Black Lava Vape
Misleading about charges. This app IS NOT FREE! There is NO FREE PLAN AVAILABLE! There are other SEO optimizations that give a free trial but are clear on charges.
Hi, this app has a lot of free features including image optimization, image renaming, and alt texts editing. However, our one-click bulk processing features do require a one-time payment or membership plan. We make this very clear in all aspects of our app, including our listing, FAQ page, and refund policy. Like the merchants that use our software, we are a business that depends on sales to support our developers, marketers, and administrative staff and servers. I hope you consider removing this review as it negatively impacts our product without just cause. Best Regards
The app forced me to rate 5 stars while I was still trying figure out how it works. It caused problems on my website. The photos always disappeared even though I tried to fix them, at least twice, it took me a whole day or more. I contacted the support team. They was running something (that they said it will fix the problem). After their process finished, I checked my website, all the logos I added disappeared, and some photos still not showing up. I contacted the support team again. But after he knows that I'm using the free version, he said there's no support , he said "he has to go back to work" and "good luck with the rest", then he went away leaving me with my questions. That's so irresponsible and so rude , because the problem I'm facing now is caused by the process he was running on his end. Now even though I want to uninstall the app, I have to restore all of my photos, one by one.
Very poor service, I tried to talk to them in Chat
And they did not answer for a few days and then blocked me from talking to them in Chat.
Uninstalled the app to cancel the membership, then reinstalled it to use the free features. Message saying that that all prior members need to subscribe to the membership plan to access the features.
You liked the app enough to pay for it. And then you reinstall it because you REALLY want it. And then you give it a 1-star rating because we're an actual business too! Wow!
FACT REMAINS!!! THIS WAS NOT UNINSTALLED IN THE "MIDDLE" OF A BILLING CYCLE!!
THIS APP WAS INSTALLED BY US AND EVERYTHING WAS FINE AND WE WERE BILLED ACCORDINGLY EACH MONTH, BUT WHEN IT CAME TO UNINSTALLING THE APP ON THE 1ST OF FEBRUARY, THEY STILL TAKE YOUR MONEY AND REFUSE TO REFUND!! BILLING CYCLE RUNS FROM THE 22ND TO THE 21ST OF EACH MONTH (DO THE MATH!!) I WOULD NOT RECOMMEND "PAYING" FOR THIS APP BECAUSE WHEN IT COMES TO SUPPORT AND RESPONSE THEY ARE RUDE IN THE FIRST PLACE AND SECONDLY REFUSE TO REFUND!! JUST A WARNING TO FUTURE USERS!!
Hi, when you uninstall the app in the middle of a billing cycle you will receive a final bill for the last billing cycle. This is normal practice. When our customers approach us via Live Chat with civility and dignity, we can usually make some exceptions :)
This app has the absolute worse customer service. Do not use. After i used this app it destroyed my current theme. What happen was I ran the seo and after waiting for over two and a half days i realized that all my pictures in the product listings were missing. I contacted the support and they said its your theme not my app. I am not saying my theme does not have problems but since I installed it the products pics dissapeared thank god they had a revert button. The reversed it and ok all my product pics came back. There app was not compatible. They told me we are refunding your money and you can move on. But after that I realized anytime I try to change one letter in the title or description all my pics would dissapear again which did not happen prior to this app. Shopify reached out to ask them for help to check code. There answer was your theme not my app. None of this had happened prior to the installation of this app and owner or support of this app is being very irresponsible about it. Now my theme is completely destroyed shopify tried to revert it and could not. I am leaving this detailed review to warn you if you install this make sure you have a backup and dont expect this app support to be of much help they put all the blame on you they will not give support. They will say why don't you move on?
An App is either free or it is not. I'm fed up of installing apps that charge to function and are only free to install. Do you app developers think we shop owners have nothing more important to do with our time than playing "install and delete"???
Hi, sorry you found it confusing. We offer unlimited free usage for single product updates. However bulk product updates require a small payment (single or monthly fee). I think all quality apps will require some payment for usage... and I know that we're always re-investing in making our apps better for merchants!
Very rude customer service. I asked the owner Julian Palei why I hadn't received what I paid for and he sent me the following message - "Hi I’ll just refund your payment. I don’t think you understand how this app works"
Says it is free when nothing about the app is free.
If you go on his website it says - "Build Relationships, Engage People"...couldn't be further from the truth.
Hi, sorry you had this issue with support. There are some situations where restoring all the photos and offering a full refund is the easiest solution! We always try to find the right balance... and it's not always obvious!
les abia puesto una buena opinion pero me acabo de sacar la app y ya no me deja entrar y ya pague :C o y el de soprte no me a resuelto ni la primera pregunta que por que no habla español:C cero estrellas:C
App created duplicate images for each product image. Had to manually delete over 300 duplicate product images one by one as there isn't better option.
I wish I never installed this and payed for it money. Please skip this app.
Hi very sorry to hear this!.. This issue could have been resolved more quickly by contacting customer support using live chat. We always respond within 12-24 hours (often within minutes or a couple hours).