SearchPie SEO & Speed optimize
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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started out great and I made sure I wouldn't get overcharged after agreeing to try out for a month since they only give you 24 hours try them out. I was so excited to see their amazing options though. I was reassured by customer service I was safe.... then I was charged almost a THOUSAND DOLLARS FOR AN ANNUAL SUBSCRIPTION. BEWARE THEY'RE DOING THIS AUTOMATICALLY WITHOUT CONSENT! NO DISCLOSURE NO BILL AGREEMENT. NOW MY BANK ACCOUNT IS WIPED OUT AND GETTING NON REFUND JUST A RUNAROUND. I HAVE NO MONEY NOW TY SO MUCH FOR DESTROYING MY LIFE IN LESS THAN 24 HOURS I WANT MY $700 ANNUAL SUBSCRIPTION FEE I DIDN'T AUTHORIZE BACK NOW! I A NEW BUSINESS OWNER AND SINGLE MOM AND NOW CAN'T PAY MY BILLS YOU DRAINED MY ACCOUNT AND YOU'RE GIVING ME A RUNAROUND MAKING ANXIETY GO THROUGH THE ROOF I CAN'T SLEEP SHAME ON YOU!!
Dear Sleekdenim.com admin,
It's Hana, the customer success manager from SearchPie app.
How have you been?
We have reached out directly to you a few times but see no response so we wanna leave a message here to check out on you. First, we would like to show our empathy with your difficult situation. We share similar struggling time doing business these days.
Then, it's been a while so we hope you are calming down and recall the story that we really took care of you on that case and it took time to proceed refunds when the payment was not fully released like that. For now, can you confirm that everything has been settled properly?
We deeply regret that you seemed to like the app and our team at first but the misunderstanding kept us apart.
Please feel free to keep in touch via mail/chat. We are online 24/7 and respond to you quickly.
Regards,
Hana.
They have service where support help you by request support. It took forever to request and never got it done for passed 4 days, I've requested over 5 times. If you are not going to support, please remove this feature...
Dear EDU Artsdistrict,
Thank you so much for sharing your feedback and we totally understand your concern.
For your information, your issues are related to code, which takes time, effort, and resources to fix, so it took longer than you expected. Please be assured that finally, your issues are resolved by our technical experts. To provide you with a detailed explanation of your case, we also sent you a follow-up email. Please check your mailbox and feel free to let us know anytime you need our help.
Thank you so much!
Best regards,
This is a terrible app. It suggested my Home Page Title and Meta Description were too long so I edited them via this app. It created a second and Meta Description. Their support was unable to assist me with this bug.
Dear Anytime Flowers,
We totally understand and appreciate your feedback. We’ve checked and confirmed that the duplicate meta tags issue is now resolved. We also sent you a follow-up email with more details - please check your inbox and feel free to reply if you need any further assistance.
Thank you very much!
Best regards,
Be careful! THIS IS NOT A FREE APP! You will immediately be cheated out of $100 a month!
Most likely the reviews are fake! And now they are too cool to help you. The support service is trying to trick you into paying, at least a little)
$100 ??? are you kidding me?? there are dozens of free apps with exactly the same functionality! If they don't refund, we'll move on!
Dear My Store admin,
We apologize for the misunderstanding you’ve had with our app. It’s clear that there’s been a breakdown in communication. We want to assure you that our intention is to provide a valuable service to our users. We do not engage in any deceptive practices.
We confirmed that a refund was issued on November 12, as soon as we received your refund request. We send you detailed emails as well, please check that in your email inbox.
Thank you very much!
Update: They said that "preventing performance cheating is an ongoing challenge" That's ridiculous. I was informed that Shopify team have the blog and the training session about this problem 4 months ago. It is clear that SearchPie is outdated and lazy. SearchPie, if you have the mistake, please don't argue with your customer. This way is showing that your team is unprofessional company.
They are using the FAKE method to optimize my store. They manipulate the results of performance metrics on my store. These services ultimately generate an inaccurate picture of the actual page speed and can put merchants at risk of violating Google policies. The action is unacceptable when charging $300 to optimize. How can Shopify mention them as Built for Shopify tool? Cheater!. I don't recommend this tool.
Dear FashionMia team,
Thank you so much for your feedback so we have a chance to address your concerns.
First, achieving the "Built for Shopify" status involves strict compliance with Shopify’s guidelines and standards. SearchPie, from a small team, has undergone rigorous assessments to meet these criteria, ensuring that the tool aligns with Shopify's best practices and provides reliable, quality services. This badge is a mark of trust and quality that you can rely on.
Secondly, preventing performance cheating is an ongoing challenge. Both SearchPie and other speed-up solution providers continuously adapt to these changes. New and vague updates keeps arising despite our best efforts. But you have our words that we will take prompt and strong action on any detected malpractice to keep our customers as far from any harm as possible.
