Sendvio: Email Marketing & SMS
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Reseñas (185)
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I spent hours trying to get all of the functionality of the app to work. The exit popups, yes that worked. The emails?......nope. Even though the app indicated it was sending them out, the test cases that I sent to myself never arrived.
The video tutorials aren't particularly helpful. What this app really needs is much much better documentation, perhaps in a detailed pdf format.
Add to that canned responses to some of the questions I asked and that lead me to remove the app and go try something else. Good luck if you can get it to work.
As explained in previous messages, we need the customer's email address to send email automation. We cannot send emails if the customer does not provide an email during the checkout process. Shopify provides detailed documentation about this process :)
Thank you for your review! We're glad our customer service met your expectations :)
Very good experience!
Thank you for taking the time to leave a review! We’re dedicated to making every experience a positive one and are here whenever you need support!
GREAT APP!!!!
Thank you for your kind review! We're committed to always meeting your needs!
Me atendió fenomenal, con mucha paciencia y eficiencia, una maravilla de atención. Me oriento en todo lo necesario para utilizar correctamente la aplicación.
Muchas gracias por esta magnífica reseña de nuestro servicio. Siempre será un placer ayudarle a conseguir las mejores tasas de conversión utilizando todas nuestras herramientas!
Grand MERCI à Sarahyi de m’avoir aidé et guidé pas à pas pour solutionner mon problème de configuration.
Merci beaucoup pour votre avis ! C'est toujours un plaisir de vous aider avec tout ce dont vous avez besoin. Nous vous souhaitons beaucoup de succès dans votre entreprise !
Sarahy was fast and quickly responded to my question.
Very impressed with quick and efficient service.
Thank you
Lady Be Chic Boutique Online
Thank you so much for this wonderful review! We are committed to providing you with the best service possible and will always strive to meet your needs.
- Sarahy (Customer Success Team)
Thank you!
The templates offered are great; however, the templates are not easily editable. There's no 'back' button or any way to redo if you were to make a mistake. I wish they would rectify this.
The left and right arrow icons at the top right corner of the email editor allow you to move between different versions of your email editions.
Very helpful and supportive.
My questions were answered.
I was walked through the process.
and was offered help in case of any questions in future.
Keep up the same level of customer service
We are truly grateful for your acknowledgment. We are committed to consistently meeting your needs!
Nallely called me and explained everything, love the support and the app, good communication, the problem has been resolved quickly, 100% recommend the app!
Thank you! I am pleased to know that you are satisfied with our service. We will be available to help with anything you may need :)
Nallely (Customer Success Team)
Very helpful and good performance for explaining the importance of the setting up Shopify. I would give you 100 ⭐ for great attitude and professional support thanks again Roman Latham
Your appreciation is a wonderful motivator for our team. We assure you that we will always strive to meet all your expectations :)
UI is better than Kalviyo. Have some reasonable price plans. Customer support is helpful.
We are truly thankful for your valuable appreciation. We remain committed to constantly striving to provide the best possible service to meet all your needs. We look forward to serving you again.
Good !
Thank you for your valuable appreciation. We will always do our best to take care of your needs :)
These guys are the best they set me up and help me walk me through the whole process. I definitely recommend them and I am happy with their service. If I could give 10 stars I would.
Thank you for taking the time to leave such a fantastic review! It's truly our pleasure to serve you. Your satisfaction is our top priority, and we're here to continue supporting you in any way you need!
Hello, the support was amazing thanks a lot all perfect
Thank you for your positive feedback! We're glad you're happy with our service. Feel free to reach out if you need any more help :)
I scheduled a call and they were able to help me very quickly. The service is great.
Thank you! We are glad to know that you are satisfied with our service. It will be a pleasure for us to continue helping you with everything you need :)
Amazing service .
Nallely was really helpful and always very professional .
Thank you So much
We truly appreciate you took the time to share your experience with us. We assure you that we will always strive to meet all your expectations :)
- Nallely (Customer Success Team)
Only app which worked for me, extremly easy to setup and actual emails do not get into spam. Had really lovely support rep Nallely, she helped me setup everything properly and explain some things, very knowledgeable, communicative, responds fast... 5/5 support!
Highly recommend this app and that rep support is top notch.
Thank you for this amazing review. I really appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
- Nallely (Customer Success Team)
Really superb application for cart abandonment and personalized emailing. Very easy to use. Thanks.
