SearchPie SEO & Speed optimize

Hi Cupid Clothings team,

It's sad for us to hear that our app hasn't met your expectation. To help you clarify, our app's free plan aims to help merchants who are new to SEO set up the basic elements in an easy manner. For example, we provide Bulk Meta Tags tool that helps merchants create meta tags for multiple pages at once, something that Shopify does not offer. As you left so quickly, we hadn't had a fair chance to guide you through all our features of the Free plan, and further help you check SEO issues on your site.

So we have sent you a follow-up email that should answer all of your concerns for now. Could you kindly check your mailbox and get back to us to discuss further? We're confident that we could bring about a more positive experience to you with our product, if given a second chance.

Thank you. We're looking forward to hearing from you again soon.

So sorry for the inconvenience. Because you have reinstalled your theme, we cannot have recheck the issue for you. We have contacted you to support further.
Thank you

Hi Blackburd,

Our team really regret the inconvenience caused to you, and please allow me to apologize for that.

Besides helping you detect issues on their website, most features in our app allow you to edit và fix issues as what you want. The app also shows you a list of all issues which have been successfully fixed on the Home page, you can take a look at it for more information.

We also offer many auto features, which helps to save time and effort in doing SEO tasks, you can give them a try.

We're looking forward to another chance from a valuable customer like you.

Eden - SEO Booster team

Hi The Empowered Generation,

Please accept my deepest apology for the unexpected experience our app caused to you. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this.

We are trying to improve user experience day by day, and the app's interface now has been improved a lot to be as user-friendly and easy-to-use as possible. The app also shows you a list of all issues which have been successfully fixed on the Home page, you can take a look at it for more information.

We are here waiting for another chance to serve you.

Gina - SEO Booster team

Merci pour votre avis.
Nous sommes désolés que l'application ne prenne pas encore en charge le multilinguisme, qui ne bénéficie encore que pour les utilisateurs anglais. Toutes les fonctionnalités gratuites ont été clairement répertoriées sur l’appstore pour éviter tout malentendu. Comme notre enquête, la version gratuite est suffisante et convient aux magasins qui sont très nouveaux dans le référencement. J'espère que vous pourrez donner au plan payant une chance de voir ce que cela vaut pour la prochaine étape avec le référencement. Nous offrons 14 jours gratuits pour votre expérience. Nous vous contactons également avec notre courrier électronique d’assistance Secomapp. Veuillez vérifier l’assistance supplémentaire. Merci!

We're sorry for your experience. After investigation, we saw that you didn't use our app to set up any descriptions (http://prntscr.com/rv3yne). We recommend you - for the sake of your business - to further investigate to know the true causes of the lengthy descriptions. And you can always check Recent Activities to know what changes have been made by the app.

Hi SmokeTime team,

Could you kindly help confirm if it is our SEO app that you would like to review today? Because we noticed that you had our app uninstalled one month ago, after using it for just a few minutes 😔 Rest assured that we comply with Shopify rules not to save any data at all so no email was shooting out since then.

We are so active to check and work out everything for you, why don't you reply to the latest mail from our team and can we Google Meet to look into it until you're happy again?

Our team is awaiting for you response. Thank you!

Hi CrazyNight team,

It's sad for us to hear that you have had an unpleasant experience with the app. It's a pity that we haven't got the chance to make it right for you.

Regarding your concern, the multiple meta tags issue happens when you have more than 1 set of meta tags in your theme code. To fix this, you would want to check your theme to see where the meta tags derive from and then remove the excessive one. Our technical team can always help you do so, and we are only a live message away.

Also, we haven't seen any case that multiple meta tags could affect Google Ads operation. Therefore, we have sent you a follow-up email regarding this matter. Could you kindly check it out on your end and then get back to us?
We believe that if you could just give the app a bit more time, we would be able to deliver satisfaction.

Thank you so much. We're looking forward to hearing from you again soon.

Because our app just helps you cover SEO onpage while Google bases on other factors to rate your website like performance, link spammer, hacking issues..., many of which might be handled by the website owner only. We believe all authentic sources will show similar SEO points as ours, for example, from this ref link: https://web.dev/measure showing that your SEO is pretty high at over 95. Could you please let us know your specific problems listed from your Google source, so we may consult you a proper solution? Just drop us an email to support@secomapp.com. Thanks

So sorry for your unhappy experience. However, our team has checked and found that you have not used any feature relating to Title and Description with the app yet. The issue was investigated to be caused by an improper theme copying, not for the app originally. And we highly recommend any merchant not copying the theme manually like that so the app will be working smoothly. One support mail has just been sent to you with details to help you get out of the situation quickly. Please respond to the mail (support@secomapp.com) so we can continue to back you up asap.