SearchPie SEO & Velocidade
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Did not perform as promised. Paid $100/month but it's default template just duplicated meta data which hurt my SEO. requires extra paid services for $300 to actually get things working. Customer support did not seem to understand my needs.
Dear Meme Gifts,
Thank you for sharing your feedback, and we apologize for any inconvenience you have had so far.
Regarding duplicated meta data, please rest assured that it is now resolved. We regret any miscommunication regarding our support and services. We've reached out via email to help resolve this personally and hope for the chance to make it right.
Thank you very much!
Best regards,
This company is a SCAM! They charged me stating I was getting a free trial. I was CHARGED $399!! I reached out and they lied stating they were giving me a full refund. I checked it was a partial.
I have been fighting with them to get the entire amount back. AVOID this scam!
Dear DomoINK,
We’re very sorry for the confusion and frustration. Please rest assured we never intend to mislead or withhold funds from our customers.
When you were charged $399, Shopify automatically deducted transaction and processing fees before passing funds to us. We refunded you 100% of what we received, but the remaining portion is retained by Shopify.
We completely understand your concern and recommend reaching out to Shopify Support for the deducted fees. We’re also happy to provide any supporting details to help resolve this. To provide you with a detailed explanation of your case, we also sent you a follow-up email. Please check your mailbox and feel free to let us know anytime you need our help.
Best regards,
The support was wonderful in the beginning, however, once you stop using the app all the work you put into the meta titles and descriptions disappear. I signed up to fix my issues only to find out that it's not a temporary fix and I had to to spend two weeks updating all of my info again. I also had duplicate meta descriptions and titles flagged while using this service. I had also turned off some of the features only to find out they were activated again. Totally screwed up my SEO. I asked for a refund and given the same templated info over and over again. Terrible experience. And I never got my $299 back even though I requested multiple times 1 month in. And they did not fulfill their end of the deal, or time commitment.
UPDATE- DO NOT USE !!!!!
They go into your coding and use your store for their own advantage of traffic and sales.
I had to have my coding guy go in and fix everything and delete everything and then also my cart page is now not working because of them so he hast to go in and fix that as well.
See below my first review when I first signed up. You won’t know anything wrong with your store unless you have somebody go and look at your coding Because their customer service chat is great and they’re really fast at helping and responding but the back end they’re doing a lot of things and coding that they shouldn’t be their own advantage
SearchPie so far is really an area most newer online store owners aren't familar with, as there is way more to having a website to get traffic then just a set up site. I was a little apprehensive when they asked to get into my theme coding as its an area you can only trust
Dear Raw Essentials team,
Thank you so much for sharing your feedback.
We would love to share our heart with you to know that we treasure you as our precious customer, who have supported us a lot with your previous 5* review. As far as we are aware, how could we trade off your satisfaction just like that :(
Actually it sounded unusual for us the situation that you described. We have had our support 24/7 to help customers handle with everything but haven't ever been reported about that one. So could you please give us another chance to go look into it further for you? We also send you a follow-up email to learn more about the case.
SearchPie always try our best to follow Shopify's guidelines and standards to provide the best service to our users. It is never our intention to manipulate or misuse your store's coding in any way.
Thank you so much for your care.
Best regards,
SearchPie team.
started out great and I made sure I wouldn't get overcharged after agreeing to try out for a month since they only give you 24 hours try them out. I was so excited to see their amazing options though. I was reassured by customer service I was safe.... then I was charged almost a THOUSAND DOLLARS FOR AN ANNUAL SUBSCRIPTION. BEWARE THEY'RE DOING THIS AUTOMATICALLY WITHOUT CONSENT! NO DISCLOSURE NO BILL AGREEMENT. NOW MY BANK ACCOUNT IS WIPED OUT AND GETTING NON REFUND JUST A RUNAROUND. I HAVE NO MONEY NOW TY SO MUCH FOR DESTROYING MY LIFE IN LESS THAN 24 HOURS I WANT MY $700 ANNUAL SUBSCRIPTION FEE I DIDN'T AUTHORIZE BACK NOW! I A NEW BUSINESS OWNER AND SINGLE MOM AND NOW CAN'T PAY MY BILLS YOU DRAINED MY ACCOUNT AND YOU'RE GIVING ME A RUNAROUND MAKING ANXIETY GO THROUGH THE ROOF I CAN'T SLEEP SHAME ON YOU!!
Dear Sleekdenim.com admin,
It's Hana, the customer success manager from SearchPie app.
How have you been?
We have reached out directly to you a few times but see no response so we wanna leave a message here to check out on you. First, we would like to show our empathy with your difficult situation. We share similar struggling time doing business these days.
Then, it's been a while so we hope you are calming down and recall the story that we really took care of you on that case and it took time to proceed refunds when the payment was not fully released like that. For now, can you confirm that everything has been settled properly?
We deeply regret that you seemed to like the app and our team at first but the misunderstanding kept us apart.
