SearchPie SEO & Speed optimize

SearchPie SEO & Speed optimize

Anmeldelser (4.446)

Samlet bedømmelse
4,9
Antal pr. bedømmelsesniveau
  • 90 % af bedømmelserne er på 5 stjerner
  • 8 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 1 % af bedømmelserne er på 1 stjerner
Redigeret 7. oktober 2024

Don’t trust them, after getting SEMRUSH report we found after using this app the errors in site doubled.
Don’t make mistakes that we did. You will ruin your site.

Bio Health Foods
Indien
19 dage bruger appen
PieLab svarede 30. september 2024

Dear Bio Health Foods admin,

We sincerely apologize for any inconvenience you've experienced with our app. We understand your frustration and want to assure you that we're committed to resolving this issue. We've sent a follow-up email asking for more details about the SEMRUSH errors you're encountering. Please kindly check your mailbox so we can work together to make things right as effectively as possible.

Thank you very much!

Redigeret 12. juni 2024

Update: They said that "preventing performance cheating is an ongoing challenge" That's ridiculous. I was informed that Shopify team have the blog and the training session about this problem 4 months ago. It is clear that SearchPie is outdated and lazy. SearchPie, if you have the mistake, please don't argue with your customer. This way is showing that your team is unprofessional company.

They are using the FAKE method to optimize my store. They manipulate the results of performance metrics on my store. These services ultimately generate an inaccurate picture of the actual page speed and can put merchants at risk of violating Google policies. The action is unacceptable when charging $300 to optimize. How can Shopify mention them as Built for Shopify tool? Cheater!. I don't recommend this tool.

FashionMia
USA
8 dage bruger appen
PieLab svarede 11. juni 2024

Dear FashionMia team,

Thank you so much for your feedback so we have a chance to address your concerns.

First, achieving the "Built for Shopify" status involves strict compliance with Shopify’s guidelines and standards. SearchPie, from a small team, has undergone rigorous assessments to meet these criteria, ensuring that the tool aligns with Shopify's best practices and provides reliable, quality services. This badge is a mark of trust and quality that you can rely on.

Secondly, preventing performance cheating is an ongoing challenge. Both SearchPie and other speed-up solution providers continuously adapt to these changes. New and vague updates keeps arising despite our best efforts. But you have our words that we will take prompt and strong action on any detected malpractice to keep our customers as far from any harm as possible.

We look forward to working together to ensure your satisfaction.

Best regards,
SearchPie team.

Redigeret 10. juni 2024

UPDATE- DO NOT USE !!!!!
They go into your coding and use your store for their own advantage of traffic and sales.
I had to have my coding guy go in and fix everything and delete everything and then also my cart page is now not working because of them so he hast to go in and fix that as well.
See below my first review when I first signed up. You won’t know anything wrong with your store unless you have somebody go and look at your coding Because their customer service chat is great and they’re really fast at helping and responding but the back end they’re doing a lot of things and coding that they shouldn’t be their own advantage

SearchPie so far is really an area most newer online store owners aren't familar with, as there is way more to having a website to get traffic then just a set up site. I was a little apprehensive when they asked to get into my theme coding as its an area you can only trust

Raw Essentials
USA
Cirka en måned bruger appen
PieLab svarede 11. juni 2024

Dear Raw Essentials team,

Thank you so much for sharing your feedback.

We would love to share our heart with you to know that we treasure you as our precious customer, who have supported us a lot with your previous 5* review. As far as we are aware, how could we trade off your satisfaction just like that :(

Actually it sounded unusual for us the situation that you described. We have had our support 24/7 to help customers handle with everything but haven't ever been reported about that one. So could you please give us another chance to go look into it further for you? We also send you a follow-up email to learn more about the case.

SearchPie always try our best to follow Shopify's guidelines and standards to provide the best service to our users. It is never our intention to manipulate or misuse your store's coding in any way.

Thank you so much for your care.

Best regards,
SearchPie team.

6. oktober 2024

je ne recommande pas cette application malgres que je l'ai désinstalle ils essaye de prelever une grosse somme d'argent et ne veulent pas arrêter malgres mes relances et les mise en garde de shopify A FUIRE SURTOUT NE TELECHARGER PAS CETTE APPLI. vous êtes prévenu.
au départ tout ce passe bien mais par la suite il vole les gens que vous supprimez ou pas l'appli il essaye de prelever une autre somme qui étais prévu au départ.
leur manière de faire n'est pas professionnel du tout.

K.B
Frankrig
8 dage bruger appen
PieLab svarede 8. oktober 2024

Dear K.B Admin,

Because you uninstalled the app after trial days, you would be auto-charged by Shopify billing system. We have contacted Shopify to help verify it and revert the billing for you. It would take several days for Shopify to handle it for you.

