Sendvio: Email Marketing & SMS

This app is too difficult to set up if you are busy person. I had called for support and they called me back but the assistant was explaining how the program works in a rush because she only had 15 minutes assign to me.
The email system needs some settings if you want it branded which she did not took her time to tell me how to set it instead she told instructions are posted. The preset templates are not complet since you still need to put the subject email and preview. I did not have the chance to test it since the assistance was rushing the presentation and told me that she does not have more time since she has to help someone else.

I have not completely set up the app yet but I needed some questions answered and an agent called me at the scheduled call meeting and answered the questions that I had. Appreciate it. I cannot rate the app yet since I have not started using it to see how it works. My review is solely for the customer service part of it.

The app is really bad, I didn't find the automation of the ABANDONED cart, however I sought help from the support team but they didn't even look at my problem, I sent two emails complaining about my problem but instead of solving it, they were asking me what problem I was having. It's so bad.

The templates offered are great; however, the templates are not easily editable. There's no 'back' button or any way to redo if you were to make a mistake. I wish they would rectify this.

I would recommend this app.

The support has been very helpful, and courteous.

When i send an email to support they are usually VERY fast getting back to me.

They also have 15 minute calls to a live human, who will walk you through what needs to be done.