![Sendvio: Email Marketing & SMS](https://cdn.shopify.com/app-store/listing_images/f5d3c32a744a07515d8ffd5d0d266a8c/icon/CKn_yr7t34IDEAE=.png)
Sendvio: Email Marketing & SMS
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I downloaded the app mainly for the welcome and exit pop up, which worked well, but make sure you check the auto email settings, which automatically send without you ticking enable. My customers were being spammed with the auto abandoned cart and checkout emails, complaining they were being spammed and why no was responding to their emails when i didnt even know my store was sending them these auto emails.
I do not know how to use this app I do not want to continue with it. how can I disable
New Starter To This App. Enjoying The Simplicity Of It. Also, Support Team Sarah Is Awesomely Helpful
Sarahy is kind person and help me! thanks very much! it was fast and easy to cooperate with her about my issue
Thank you for this amazing review. I really appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
Sarahy
I am just getting started on this app, the customer service receives "high marks" courteous, professional and helpful was my experience. Nallely did an excellent job! Scheduling calls to speak with a "live person" now that's superior customer service!
Thank you for your comments! We will always be available to help with anything you may need!
All the best,
- Sarahy (Customer Success Team)
I spent hours trying to get all of the functionality of the app to work. The exit popups, yes that worked. The emails?......nope. Even though the app indicated it was sending them out, the test cases that I sent to myself never arrived.
The video tutorials aren't particularly helpful. What this app really needs is much much better documentation, perhaps in a detailed pdf format.
Add to that canned responses to some of the questions I asked and that lead me to remove the app and go try something else. Good luck if you can get it to work.
As explained in previous messages, we need the customer's email address to send email automation. We cannot send emails if the customer does not provide an email during the checkout process. Shopify provides detailed documentation about this process :)
App has lots of useful potential, customer service is very switched on and helpful w/ sorting technical issues.
Sou novo usando o aplicativo, por enquanto parece otimo e o suporte é otimo ajuda bastante, obrigado sarahy
Muito obrigado pelos vossos excelentes comentários! Estamos contentes por saber que fomos capazes de satisfazer as suas expectativas de serviço. Estaremos sempre prontos para o ajudar em qualquer configuração de que possa necessitar!
Great product. Immediately started pushing new sales to our site.
www.getzesttea.com
Pesimo, Los correo llegan a Spam, emails go to spam no lo recomiendo. tener cuidado, solo llegana span
Your account has been blocked in accordance with our usage policies because you tried to set up messages detected as a possible fraud attempt.
Tu cuenta fue bloqueada de acuerdo con nuestras políticas de uso debido a que intentaste configurar mensajes detectados como posible fraude.