SEOAnt ‑ AI SEO Optimizer
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Dear shopify users,
I am not going to be judgemental but I am going to tell you my experience with SEOAnt
I have an issue with my shopify admin which keeps reloading constantly and not being able to customize it.
I asked an expert who was able to determne the issue and said it is SEOAnt app keep throwing errors
So I contacted them to solve this issue and no luck so far to the point they stopped answering me on their chat and when they answer they ask me to e patient
finallyI decided to uninstall the app
I do not understand howcome an external expert is able to fix it and their experts are not
Anyway, finally I unistalled the app and every thing now working well
another issue they always report to me that there are 2744 broken links
I redirced these broken links hundreds of time and they keep sending me the same report
I checked my site by using another app and no broken links !!
Why is that? No answer !
I had issues with them before but I will not bother you with all now
I am happy that my admin is working fine now and I will not reinstal this app any more
in essence, I am fully unsatisfied with them and their support to answer my question and solve my issues promptly ( I do not think they know how to fix bugs in their app)
Hello there, thank you so much for your review! :)
We are very glad to know that you're satisfied with our services :) Please do not hesitate to reach out anytime if you have any concerns in the future :)
All the best,
Giraffly Team
When I optimised images, it corrupted many of them with strange artifacts/defects that looked like weird photoshopping. Support was good explaining how to restore, but that experience immediately broke my trust in the app.
Subsequently, after removing, I have found it has left behind schema code that is affecting my store's schema.
Thank you very much for taking your time to leave a review for us, and we really really appreciate this. Thank you soooo much.
And I was wondering if you have any suggestions or feedback for us to make an improvement. We are always committed to providing the best service to our customers.
"Whoops, looks like something went wrong" This the only answer that I have when I click on your application. Ok it's new year in China but it's like this since 2 days ! Will you wait February for checking your Server ????
By the way your application is great, I will review my note if you fix the problem rapidly.
Hi, we are so sorry for the late response because we are in the middle of Chinese New Year Holiday. Thanks for your feedback and our tech people are working on this issue now and we will let you know ASAP once we fixed it. Sorry for your inconvenience again.
2020.01.28 update
Hi there, we have fixed our server and now the App is working properly. Feel free to check out the App at any time and if you have further questions, don't hesitate to contact us. Sorry for the inconvenience again.
Nicht vertrauenswürdig. Sehr chaotisch in der freien Version. Dann wird dir der Google Speed so niedrig angezeigt, damit man mehr Geld bezahlt. Passt nicht zu den Google Speed Daten die man im Netz bekommt. Abzocke?! Ich warne auf jeden fall vor diesem Geschäftsgebaren und werde kein Geld für die Pro Version bezahlen.
Hallo, guten Tag!
Es tut uns wirklich leid, dass Sie auf diese Schwierigkeiten gestoßen sind, und wir schätzen Ihr Feedback sehr. Bitte seien Sie sich bewusst, dass es Ihre Entscheidung ist, ob Sie unseren Plan abonnieren, und wir verstehen und respektieren Ihre Entscheidung vollkommen.
Unsere App benötigt einige Zeit, um mit den Daten von Google synchronisiert zu werden, und die Website-Geschwindigkeit kann von einer Reihe verschiedener Faktoren beeinflusst werden. Wir verstehen vollkommen, wie frustrierend dies sein kann, und würden uns freuen, Ihnen weiterhelfen zu können. Sollten Sie Hilfe benötigen oder Fragen haben, zögern Sie bitte nicht, sich an unser Kundensupportteam zu wenden – wir sind hier, um Ihnen zu helfen und alle Probleme so schnell wie möglich zu lösen.
Vielen Dank für Ihr Verständnis, und wir wissen Ihre Geduld wirklich zu schätzen.
Mit freundlichen Grüßen,
SEOAnt-Supportteam von Channelwill
So many issues. Notice how many reviews are about the quality of support? Sure, the support folks are nice. The amount of reviews citing the need to contact support should give you pause because: the app does not work. I have tried this app 3 times now and each time I end up uninstalling it soon thereafter because some major paid features simply don't work. And support can't or won't fix it. They will talk to you about it but then that's it. They won't provide forward-looking instructions or a timeline they can abide (always 12-24 hours for resolution, then they push it another day, and another day.) They always need access to the store, which concerns me when they are not truly able to fix the issues. Why do they need so many permissions to the store? That's very suspicious.
Bulk editing does not work. And that is a paid feature. So if you have tons of content you want to edit in bulk, this app won't do it. Other UX features: if you need to edit H1 headers, doing so won't trigger the save function. You'll have to edit the H1, then add a space, and THEN the save button will appear. It's all just very sloppy.
Hello there，good day！
We sincerely apologize for the difficulties you’ve experienced, and we completely understand your frustration. Our support and technical teams are dedicated to resolving your concerns, and we deeply regret that you felt let down by the process.
