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These guys are criminals. The app was not working so I contacted support, gave them access to my store, and they immediately went and downloaded our customer list! After reporting to Shopify and an investigation, Shopify support confirmed that they did download my customer list. They ended up getting a fine, having to sign a contract saying that they had deleted all the information they downloaded and subsequently changed their name. Beware of this company - do not give them access to your store!
Thank you for your feedback. In all honesty this was our fault and we have since then taken measures together with Shopify since it happened a couple of months back to make sure this does not repeat itself.
What happened was your account manager was a new hire, really good with SEO but new within the Shopify dashboard and partnership area.
In the first place, he should not have requested access your entire store but only the apps, theme and settings area since that is all he need to troubleshoot, if there are any issues.
He did not know that and went ahead to request all those access. When finding his way around and he ended up clicked on your customer list, the good thing is the way our email system is structured he could not download the list since the email with the list did not get to him. The content of the email with the list was never downloaded we did prove this to Shopify.
We have been a Shopify partner for 6 years now, we have helped 10,000+ businesses with their SEO and this has never happened until a couple of weeks months back in your case.
We do respect every merchant we work and the Shopify ecosystem. What we have done going forwards is change our training for new hires on type of permission to ask for and how to go about doing that.
We are truly sorry for the trouble and we 100% guarantee that this type of issue will never happen again since we have implemented a solution to this issue. Also we have not changed our name and we are only constantly improving the app with new UI and better experience.
Super helpful! Glad to have purchased!
Loved it until they ignored a question I posted on Facebook fan page asking about why I see traffic or rather spam traffic in Michigan area once i complete optimization
They did not know how much that question meant to me and my business so I decide to divorce this ignoring team. Got it all till its gone! Bye Kudobuzz we now have www.DStvonline.Shopping - www.AfricansAttire.com - www.3DAnything.co.za and www.ministyles.com. Your could have multiplied your revenue 4 fold but Got it all till its gone!
Chris Tichar G
Great app!!! The team is great, amazing communication with the team. Is worth spending the money on this app. They give you the reports on what they work on your site. Thank you Eric.
I've used a few SEO apps for my website laptopmountain.com, but this one is really great and easy to use. I've started to make changed and have seen my score rise which is nice. I'll continue to use it and see how it changes my SEO rank.
Hello i have to leave an honest review of this app. Excellent with valuable information to help you make fixes yourself. Clear directions. Wonderful support. Being a newbie it was great help. Kudos to Eric and Kena.
This is a must have.
I just love the way this free app will diagnose any of my URL's as well as my site allowing me to make the necessary repair as I work to towards my ultimate goal of organic traffic. Thank you for creating a great app. I am using the free service so I cannot comment on the paid service at the moment but I am sure you will have a great experience if you are looking for someone else to attend to your SEO needs.
Such a useful app - providing a lot of structured data in easy to understand and comfortable manner. That makes very simple to see all issues on the entire website and make a check again after the correction. Highly recommended!
Not that helpful. Doesn't work as its promises and the free version is very limited.
SEO Doctor is easy to use and provides easy to follow reporting that was exactly the kind of information that we were seeking.