SEOAnt ‑ AI SEO Optimizer
Lever op til Shopifys højeste kvalitetsstandarder for hastighed, brugervenlighed og værdi for shopejere
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This app is terrible. Initially, I thought it was a helpful app, so I subscripted to this app and start the monthly payment. But just on the third day, the app caused a devastating problem in my shop, and I need to spend days to fixed the problems one by one. The robot automatically replaced all my product's meta and title. what's more, they are unable to fix this problem caused by their app, and they just can feel so sorry...In addition, to avoid more risks that might be caused by this app, I have deleted it and asked them for a refund. they refused.
Hello there，
We sincerely apologize for the issues you've experienced with our app and the impact it has had on your shop. We completely understand your frustration and regret any inconvenience this has caused you.
Please know that we are here to assist you, and we are more than willing to help you with your refund request. Your satisfaction is important to us, and we want to ensure that we address your concerns as quickly as possible.
Kindly reach out to our customer support team so we can assist you further. Thank you for your understanding, and we appreciate your feedback.
Warm regards,
SEOAnt Support Team of Channelwill
The Website did help with Seo, BUT Tanked my speed without touching anything, i went from a 67 to a 13 in days, Highly not recommended, on top of that, There whole "chat" Support is just Ai,Bots! Not helpful a waste of money, Don't let the paid Reviews fool you. Stay Away!
Hi Alexander,
Good day! I hope you are doing well. We received your feedback about your experience in the app and the support we would like to thank you for taking the time to provide feedback our services. For the speed issue there are several factors that could cause a sudden drop in website speed, including changes to website code or plugins, server issues, large image or video files, excessive use of CSS or JavaScript, and high traffic volume.
And regarding to our "chat" support, we apologize if you feel the support is an AI bots please know that we have customer support agent and we are not using Ai Bots rest assured. Please know that we are constantly working to improve our support and appreciate your feedback in helping us identify areas for improvement.
We take all feedback seriously and will use your comments to improve our services for future customers. We hope that you will consider giving us another chance to provide the level of service you deserve. Please don't hesitate to reach out to us again. Thank you and have a nice day!
Sincerely,
SEOANT TEAM
I have them wrote 2x Message via Shopify Rezensions. I had less than 3 Days this app installed and they charged me 2x times! I dont get any answer. They only take money! GIVE ME A REFUND!
Hello there,
First of all we sincerely apologize for what happened on your side. After thoroughly investigating the matter, we identified that these two charges were not processed through our APP. Instead, they were handled directly by Shopify, the platform we integrate with. For further clarification, I would like to explain the process in more detail to help you understand the situation. Our APP utilizes the Shopify API to manage charges, and this ensures a seamless experience for our users. However, in cases where charges are related to the merchant's subscription, we do not directly receive those charges and as a result, we were unable to identify and rectify the issue promptly. However, we highly suggest that you reach out to Shopify for a charge reversal request.
Once again, we sincerely apologize for any inconvenience this may have caused, and we appreciate your understanding in this matter. We strive to provide the best possible service to our merchants, and we take your concerns seriously.
Should you have any further questions or concerns, please do not hesitate to reach out to our support team anytime, and we will be more than happy to assist you. Thank you!
All the Best,
Gill | Customer Support
It doesn't do anything like it has shown on video. it just optimize , that's it and you have to do everything by yourself. They wasted my 2-3 hours and at the end they asked me to buy something to improve the page speeder. And I asked several times how your app helps in improving website to rank high on google search they didn't have answer for that. I already had my few products which were on 1st page of google search but after optimizing that thing also gone. So i don't recommend this app at all. App is not at all helpful, not even the customer service.
Dear friend,
We are really sorry for the bad experience you had, we will take take full responsibility of it. There are some misunderstanding between us. And could you give us a chance to serve for you again?
Have a great day and wish you a prosperous store!!
UPDATE:
Looks like when the SEOAnt team manually removed their the code from my store, they also ripped out a load of the HEAD scripts, including all tracking for META Pixel. I've just now found this out and this explains why META ads have dropped in performance by 300% this past 4 days - Pixel was receiving no data! Bottom line - the cowboys at SEOAnt cost me circa $3000 in lost profits when they removed our tracking scripts. YOU HAVE BEEN WARNED!
Original Review:
The single worst app experience I have had in 3 years of running Shopify stores.
1.They present you with a site speed score (in glowing red -'warning, your site is the slowest we've seen etc etc), then push you to hire their premium site speed services.
Thing is, my site gets an A rating on GT Metrix. It is not a slow site. It does not need $100s spent speeding it up.
2. They charged me $59.99 within 10 minutes of installing, despite a 7 day trial period. I had to chase them to get a refund via Shopify chat and at time of writing, no refund received.
3. On uninstalling, it left some code in the store which left an ugly error on the homepage on the customer-facing front end. Looks awful and at time of writing review, they still haven't been able to remove it.
Awful experience!
Hi Pixie
We feel quite sorry for the inconvenience and experience you had in our APP. Developer Team have worked on what you said and optimized your mentioned parts the instantly we received your feedback here. For the overcharged package fee, after inspection, it was found that the payment did not reach to our side and our Customer Service Team has been guided you to contact Shopify Support to cancel your subscription. Moreover, we already helped you remove the left codes in our APP properly.
We value merchant side feedbacks and reviews very much and do our best to optimize our service and APP features as much as possible. Thanks for your feedbacks to make our APP optimized in a better way.
Best Regards
SEOAnt Customer Service Team
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Hi there,
We apologize for the negative experience you had with our service. We would like to reach out to you and understand what went wrong and wonder what happened on your side. If you could let us know how we can assist you and provide any necessary help through our app, we would greatly appreciate it. Our aim is to improve our collaboration and relationship with you. Thank you and have a great day.
Best regards,
SEOAnt Customer Service Team.
After removing app (testing) it left behind a bunch of code affecting my page loading times. Had to manually remove it.
Hello John,
We do apologize for the inconvenience we have caused you. But I want to tell you that after you uninstall most apps, there will be some code left on your web page. We are also very willing to help you delete the code left by our app. I hope you can understand, we really want to help you , to help your business thrive. Sincere apology from Giraffly team!
Best regards
Giraffly team
Signed up for free trial, they immediately tried to bill me $50 so i cancelled and unistalled the app. They continue to try and charge me through shopify which i absolutely will not pay. Now i am going to lose my shopify account as shopify wont get invloved and there is no way to interact with SEOAnt, email has been sent but no reply.
Hello there，good day！
We are truly sorry for the inconvenience and distress this situation has caused. We fully understand how important it is to have a seamless experience, and we deeply regret any frustration you’ve encountered.
Please rest assured that we are committed to resolving this matter for you. We would be more than happy to assist you with the refund process and ensure that everything is handled promptly. Kindly reach out to our customer support team, and we will address your concerns immediately.
Your satisfaction is of utmost importance to us, and we are here to help in any way we can. Thank you for your patience and understanding.
Warm regards,
SEOAnt Support Team of Channelwill
The free plan does nothing. I have no problem with paid options, but I have a problem with devs trying to manipulate me and losing my time.
Hi Radiating Store,
We have received your feedback and upon checking it appears that we haven’t had a communication with you yet before.
With this being said, could you please confirm if the feedback left was a mistake or was intended for another store?
If not, please let us know any issue or concerns that you have and we’ll be very glad to assist you!
Looking forward to hear from you.
Best Regards
SEOAnt Customer Service Team