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FACT REMAINS!!! THIS WAS NOT UNINSTALLED IN THE "MIDDLE" OF A BILLING CYCLE!!
THIS APP WAS INSTALLED BY US AND EVERYTHING WAS FINE AND WE WERE BILLED ACCORDINGLY EACH MONTH, BUT WHEN IT CAME TO UNINSTALLING THE APP ON THE 1ST OF FEBRUARY, THEY STILL TAKE YOUR MONEY AND REFUSE TO REFUND!! BILLING CYCLE RUNS FROM THE 22ND TO THE 21ST OF EACH MONTH (DO THE MATH!!) I WOULD NOT RECOMMEND "PAYING" FOR ...
Hi, when you uninstall the app in the middle of a billing cycle you will receive a final bill for the last billing cycle. This is normal practice. When our customers approach ...
blocking me from accessing the apps that the customer service center is handling is another stupid move that proves my point,
VERY VERY RUDE CUSTOMER SERVICE<
Rude Customer services call center, obviously, it was a mistake to download the app in the first place thinking it would help remove the watermarks.
Hi, I believe you signed up for a membership with a different app of ours after leaving a negative review on this app (along with some other apps of ours). Our customer ...
The compression on my photos made them smaller and random sizes. Not very happy about this, also their support says they get back in a few days?????
Hi we provide support within 24 hours. Usually, within a few hours maximum, depending on time zone differences. We have addressed this with you, and you had selected an ...
Unable to contact developers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi, you can reach us via Live Chat in the app. We can take up to 1 business day to respond. We are closed over the weekends, unless it's for emergencies - we always scan our ...
THIS APP WILL HURT YOUR SEO THEN CUSTOMER SERVICE WILL BE A COMPLETE NIGHTMARE AND SEO DAMAGING CODE WILL BE LEFT BEHIND ON YOUR THEME. CON ARTIST NOT LEGIT APP CODERS
Hi, sorry you had an issue - we take all issues seriously - but our customer service reps explained to me that you berated them on multiple occasions. We asked you to share ...
This app has the absolute worse customer service. Do not use. After i used this app it destroyed my current theme. What happen was I ran the seo and after waiting for over two and a half days i realized that all my pictures in the product listings were missing. I contacted the support and they said its your theme not my app. I am not saying my theme does not have problems but since I installed it ...
Hi, I remember the situation, yes it was a theme issue. This app does not lose product photos, nor prevent product photos from appearing on a product page. The new theme had ...
ChatGPT
"New to this game, I noticed my store's score dropped from 75 to 40 since I started. Despite being a paid member, there are additional charges for AI, which I believe should be included in the plan. Currently, I'm unable to use the app due to an ongoing update. The interface is challenging, lacking simplified solutions, and requires some prior knowledge to navigate effectively. ...
Hi, your site has a 17MB video in the banner. This is causing the issue. It has nothing to do with SEO King. SEO King is designed to let users manage their own optimizations. ...
Worse customer service ever. No one responds to your messages and help you. I had in for one month and no one even bothered to respond to my messages.
Hi, we responded to you via email, however your "customercare@" email account is not functioning correctly. The email was never read. Shopify is a business platform and ...
Very poor service, I tried to talk to them in Chat
And they did not answer for a few days and then blocked me from talking to them in Chat.
I subscribed for the $7.99 per month plan. however i accidentally deleted the app. when i re-installed it back, my subscription was gone. I sent a request to their support to recover my subscription but i never received a reply.
Hi, we've messaged you several times about this sent to your gmail account. Please check your email account, or the in-app live chat history, and you'll see we've replied ...