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*UPDATE*****And these type of responses are why I’m happy I didn’t actually get to pay as I was about to. And fyi I was not using since 2018 and was actually about to look at purchasing, the one star was an accident, but I think I’ll leave it now. Pay attention customers, this is the company that wants your money. This is the way NOT to do customer service. If your app worked you’d have had a paying customer. Good luck there, stellar way to respond to a review. *
Hmm I just tried using again after an update and none of the free features work anymore. I understand they need to get paid for their work, but a heads up would have been great. I was never sure it was helping our site or not as I never saw any significant change in our traffic. But I did like the water marking and alt text. Back to doing it by hand again I guess.
Thank you for your review. The problem could have been solved by simply using the free watermark tool in the product photo editor section. The Admin options are now member-only features. I hope you have a nice day.
This was working great until they made an update that required that you give them a review to keep using the free version.
I cannot chat with anyone there is no live chat feature available. adding this app messed with my reviews code
Hi, sorry about that, the live chat is temporarily offline because of an issue with our service provider. Can you please email us the issue, jason at engageify dot com?
The support team decided to challenge me on SEO and I was able to evidence that the support person's understanding was wrong and incredibly irritating to be so patronising when it wasn't even the reason why I was asking for support. So now, for everyone reading this - SEO King - if I delete your app do you delete everything done and optimised or is it left as is, but with us unable to change via your app. I want to remove your app, but I am worried that we are a slave to it. Does your app make a mess of people's site when removed?
Hi, we're always sad to see a long time member leave. Our app is always being updated with the latest SEO features, so you're welcome back anytime you want to use the most advanced SEO app on the Shopify. Our app does NOT make a mess when removed, but you should turn off the JSONLD and 404 Errors options before removing.
Don't use this app. Their service is the worst in the world. And this app is cheating. They said their advanced sitemap will help SEO, but actually messed up my SEO. That advanced sitemap makes google not able to crawl my website, and made my all products failed to validate. I wrote to them to ask how to delete their advanced sitemap, but they didn't respond. So, I go to their advanced sitemap to click on the red cross to delete, but they never told me in my shopify store redirect section still have their advanced sitemap redirect. So, I just deleted them. But suddenly, in my account, the image advanced sitemap showed up in sitemap section, I couldn't delete. I asked them, they no respond. So, I clicked on the update button, but their advanced sitemap auto turned on, that auto add advanced sitemap into my shopify store again. I requested them respond to me immediately to help me to fix. Even I called them, they didn't answer and still no response. So, I have to write this fact to tell the public. Don't get cheat by this app. That totally messed up my Shopify store SEO. And they don't care. Now I have to ask Shopify refund me.
We always aim to provide our customers with the best experience and support necessary to achieve their goals. In your situation, our customer service went above and beyond, even looked into your site’s coding to point out a theme bug for you or your theme developer to fix, which would solve your issue. But there is a limit to what we can do when it no longer involves to our app, and instead of following our advice you started to threaten us. Our team was patient with you despite you berating them, but we do not tolerate threats when we are trying to help you.
This app was great until I wanted to downgrade to the free version and looks like you can't use the free features anymore if you previously bought the subscription unless you buy it again.
This app has just messed up my entire store. It looked pretty exciting when it scanned and made changes to my store but a few days later, any search on my website came up completely messed up. I am about to delete it. I pray it doesn't mess me up at this time when I have a lot of traffic
Hi, what's the issue exactly? Did you contact our support via live chat or email? It's usually the case that there's a simple explanation and solution to the problem. Please be sure to reach out to us whenever you have any serious issues.
O produto não funciona corretamente funcionalidades simples, como o avaliações de o produtos, além disso o suporte não responde as demandas e me parece ser apenas um boot com respostas automaticas. Estou cancelando o aplicativo.
Obrigado pela sua avaliação. Agora temos a versão 3 do SEO King, que certamente atende às suas preocupações. Embora nosso aplicativo não gerencie avaliações, nossa ferramenta JSON-LD é uma das ferramentas mais avançadas disponíveis. SEO King oferece mais de 30 recursos separados incluídos em um único aplicativo (tudo em um). Sempre que houver algum problema em qualquer uma de nossas ferramentas, nossa equipe de suporte emitirá uma correção alguns dias após ser notificada.
App created duplicate images for each product image. Had to manually delete over 300 duplicate product images one by one as there isn't better option.
I wish I never installed this and payed for it money. Please skip this app.
Hi very sorry to hear this!.. This issue could have been resolved more quickly by contacting customer support using live chat. We always respond within 12-24 hours (often within minutes or a couple hours).
The worst app and support service ever. I raised a bug of this app to the support person. He refused to listen and investigate the problem. He didn't help me out with the bug. What he answered is that the bug that I found in the app is because of my computer and he proposed to refund me. I don't ask to be refunded but be helped out with my problem. My computer is running with windows 10, intel core i7 and touch screen, the latest of the latest configuration. If all the app providers do the same as people like him, we can never have high quality software with high quality services. I'm extremely disappointed.
Hi, sorry you had an issue, but resolving some issues with compatibility may require days or even weeks (since we have lots of other pressing issues). When users lack patience, usually our response is to explain that a fix is not currently possible and they should find a different app. We're only human... and at times we just don't have the resources available!