We look forward to working together to ensure your satisfaction.
Best regards,
SearchPie team.
UPDATE- DO NOT USE !!!!!
They go into your coding and use your store for their own advantage of traffic and sales.
I had to have my coding guy go in and fix everything and delete everything and then also my cart page is now not working because of them so he hast to go in and fix that as well.
See below my first review when I first signed up. You won’t know anything wrong with your store unless you have somebody go and look at your coding Because their customer service chat is great and they’re really fast at helping and responding but the back end they’re doing a lot of things and coding that they shouldn’t be their own advantage
SearchPie so far is really an area most newer online store owners aren't familar with, as there is way more to having a website to get traffic then just a set up site. I was a little apprehensive when they asked to get into my theme coding as its an area you can only trust
Dear Raw Essentials team,
Thank you so much for sharing your feedback.
We would love to share our heart with you to know that we treasure you as our precious customer, who have supported us a lot with your previous 5* review. As far as we are aware, how could we trade off your satisfaction just like that :(
Actually it sounded unusual for us the situation that you described. We have had our support 24/7 to help customers handle with everything but haven't ever been reported about that one. So could you please give us another chance to go look into it further for you? We also send you a follow-up email to learn more about the case.
SearchPie always try our best to follow Shopify's guidelines and standards to provide the best service to our users. It is never our intention to manipulate or misuse your store's coding in any way.
Thank you so much for your care.
Best regards,
SearchPie team.
AIの訳のわからない説明ばかりで堂々巡りの説明をされ、アプリを導入した日にGoogleサーチコンソールに問題が生じているのでアプリを導入したことが起因しているのではないですか？と聞いたら「アプリによって引き起こされたということを証明してください」と言われ。。。
でもここ数ヶ月全く問題がなかったのに導入した日以降問題が生じているということはどう考えてもアプリですよね？という感じですが拉致があきません。
導入してから以降結構な時間を費やしてしまいましたがSEOにプラスになるどころか今まで上位表示されていたワードでも表示されなくなったものがいくつかあります。
すぐに「開発者に手伝ってもらいたいですか？なら別途このプランを契約してください。」などと次々プランを持ち出し契約させようとします。かなり粗手の手法だと思うので要注意です。
Dear LePuju team,
Please rest assured that we take your case very seriously. Our team has carefully checked and made sure everything is working fine with Google Search Console for you now. About the ranking fluctuation, we recommend you take it some time to observe more precisely about the effect of the latest Google Updates. Please check your mail box for further details.
We’re committed to working closely with you to address these concerns and improve your experience. Many thanks for your cooperation.
Regards,
Don’t trust them, after getting SEMRUSH report we found after using this app the errors in site doubled.
Don’t make mistakes that we did. You will ruin your site.
Dear Bio Health Foods admin,
We sincerely apologize for any inconvenience you've experienced with our app. We understand your frustration and want to assure you that we're committed to resolving this issue. We've sent a follow-up email asking for more details about the SEMRUSH errors you're encountering. Please kindly check your mailbox so we can work together to make things right as effectively as possible.
Thank you very much!
je ne recommande pas cette application malgres que je l'ai désinstalle ils essaye de prelever une grosse somme d'argent et ne veulent pas arrêter malgres mes relances et les mise en garde de shopify A FUIRE SURTOUT NE TELECHARGER PAS CETTE APPLI. vous êtes prévenu.
au départ tout ce passe bien mais par la suite il vole les gens que vous supprimez ou pas l'appli il essaye de prelever une autre somme qui étais prévu au départ.
leur manière de faire n'est pas professionnel du tout.
Dear K.B Admin,
Because you uninstalled the app after trial days, you would be auto-charged by Shopify billing system. We have contacted Shopify to help verify it and revert the billing for you. It would take several days for Shopify to handle it for you.
We also wanted the process to be as quick as possible to clear up all misunderstandings between us. We send you detailed emails as well, please check that in your email inbox.
Thank you very much!
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Cher administrateur,
Comme vous avez désinstallé l'application après les jours d'essai, vous serez automatiquement facturé par le système de facturation de Shopify. Nous avons déjà contacté Shopify afin de vérifier et de rétablir la facturation pour vous. Cela pourrait prendre plusieurs jours à Shopify pour traiter votre demande.
Nous souhaitons également que le processus soit aussi rapide que possible afin de dissiper tous les malentendus entre nous. Nous vous envoyons également des e-mails détaillés.
Merci beaucoup!
This is a terrible app. So expensive and after you sign up even thou you have a membership you have to pay extra for them to go through all your pages, etc . Absolutely ridiculous
Thank you for your feedback. Because you were with our app for quite a short time, we were afraid that you might have not taken the fullest advantage of the app. Plus, there are a bunch of promotions to save your budget this summer. So it would be GREAT if you could take a second chance with our team. We are 24/7 online here to help you explore everything efficiently.