Please feel free to keep in touch via mail/chat. We are online 24/7 and respond to you quickly.
Regards,
Hana.
AIの訳のわからない説明ばかりで堂々巡りの説明をされ、アプリを導入した日にGoogleサーチコンソールに問題が生じているのでアプリを導入したことが起因しているのではないですか？と聞いたら「アプリによって引き起こされたということを証明してください」と言われ。。。
でもここ数ヶ月全く問題がなかったのに導入した日以降問題が生じているということはどう考えてもアプリですよね？という感じですが拉致があきません。
導入してから以降結構な時間を費やしてしまいましたがSEOにプラスになるどころか今まで上位表示されていたワードでも表示されなくなったものがいくつかあります。
すぐに「開発者に手伝ってもらいたいですか？なら別途このプランを契約してください。」などと次々プランを持ち出し契約させようとします。かなり粗手の手法だと思うので要注意です。
Dear LePuju team,
Please rest assured that we take your case very seriously. Our team has carefully checked and made sure everything is working fine with Google Search Console for you now. About the ranking fluctuation, we recommend you take it some time to observe more precisely about the effect of the latest Google Updates. Please check your mail box for further details.
We’re committed to working closely with you to address these concerns and improve your experience. Many thanks for your cooperation.
Regards,
Run, don't walk from this app! They started popups nagging me and then, after I uninstalled the app, they continued to SPAM me through email.
DO NOT INSTALL THIS APP.
Dear EAP Innovations team,
It's sad for us to hear that you have had such an unpleasant experience with the app, and I would like to apologize for everything that makes you unhappy.
Regarding the emails, it's actually the mechanism of the third-party chat app that we're using, which is sending emails of our conversation to your email address when you're not online in the app, so it's impossible to change this mechanism. I hope you can understand. Please rest assured that we comply with Shopify rules not to save any of your data at all so no email was shot out since you uninstalled the app.
We would love to make sure everything is clear enough for you, so please reply us if you want to give our app another chance.
Our team is awaiting for you reply. Thank you!
They have service where support help you by request support. It took forever to request and never got it done for passed 4 days, I've requested over 5 times. If you are not going to support, please remove this feature...
Dear EDU Artsdistrict,
Thank you so much for sharing your feedback and we totally understand your concern.
For your information, your issues are related to code, which takes time, effort, and resources to fix, so it took longer than you expected. Please be assured that finally, your issues are resolved by our technical experts. To provide you with a detailed explanation of your case, we also sent you a follow-up email. Please check your mailbox and feel free to let us know anytime you need our help.
Thank you so much!
Best regards,
oh my gosh, DO NOT USE! It erased all of my product photos on my site. Can't get anyone to get back to me.
We're very sorry to hear that issues happened to your store. However, SEO Booster app does not have any functions that can delete images from your website. We've also sent you a request to access your store to find out the true cause of this problem. Please check our follow-up email and grant us the access so we can back you up further.
Updated review. 5 stars to 1!
So disappointing!
We have weglot installed to translate our website into multiple languages. We explained this to multiple agents at SEO booster & ranking who reassured us that this was okay and SEO Booster & Speed would help us rank in other languages. We are a english business based in Spain. Our website is built in english and I explained the importance of us being found on seo for our multiple languages (primarily spanish). We have now been told that SEO Booster & Speed doesn't support multiple languages. I have been paying ¢79 a month for months and seen absolutely no improvements... not even to the english version of our site. I've updated EVERYTHING that they suggested within the app. I wish I had spent the money on an SEO expert. Also, we changed our url months ago and this hasn't even updated on the app (even though I contacted support and asked if I needed to do anything and was assured it would automatically update from shopify). Do not waste your money. Get a specialist involved!
Latest Update
Hi FOX & WOLF team,
We haven't heard from you for a while since our last conversation. The app is working fine since then, and we also release more powerful features recently to leverage your SEO. We sincerely hope you could spend some time to experience them.
We're still awaiting to bring you the best solutions and help you boost your SEO to the next level, also always here for your second chance. Thank you.
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Dear FOX & WOLF team,
If only we could express how deeply sorry we feel for your inconvenient experience. We reviewed your feedback carefully and we'd like to provide you with a clearer clarification.
1/ About your new domain, we checked and updated them in Today SEO report in the app, please check and let me know then.
2/ Our supporter didn't clarify to you properly of how Search Pie app supports multi-language stores in SEO, we're so sorry about that. As an SEO app, our codes are optimized for the translation app (like Weglot) to help you translate SEO elements in English you set up via our app (like meta tags, Alt tags, etc.) to other languages. In addition, our app has other features to support multi-language stores.
3/ Your Spanish pages are actually indexed successfully on Google already, but they are not in the top rankings and pages now. If you search the keyword only, it will be difficult to find your store immediately on the first pages of Google search. I would recommend you include your domain when searching to see your Spanish pages.
We did also send you a follow-up email about this for further information, please kindly check that in your email inbox. Our team is awaiting to hear from you soonest!