Calificación general
4,8
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
Fecha de modificación: 14 de mayo de 2023

Dear shopify users,
I am not going to be judgemental but I am going to tell you my experience with SEOAnt
I have an issue with my shopify admin which keeps reloading constantly and not being able to customize it.
I asked an expert who was able to determne the issue and said it is SEOAnt app keep throwing errors
So I contacted them to solve this issue and no luck so far to the point they stopped answering me on their chat and when they answer they ask me to e patient
finallyI decided to uninstall the app
I do not understand howcome an external expert is able to fix it and their experts are not
Anyway, finally I unistalled the app and every thing now working well
another issue they always report to me that there are 2744 broken links
I redirced these broken links hundreds of time and they keep sending me the same report
I checked my site by using another app and no broken links !!
Why is that? No answer !

I had issues with them before but I will not bother you with all now
I am happy that my admin is working fine now and I will not reinstal this app any more

in essence, I am fully unsatisfied with them and their support to answer my question and solve my issues promptly ( I do not think they know how to fix bugs in their app)

BROOCHITON
Canadá
8 meses usando la aplicación
SEOAnt respondió 30 de octubre de 2022

Hello there, thank you so much for your review! :)

We are very glad to know that you're satisfied with our services :) Please do not hesitate to reach out anytime if you have any concerns in the future :)

All the best,
Giraffly Team

3 de julio de 2022

When I optimised images, it corrupted many of them with strange artifacts/defects that looked like weird photoshopping. Support was good explaining how to restore, but that experience immediately broke my trust in the app.

Cremation Urns
Australia
3 meses usando la aplicación
SEOAnt respondió 28 de julio de 2022

Thank you very much for taking your time to leave a review for us, and we really really appreciate this. Thank you soooo much.

And I was wondering if you have any suggestions or feedback for us to make an improvement. We are always committed to providing the best service to our customers.


24 de enero de 2020

"Whoops, looks like something went wrong" This the only answer that I have when I click on your application. Ok it's new year in China but it's like this since 2 days ! Will you wait February for checking your Server ????
By the way your application is great, I will review my note if you fix the problem rapidly.

OkO-OkO™
Estados Unidos
2 meses usando la aplicación
SEOAnt respondió 27 de enero de 2020

Hi, we are so sorry for the late response because we are in the middle of Chinese New Year Holiday. Thanks for your feedback and our tech people are working on this issue now and we will let you know ASAP once we fixed it. Sorry for your inconvenience again.

2020.01.28 update
Hi there, we have fixed our server and now the App is working properly. Feel free to check out the App at any time and if you have further questions, don't hesitate to contact us. Sorry for the inconvenience again.

22 de enero de 2023

Nicht vertrauenswürdig. Sehr chaotisch in der freien Version. Dann wird dir der Google Speed so niedrig angezeigt, damit man mehr Geld bezahlt. Passt nicht zu den Google Speed Daten die man im Netz bekommt. Abzocke?! Ich warne auf jeden fall vor diesem Geschäftsgebaren und werde kein Geld für die Pro Version bezahlen.

Echtheitscheck
Alemania
Alrededor de 2 meses usando la aplicación
Fecha de modificación: 10 de enero de 2023

Customer service is playing a word game with us. Feel like an ignorant. Using words adversely. They are giving us some kind of discount and they say we did not mean that. Never see like before

Comfy Master
Turquía
4 días usando la aplicación
3 de noviembre de 2022

This app is terrible. Initially, I thought it was a helpful app, so I subscripted to this app and start the monthly payment. But just on the third day, the app caused a devastating problem in my shop, and I need to spend days to fixed the problems one by one. The robot automatically replaced all my product's meta and title. what's more, they are unable to fix this problem caused by their app, and they just can feel so sorry...In addition, to avoid more risks that might be caused by this app, I have deleted it and asked them for a refund. they refused.

