SEOAnt ‑ AI SEO Optimizer
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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So far so good, support is great!
Hi there,
That sounds great! I'm glad to hear that the app has been helpful for your business and that you've had a positive experience with our customer service.
If you need further support, please feel free to contact us. Thank you!
All the Best,
SEOAnt Support Team of Channelwill
GIL! What a godsend! Amazing service - they actually help guide your code and implement things on your behalf. WHY THEY ARE ONLY $59.99 MONTH is my biggest question? These guys should charge five times! AMAZING APP! Keep up the good work team over there at SEOANT!
Hi There,
That's fantastic to hear! We're thrilled that Gil was able to provide amazing service and guide your code to implement things on your behalf. We appreciate your kind words and support for our app. We strive to provide the best value for our users and keep our pricing affordable. Thank you for your positive feedback and let us know if you need any further assistance.
Regards,
SEOANT- Team
good explanation
Thank you. We are really grateful to feel that we served you well.
If you have further questions or concerns, please feel free contact us any time!! ...
claimed they were giving me a discount and charged me full price I cancel the app and they still charged me they claim they refunded me but still haven't located the money I found on shopify they say partially refunded but no credit on shopify nothing in my bank from them they just took my monies and im filing a claim with my bank
Good Day😊
I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below.
We would like to address each of your concerns thoroughly for your reference:
1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions.
2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email.
3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section.
We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction.
Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us.
Your feedback is highly appreciated!
Best Regards,
SEOAnt Support Team of Channelwill
very helpfull
Thank you. We are really grateful to feel that we served you well.
If you have further questions or concerns, please feel free contact us any time!! ...
Best support service from Nicky. I stucked somewhere in application and she solved within minutes. Thanks Nikcy
Hi There,
Thank you for your positive feedback! We're glad to hear that Nicky was able to provide you with excellent support and solve your issue quickly. We'll be sure to pass along your kind words to her. If you need any further assistance, please don't hesitate to reach out to us again.
All the Best,
SEOAnt Support Team of Channelwill
TOP
Thank you. We are really grateful to feel that we served you well.
If you have further questions or concerns, please feel free contact us any time!! ...
Very easy use for beginners and have high-quality services
Hi There,
Thank you for your positive feedback! We're glad to hear that our services are high-quality and easy to use for beginners. If you have any suggestions or feedback for us, please don't hesitate to let us know.\
All the Best,
SEOAnt Support Team of Channelwill
They did an optimization that was great.
Thank you for your positive feedback! We are delighted to hear that you love the image optimization. Your satisfaction is our top priority, and we will continue to provide you with the best possible customization options to meet your needs. Thank you for your support!
A prompt response
Hi,
Thank you for your positive feedback! We're thrilled to hear that our app has been helpful for your website and we hope to continue providing excellent customer support. If you need further support, please feel free to contact us. Thank you!
All the Best,
SEOAnt Support Team of Channelwill