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Don't use this app. Their service is the worst in the world. And this app is cheating. They said their advanced sitemap will help SEO, but actually messed up my SEO. That advanced sitemap makes google not able to crawl my website, and made my all products failed to validate. I wrote to them to ask how to delete their advanced sitemap, but they didn't respond. So, I go to their advanced sitemap to click on the red cross to delete, but they never told me in my shopify store redirect section still have their advanced sitemap redirect. So, I just deleted them. But suddenly, in my account, the image advanced sitemap showed up in sitemap section, I couldn't delete. I asked them, they no respond. So, I clicked on the update button, but their advanced sitemap auto turned on, that auto add advanced sitemap into my shopify store again. I requested them respond to me immediately to help me to fix. Even I called them, they didn't answer and still no response. So, I have to write this fact to tell the public. Don't get cheat by this app. That totally messed up my Shopify store SEO. And they don't care. Now I have to ask Shopify refund me.
We always aim to provide our customers with the best experience and support necessary to achieve their goals. In your situation, our customer service went above and beyond, even looked into your site’s coding to point out a theme bug for you or your theme developer to fix, which would solve your issue. But there is a limit to what we can do when it no longer involves to our app, and instead of following our advice you started to threaten us. Our team was patient with you despite you berating them, but we do not tolerate threats when we are trying to help you.
This app was great until I wanted to downgrade to the free version and looks like you can't use the free features anymore if you previously bought the subscription unless you buy it again.
This app has just messed up my entire store. It looked pretty exciting when it scanned and made changes to my store but a few days later, any search on my website came up completely messed up. I am about to delete it. I pray it doesn't mess me up at this time when I have a lot of traffic
Hi, what's the issue exactly? Did you contact our support via live chat or email? It's usually the case that there's a simple explanation and solution to the problem. Please be sure to reach out to us whenever you have any serious issues.
App created duplicate images for each product image. Had to manually delete over 300 duplicate product images one by one as there isn't better option.
I wish I never installed this and payed for it money. Please skip this app.
Hi very sorry to hear this!.. This issue could have been resolved more quickly by contacting customer support using live chat. We always respond within 12-24 hours (often within minutes or a couple hours).
The worst app and support service ever. I raised a bug of this app to the support person. He refused to listen and investigate the problem. He didn't help me out with the bug. What he answered is that the bug that I found in the app is because of my computer and he proposed to refund me. I don't ask to be refunded but be helped out with my problem. My computer is running with windows 10, intel core i7 and touch screen, the latest of the latest configuration. If all the app providers do the same as people like him, we can never have high quality software with high quality services. I'm extremely disappointed.
Hi, sorry you had an issue, but resolving some issues with compatibility may require days or even weeks (since we have lots of other pressing issues). When users lack patience, usually our response is to explain that a fix is not currently possible and they should find a different app. We're only human... and at times we just don't have the resources available!
FACT REMAINS!!! THIS WAS NOT UNINSTALLED IN THE "MIDDLE" OF A BILLING CYCLE!!
THIS APP WAS INSTALLED BY US AND EVERYTHING WAS FINE AND WE WERE BILLED ACCORDINGLY EACH MONTH, BUT WHEN IT CAME TO UNINSTALLING THE APP ON THE 1ST OF FEBRUARY, THEY STILL TAKE YOUR MONEY AND REFUSE TO REFUND!! BILLING CYCLE RUNS FROM THE 22ND TO THE 21ST OF EACH MONTH (DO THE MATH!!) I WOULD NOT RECOMMEND "PAYING" FOR THIS APP BECAUSE WHEN IT COMES TO SUPPORT AND RESPONSE THEY ARE RUDE IN THE FIRST PLACE AND SECONDLY REFUSE TO REFUND!! JUST A WARNING TO FUTURE USERS!!
Hi, when you uninstall the app in the middle of a billing cycle you will receive a final bill for the last billing cycle. This is normal practice. When our customers approach us via Live Chat with civility and dignity, we can usually make some exceptions :)
blocking me from accessing the apps that the customer service center is handling is another stupid move that proves my point,
VERY VERY RUDE CUSTOMER SERVICE<
Rude Customer services call center, obviously, it was a mistake to download the app in the first place thinking it would help remove the watermarks.
Hi, I believe you signed up for a membership with a different app of ours after leaving a negative review on this app (along with some other apps of ours). Our customer support is instructed temporarily block any aggressive and rude users. In any case, I think there was some mistake here, because this app was not part of the original issue, and in the end you got the membership you wanted!
The compression on my photos made them smaller and random sizes. Not very happy about this, also their support says they get back in a few days?????
Hi we provide support within 24 hours. Usually, within a few hours maximum, depending on time zone differences. We have addressed this with you, and you had selected an incorrect resize setting. You should select our Square Fill setting that would make your photos all square and properly aligned. This is an easy fix, you just need to change the setting and press Update All. Can you please update this review? Thank you
Unable to contact developers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi, you can reach us via Live Chat in the app. We can take up to 1 business day to respond. We are closed over the weekends, unless it's for emergencies - we always scan our messages. Merchants must also be sure to ask a question in the live chat in order to get a full and proper response. Be sure to read the Instructions and FAQ sections in the app before requesting assistance. This does not warrant a 1-star review, since our app is of the highest quality. Thank you
THIS APP WILL HURT YOUR SEO THEN CUSTOMER SERVICE WILL BE A COMPLETE NIGHTMARE AND SEO DAMAGING CODE WILL BE LEFT BEHIND ON YOUR THEME. CON ARTIST NOT LEGIT APP CODERS
Hi, sorry you had an issue - we take all issues seriously - but our customer service reps explained to me that you berated them on multiple occasions. We asked you to share screenshots and other detailed information to understand the actual problem and offer the correct solution. However, whenever a merchant is aggressive with our team we have to distance ourselves. On installation, our app does NOT install any code or change your shop in any way. Our app is a suite of tools that allows our users to make single and bulk modifications to their shops. It is up to them to test the services and determine the correct actions. Although we offer some suggestions, it is ultimately up to the merchant to choose their path. Some features, such as product photos have full backups and can be restored anytime, but not all features can be restored. In most support cases, by kindly discussing with our technical team, merchants may figure out what may actually be working right or not. More often than not, we see merchants having some issue understanding some SEO concepts or the actual underlying problem - and very often it has nothing to do with this app. Feel free to uninstall the app anytime, with SEO Images you are never under any obligation or hidden contract. Best of luck