BlueSkyHomeUK
Reino Unido
4 días usando la aplicación
18 de abril de 2022

It doesn't do anything like it has shown on video. it just optimize , that's it and you have to do everything by yourself. They wasted my 2-3 hours and at the end they asked me to buy something to improve the page speeder. And I asked several times how your app helps in improving website to rank high on google search they didn't have answer for that. I already had my few products which were on 1st page of google search but after optimizing that thing also gone. So i don't recommend this app at all. App is not at all helpful, not even the customer service.

DollaLemon
India
Alrededor de 16 horas usando la aplicación
SEOAnt respondió 18 de abril de 2022

Dear friend,
We are really sorry for the bad experience you had, we will take take full responsibility of it. There are some misunderstanding between us. And could you give us a chance to serve for you again?
Have a great day and wish you a prosperous store!!

5 de julio de 2023

dsasadsadasddfdfdsfadsf fndsabkjgsnbjkbgjfdbnajkgbkgjbskjfbkbgfajkgbgkbsfhgbskhbkdhsbahgkbhsgajkhbhbgshabhgsd

Bougie
Egipto
27 minutos usando la aplicación
SEOAnt respondió 10 de julio de 2023

Hi there,

We apologize for the negative experience you had with our service. We would like to reach out to you and understand what went wrong and wonder what happened on your side. If you could let us know how we can assist you and provide any necessary help through our app, we would greatly appreciate it. Our aim is to improve our collaboration and relationship with you. Thank you and have a great day.

Best regards,
SEOAnt Customer Service Team.

Fecha de modificación: 24 de marzo de 2023

UPDATE:
Looks like when the SEOAnt team manually removed their the code from my store, they also ripped out a load of the HEAD scripts, including all tracking for META Pixel. I've just now found this out and this explains why META ads have dropped in performance by 300% this past 4 days - Pixel was receiving no data! Bottom line - the cowboys at SEOAnt cost me circa $3000 in lost profits when they removed our tracking scripts. YOU HAVE BEEN WARNED!

Original Review:
The single worst app experience I have had in 3 years of running Shopify stores.
1.They present you with a site speed score (in glowing red -'warning, your site is the slowest we've seen etc etc), then push you to hire their premium site speed services.
Thing is, my site gets an A rating on GT Metrix. It is not a slow site. It does not need $100s spent speeding it up.

2. They charged me $59.99 within 10 minutes of installing, despite a 7 day trial period. I had to chase them to get a refund via Shopify chat and at time of writing, no refund received.

3. On uninstalling, it left some code in the store which left an ugly error on the homepage on the customer-facing front end. Looks awful and at time of writing review, they still haven't been able to remove it.

Awful experience!

Pixie Wing
Nueva Zelanda
Alrededor de 4 horas usando la aplicación
SEOAnt respondió 23 de marzo de 2023

Hi Pixie

We feel quite sorry for the inconvenience and experience you had in our APP. Developer Team have worked on what you said and optimized your mentioned parts the instantly we received your feedback here. For the overcharged package fee, after inspection, it was found that the payment did not reach to our side and our Customer Service Team has been guided you to contact Shopify Support to cancel your subscription. Moreover, we already helped you remove the left codes in our APP properly.

We value merchant side feedbacks and reviews very much and do our best to optimize our service and APP features as much as possible. Thanks for your feedbacks to make our APP optimized in a better way.

Best Regards
SEOAnt Customer Service Team

27 de enero de 2022

After removing app (testing) it left behind a bunch of code affecting my page loading times. Had to manually remove it.

Laser Minting
Canadá
14 minutos usando la aplicación
SEOAnt respondió 27 de enero de 2022

Hello John,
We do apologize for the inconvenience we have caused you. But I want to tell you that after you uninstall most apps, there will be some code left on your web page. We are also very willing to help you delete the code left by our app. I hope you can understand, we really want to help you , to help your business thrive. Sincere apology from Giraffly team!
Best regards
Giraffly team