service. I am happy with the support they provide.
It's a very good app that really help us.
Thank you for your awesome comments. We appreciate you taking the time to share your experience with us. We will always be available to help you with anything you may need!
- Customer Success Team