We also wanted the process to be as quick as possible to clear up all misunderstandings between us. We send you detailed emails as well, please check that in your email inbox.

Thank you very much!

----------
Cher administrateur,

Comme vous avez désinstallé l'application après les jours d'essai, vous serez automatiquement facturé par le système de facturation de Shopify. Nous avons déjà contacté Shopify afin de vérifier et de rétablir la facturation pour vous. Cela pourrait prendre plusieurs jours à Shopify pour traiter votre demande.

Nous souhaitons également que le processus soit aussi rapide que possible afin de dissiper tous les malentendus entre nous. Nous vous envoyons également des e-mails détaillés.

Merci beaucoup!

19. april 2024

Run, don't walk from this app! They started popups nagging me and then, after I uninstalled the app, they continued to SPAM me through email.

DO NOT INSTALL THIS APP.

EAP Innovations
USA
Mere end 3 år bruger appen
PieLab svarede 20. april 2024

Dear EAP Innovations team,

It's sad for us to hear that you have had such an unpleasant experience with the app, and I would like to apologize for everything that makes you unhappy.

Regarding the emails, it's actually the mechanism of the third-party chat app that we're using, which is sending emails of our conversation to your email address when you're not online in the app, so it's impossible to change this mechanism. I hope you can understand. Please rest assured that we comply with Shopify rules not to save any of your data at all so no email was shot out since you uninstalled the app.

We would love to make sure everything is clear enough for you, so please reply us if you want to give our app another chance.

Our team is awaiting for you reply. Thank you!

19. april 2024

Unfortunately, an important function of the app does not work for us, as the app is not compatible with every template. We are therefore unable to use the functions that are actually included in our plan. We have never had this problem before, as our template is a well-known standard template. After half a year of use, this is disappointing, as I now only get help if I switch to the most expensive plan. Unfortunately, that's too expensive for me. Very annoying.

Papenbreer
Tyskland
5 måneder bruger appen
PieLab svarede 20. april 2024

Dear Papenbreer,

On behalf of the SearchPie team, we would like to send you the deepest apology for any inconvenience you had with our app.

We always aim to deliver a great experience to you, and we were so sad that we didn’t meet expectations. We have sent a follow-up email to you for further information as we would love to settle this unexpected situation for you. Please kindly check your mailbox so we can work together to make things right as effectively as possible. Thank you so much!

We look forward to hearing back from you.

9. juni 2024

This is a terrible app. So expensive and after you sign up even thou you have a membership you have to pay extra for them to go through all your pages, etc . Absolutely ridiculous

WILN
USA
40 minutter bruger appen
PieLab svarede 10. juni 2024

Thank you for your feedback. Because you were with our app for quite a short time, we were afraid that you might have not taken the fullest advantage of the app. Plus, there are a bunch of promotions to save your budget this summer. So it would be GREAT if you could take a second chance with our team. We are 24/7 online here to help you explore everything efficiently.

27. august 2024

It's hard to use

Optimus Semper
Albanien
Et minut bruger appen
PieLab svarede 28. august 2024

Dear Optimus Semper Albania Team,

Thank you for leaving us feedback. But a one-minute installation is too short to give a fair enough review, don't you think so? :<

Because your store is currently password-protected, we are afraid that you might not have had the full experience with our SEO app.

Our team is so sad that we haven't had a proper chance to back you up. We provide free chat support with real agents 24/7 here!

Why don't you add the app again and give us a shout to walk you through the app. We believe that with our help, you will have a positive experience that meets your need the best.

Best regards,
SearchPie Support Team

7. oktober 2019

Been using this for a few weeks. No improvement yet to my listing on Google. In fact it got worse. Will give it a go for another week.

Cannasutra
Sydafrika
Mere end et år bruger appen
PieLab svarede 26. juli 2021

Hi, Cannasutra. Thank you for your feedback. We are sorry to hear that you didn't have a good experience with SEO Booster and were having some trouble.

SEO is long-term journey, and I'm afraid to tell you that it can't improve your ranking immediately in just a few weeks. To rank high on Google search pages, it is necessary for you to do both SEO On-site (also our service) and SEO Off-site (building backlinks). I hope this is clear enough to you. So please kindly be patient and let us be your SEO companion. We are working really hard to bring you the best service we have.

And please don't forget to talk to our supporter via the Live chat channel, they are always more than ready to help you out!

Natsu - SEO Booster team

22. september 2020

oh my gosh, DO NOT USE! It erased all of my product photos on my site. Can't get anyone to get back to me.

Two Words One Finger
USA
9 måneder bruger appen
PieLab svarede 23. september 2020

We're very sorry to hear that issues happened to your store. However, SEO Booster app does not have any functions that can delete images from your website. We've also sent you a request to access your store to find out the true cause of this problem. Please check our follow-up email and grant us the access so we can back you up further.