Thank you for your valuable appreciation. We're so glad you had a good experience. We will always do our best to take care of your needs!
This is the best cart abandonment app I've ever used. I highly recommend everyone to try it. They also have great customer support
Thank you! It is very rewarding to know that you are satisfied with our service. We are always ready to help with anything you may need!
I am happy to report that Sarahy has been amazing. Once I explained the problem, they found the solution within a few minutes. Not only that, but then went ahead and done the work that was required for me and explained that this was due to the system crashing. They got it all set up for me working the correct way. This is the kind of support staff every online business needs. Quick, simple, effective and a pleasure to deal with. Thanks again Sarahy
Thank you for this fantastic review. I appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
Sarahy (Customer Success Team)
Très professionnel et patient
Great web support ! thank you Nallely !
Thank you! I am pleased to know that you are satisfied with our service. We will be available to help with anything you may need :)
Nallely (Customer Success Team)
Nallely was very friendly and informative while helping me with my Thank You Email Campaign. I appreciate her help very much!
Thank you for this awesome review! We're so glad you had a good experience. We will be available to help with anything you may need :)
All the best,
Nallely (Customer Success Team)
Nallely was awesome! She helped me enable useful features for my store and also sent an email with cool information about how Sendvio can help me increase my sales. Give her a raise :)
Thank you so much for the good comments! It is very gratifying to know that you are happy with our service. It will be a pleasure to serve you again :)
- Nallely (Customer Success Team)
Me encanta esta aplicación. Son demasiados atentos y su servicio al cliente es un 100/100.
Saraí muchas gracias por tu asistencia y amabilidad.
Agradecemos mucho los buenos comentarios sobre nuestro servicio. Nos seguiremos esforzando por siempre satisfacer todas las necesidades de nuestros clientes. Será un placer volver a atenderte :)
application très utile et pas trop chère par rapport aux service qu'elle propose
un bon retour sur invest
Nous vous remercions de votre appréciation et de vos aimables commentaires. Nous sommes heureux de savoir que vous êtes satisfaits du service fourni. Nous nous efforcerons toujours de répondre à vos attentes en matière de service !
They are very responsive and help with every request. Very easy to use and intuitive interface. Their support agent Nallely was excellent and helped me set up very everything from start to finish very quickly!
Thank you for this amazing review. I really appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
Nallely
Great support from Sarahy agent help me a lot through my email marketing settings and templates very helpful
Thank you for your valuable appreciation. We will always do our best to take care of your needs :)
Sarahy (Customer Success Team)
Je recommande car leurs reponse sont precis et tres claire. Deplus ils vous donne aussi des conseils d'amelioration des compagne d'email.
Vos commentaires sont très appréciés. Ce sera toujours un plaisir de vous aider à atteindre vos objectifs :)
- L'équipe de support Sendvio
VERY EASY TO USE AND HAS BEAUTIFUL GRAPHICS, THE FREE SECTION IS SUFFICIENT TO GET STARTED, ALSO THANKS TO SARAHY FOR THE HELP..
We truly appreciate you took the time to share your experience with us. We assure you that we will always strive to meet all your expectations :)
- Sarahy (Customer Success Team)
It's a very good app that really help us manage our customer email list and provide better services to our customer. Also Nallely O. helped us with managing our subscription. I really recommend it! 10/10
It´s very rewarding to us to know that you are satisfied with our service and that I was helpful. We will be pleased to help with anything you may need!
At your service,
Nallely O. | Customer Success Team
Looks very promising! Great customer support. I had some questions about setup and the support team was very helpful.
Thank you for your good comments! If there is anything else that I can do for you, big or small, please let us know. We are always here to help!
- Customer Success Team
très très bien le service est gratuit et marche correctement ca aide à convertir des clients sur le shop
Merci beaucoup pour ces excellents commentaires ! C'est avec plaisir que nous continuerons à vous offrir nos services d'assistance à chaque fois que vous en aurez besoin.
- L'équipe d'assistance de Sendvio
Customer service is excellent and I was able to get answers to my questions the same day!
Thank you for your awesome comments. We really appreciate you taking the time to share your experience with us. It will be a pleasure to continue helping you with anything you need!
