Overall rating Based on 533 reviews
This app was great until I wanted to downgrade to the free version and looks like you can't use the free features anymore if you previously bought the subscription unless you buy it again.
Don't use this app. Their service is the worst in the world. And this app is cheating. They said their advanced sitemap will help SEO, but actually messed up my SEO. That advanced sitemap makes google not able to crawl my website, and made my all products failed to validate. I wrote to them to ask how to delete their advanced sitemap, but they didn't respond. So, I go to their advanced sitemap to click on the red cross to delete, but they never told me in my shopify store redirect section still have their advanced sitemap redirect. So, I just deleted them. But suddenly, in my account, the image advanced sitemap showed up in sitemap section, I couldn't delete. I asked them, they no respond. So, I clicked on the update button, but their advanced sitemap auto turned on, that auto add advanced sitemap into my shopify store again. I requested them respond to me immediately to help me to fix. Even I called them, they didn't answer and still no response. So, I have to write this fact to tell the public. Don't get cheat by this app. That totally messed up my Shopify store SEO. And they don't care. Now I have to ask Shopify refund me.
We always aim to provide our customers with the best experience and support necessary to achieve their goals. In your situation, our customer service went above and beyond, even looked into your site’s coding to point out a theme bug for you or your theme developer to fix, which would solve your issue. But there is a limit to what we can do when it no longer involves to our app, and instead of following our advice you started to threaten us. Our team was patient with you despite you berating them, but we do not tolerate threats when we are trying to help you.
Please don't do what I did and download this horrible app. Tried optimizing my images to increase the site speed. It was at 3 seconds to begin with, then moved to 11 seconds. It also made all the images not work including gifs, we paid the $4.99 to optimize it. Please don't do what I did, the images look so bad.
Hi there, I'm sorry to hear about your photos. However, the good news is this is a very simple fix. This app has been thoroughly tested and does not reduce image quality when the originals are high quality and right settings are chosen. Our support staff have reached out to you with the simple setting changes which can fix this, but we are yet to hear back. Once you reach out to us we can restore your images for you too.
The Kind Headshop
THIS APP WILL HURT YOUR SEO THEN CUSTOMER SERVICE WILL BE A COMPLETE NIGHTMARE AND SEO DAMAGING CODE WILL BE LEFT BEHIND ON YOUR THEME. CON ARTIST NOT LEGIT APP CODERS
Hi, sorry you had an issue - we take all issues seriously - but our customer service reps explained to me that you berated them on multiple occasions. We asked you to share screenshots and other detailed information to understand the actual problem and offer the correct solution. However, whenever a merchant is aggressive with our team we have to distance ourselves. On installation, our app does NOT install any code or change your shop in any way. Our app is a suite of tools that allows our users to make single and bulk modifications to their shops. It is up to them to test the services and determine the correct actions. Although we offer some suggestions, it is ultimately up to the merchant to choose their path. Some features, such as product photos have full backups and can be restored anytime, but not all features can be restored. In most support cases, by kindly discussing with our technical team, merchants may figure out what may actually be working right or not. More often than not, we see merchants having some issue understanding some SEO concepts or the actual underlying problem - and very often it has nothing to do with this app. Feel free to uninstall the app anytime, with SEO Images you are never under any obligation or hidden contract. Best of luck
Black Lava Vape
Misleading about charges. This app IS NOT FREE! There is NO FREE PLAN AVAILABLE! There are other SEO optimizations that give a free trial but are clear on charges.
Hi, this app has a lot of free features including image optimization, image renaming, and alt texts editing. However, our one-click bulk processing features do require a one-time payment or membership plan. We make this very clear in all aspects of our app, including our listing, FAQ page, and refund policy. Like the merchants that use our software, we are a business that depends on sales to support our developers, marketers, and administrative staff and servers. I hope you consider removing this review as it negatively impacts our product without just cause. Best Regards
The app forced me to rate 5 stars while I was still trying figure out how it works. It caused problems on my website. The photos always disappeared even though I tried to fix them, at least twice, it took me a whole day or more. I contacted the support team. They was running something (that they said it will fix the problem). After their process finished, I checked my website, all the logos I added disappeared, and some photos still not showing up. I contacted the support team again. But after he knows that I'm using the free version, he said there's no support , he said "he has to go back to work" and "good luck with the rest", then he went away leaving me with my questions. That's so irresponsible and so rude , because the problem I'm facing now is caused by the process he was running on his end. Now even though I want to uninstall the app, I have to restore all of my photos, one by one.
Very poor service, I tried to talk to them in Chat
And they did not answer for a few days and then blocked me from talking to them in Chat.
Uninstalled the app to cancel the membership, then reinstalled it to use the free features. Message saying that that all prior members need to subscribe to the membership plan to access the features.
You liked the app enough to pay for it. And then you reinstall it because you REALLY want it. And then you give it a 1-star rating because we're an actual business too! Wow!
FACT REMAINS!!! THIS WAS NOT UNINSTALLED IN THE "MIDDLE" OF A BILLING CYCLE!!
THIS APP WAS INSTALLED BY US AND EVERYTHING WAS FINE AND WE WERE BILLED ACCORDINGLY EACH MONTH, BUT WHEN IT CAME TO UNINSTALLING THE APP ON THE 1ST OF FEBRUARY, THEY STILL TAKE YOUR MONEY AND REFUSE TO REFUND!! BILLING CYCLE RUNS FROM THE 22ND TO THE 21ST OF EACH MONTH (DO THE MATH!!) I WOULD NOT RECOMMEND "PAYING" FOR THIS APP BECAUSE WHEN IT COMES TO SUPPORT AND RESPONSE THEY ARE RUDE IN THE FIRST PLACE AND SECONDLY REFUSE TO REFUND!! JUST A WARNING TO FUTURE USERS!!
Hi, when you uninstall the app in the middle of a billing cycle you will receive a final bill for the last billing cycle. This is normal practice. When our customers approach us via Live Chat with civility and dignity, we can usually make some exceptions :)
This app has the absolute worse customer service. Do not use. After i used this app it destroyed my current theme. What happen was I ran the seo and after waiting for over two and a half days i realized that all my pictures in the product listings were missing. I contacted the support and they said its your theme not my app. I am not saying my theme does not have problems but since I installed it the products pics dissapeared thank god they had a revert button. The reversed it and ok all my product pics came back. There app was not compatible. They told me we are refunding your money and you can move on. But after that I realized anytime I try to change one letter in the title or description all my pics would dissapear again which did not happen prior to this app. Shopify reached out to ask them for help to check code. There answer was your theme not my app. None of this had happened prior to the installation of this app and owner or support of this app is being very irresponsible about it. Now my theme is completely destroyed shopify tried to revert it and could not. I am leaving this detailed review to warn you if you install this make sure you have a backup and dont expect this app support to be of much help they put all the blame on you they will not give support. They will say why don't you move on?