At your service,
Customer Success Team
Consiglio vivamente sendvio, soprattutto per la loro assistenza. Ho ricevuto l'assistenza da Sarahy e, è stata super gentile, disponibile e con tantissima pazienza. Non ho mai ricevuto un assistenza cosi. Consiglio vivamente quest app
La ringraziamo per aver dedicato del tempo a condividere la sua esperienza con noi. Saremo lieti di continuare a offrire i nostri servizi di assistenza ogni volta che ne avrete bisogno :)
Sarahy - Customer Success Team
Sarahy was great with providing me multiple solutions on how to do my requests. Very helpful by cloning templates for the ease of editing them later on.
We really appreciate you taking the time to share your awesome comments! We will be always available to help with any configuration and template edition you may need :)
Sarahy - Customer Sucess Team
Sarahy is kind person and help me! thanks very much! it was fast and easy to cooperate with her about my issue
Thank you for this amazing review. I really appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
Sarahy
Very useful app and simple to use. Nallely O. addressed our concerns upon our first call and offered to send automatic emails to our shopify customers 30 days before downloading the app on 3/27/23. During our second call, exceptional employee Nallely O. confirmed that service was free of charge.
I truly appreciate you took the time to share your comments. I assure you that I will always strive to meet all your expectations :)
- Nallely (Customer Success Team)
Sou novo usando o aplicativo, por enquanto parece otimo e o suporte é otimo ajuda bastante, obrigado sarahy
Muito obrigado pelos vossos excelentes comentários! Estamos contentes por saber que fomos capazes de satisfazer as suas expectativas de serviço. Estaremos sempre prontos para o ajudar em qualquer configuração de que possa necessitar!
App top per l email marketing. Facile da usare e servizio clienti top. Risolvono facilmente eventuali problemi e danno sempre ottimi consigli. La consiglio a tutti
Grazie mille per il suo feedback. Siamo lieti di sapere che siamo stati in grado di soddisfare le vostre aspettative di servizio. Saremo sempre disponibili ad aiutarvi per qualsiasi configurazione di cui abbiate bisogno!
Vey good app and incredible customer support, big thank you to Sarahy for the explanations and your proactivity !
Thank you for this amazing review. I really appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
Sarahy
Support was really great and easy to work with. Enjoyed it a lot. I had Sarahy as my support agent and she was very friendly and helpful
Thank you for this awesome review! We're so glad you had a good experience. We will be available to help with anything you may need :)
All the best,
Sarahy (Customer Success Team)
Very good application, I recommend!
Very simple installation.
Very responsive customer service and good advice.
Thank you for your awesome comments. We really appreciate you taking the time to share your experience with us. We will always be available to help you with anything you may need!
- Customer Success Team
Great customer service. I am happy with the support they provide. I would recommend checking out their app to design your own newsletters and email campaigns.
Thank you so much for your awesome comments :D
We will be available to help with anything you may need!
All the best,
Customer Success Team
very good customer service ( sarahy)
Thank you again for taking the time to share your comments! We will always be available to help you with anything you may need :)
Sarahy (Customer Success Team)
Es war sehr hilfreich und gut mit Sarah zu schreiben. die hat mir alles geklärt. vielen dank für alles
Wir freuen uns, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen! Wir hoffen, dass wir Ihnen auch in Zukunft mit Rat und Tat zur Seite stehen können, wenn Sie etwas brauchen.
La verdad es que estoy encantado con Sendvio, pero sobre todo con la atención al cliente recibida hoy a cargo de Sarahy. Es una tremenda profesional amable, profesional, eficiente y que te hace sentir que estás en buenas manos si tuvieras algún problema. Es la segunda vez que instalo Sendvio, y gracias a Sarahy no será la última. Absolutamente recomendable.
¡Gracias por tan maravillosos comentarios! Me siento muy agradecida por haber recibido una reseña tan maravillosa de mi servicio. Espero tener el placer de volver a ofrecerte mi ayuda para cualquier cosa que necesites.
- Sarahy (Customer Success Team)
Veery good app for send emails and SMS. Is very easy to use and fast to implementation to my shops thanks.
We really appreciate you taking the time to share your comments! We will always be available to help you with anything you may need :)
I highly recommend this application, the welcome is very warm, the customer service is excellent and I thank Sarahy for her very precious help
Thank you for your valuable appreciation. We will always do our best to take care of your needs :)
Sarahy (Customer Success Team)