The reason we request access to your store is because some issues may require edits to the theme code, and we only seek the necessary permissions for this specific part. Please rest assured, we will always confirm any changes with you before proceeding.
We have also recently optimized the bulk editing feature to improve its performance. If you require any further assistance, please don’t hesitate to contact our support team—we are here to help and will do everything we can to ensure a smooth experience for you.
Thank you for your understanding, and we appreciate your feedback.
Warm regards,
SEOAnt Support Team of Channelwill
I am a company that works with 100+ brands in Turkey. I have been using a different application for a long time. I used SEOAnt to try it out, but I removed it before the trial period expired for 3 days, but despite this, $59 was debited from my account without any warning or notification. I request a refund and a refund regarding this matter.
Good Day！
We sincerely apologize for the inconvenience and any confusion caused regarding the charges. It appears that the subscription fee was applied because the cancellation occurred after the trial period had expired.
However, we completely understand your situation and are more than happy to assist you with the refund process. Please reach out to our customer support team, and we will promptly handle your refund request.
Your satisfaction is very important to us, and we are committed to resolving this matter swiftly.
Thank you for your understanding and patience.
Warm regards,
SEOAnt Support Team of Channelwill
Customer service is playing a word game with us. Feel like an ignorant. Using words adversely. They are giving us some kind of discount and they say we did not mean that. Never see like before
Hello there，good day！
We sincerely apologize for any confusion and frustration you’ve experienced. We completely understand how important clear communication is, and we are truly sorry if our messages have not met your expectations.
As a gesture of appreciation for our new users, we are pleased to offer a 30% discount. We invite you to take advantage of this discount at your convenience, and please feel free to reach out if you have any questions or need assistance in redeeming it.
Thank you for your understanding, and we appreciate your feedback.
Warm regards,
SEOAnt Support Team of Channelwill
This app is terrible. Initially, I thought it was a helpful app, so I subscripted to this app and start the monthly payment. But just on the third day, the app caused a devastating problem in my shop, and I need to spend days to fixed the problems one by one. The robot automatically replaced all my product's meta and title. what's more, they are unable to fix this problem caused by their app, and they just can feel so sorry...In addition, to avoid more risks that might be caused by this app, I have deleted it and asked them for a refund. they refused.
Hello there，
We sincerely apologize for the issues you've experienced with our app and the impact it has had on your shop. We completely understand your frustration and regret any inconvenience this has caused you.
Please know that we are here to assist you, and we are more than willing to help you with your refund request. Your satisfaction is important to us, and we want to ensure that we address your concerns as quickly as possible.
Kindly reach out to our customer support team so we can assist you further. Thank you for your understanding, and we appreciate your feedback.
Warm regards,
SEOAnt Support Team of Channelwill
The Website did help with Seo, BUT Tanked my speed without touching anything, i went from a 67 to a 13 in days, Highly not recommended, on top of that, There whole "chat" Support is just Ai,Bots! Not helpful a waste of money, Don't let the paid Reviews fool you. Stay Away!
Hi Alexander,
Good day! I hope you are doing well. We received your feedback about your experience in the app and the support we would like to thank you for taking the time to provide feedback our services. For the speed issue there are several factors that could cause a sudden drop in website speed, including changes to website code or plugins, server issues, large image or video files, excessive use of CSS or JavaScript, and high traffic volume.
And regarding to our "chat" support, we apologize if you feel the support is an AI bots please know that we have customer support agent and we are not using Ai Bots rest assured. Please know that we are constantly working to improve our support and appreciate your feedback in helping us identify areas for improvement.
We take all feedback seriously and will use your comments to improve our services for future customers. We hope that you will consider giving us another chance to provide the level of service you deserve. Please don't hesitate to reach out to us again. Thank you and have a nice day!
Sincerely,
SEOANT TEAM
I have them wrote 2x Message via Shopify Rezensions. I had less than 3 Days this app installed and they charged me 2x times! I dont get any answer. They only take money! GIVE ME A REFUND!
Hello there,
First of all we sincerely apologize for what happened on your side. After thoroughly investigating the matter, we identified that these two charges were not processed through our APP. Instead, they were handled directly by Shopify, the platform we integrate with. For further clarification, I would like to explain the process in more detail to help you understand the situation. Our APP utilizes the Shopify API to manage charges, and this ensures a seamless experience for our users. However, in cases where charges are related to the merchant's subscription, we do not directly receive those charges and as a result, we were unable to identify and rectify the issue promptly. However, we highly suggest that you reach out to Shopify for a charge reversal request.
Once again, we sincerely apologize for any inconvenience this may have caused, and we appreciate your understanding in this matter. We strive to provide the best possible service to our merchants, and we take your concerns seriously.
Should you have any further questions or concerns, please do not hesitate to reach out to our support team anytime, and we will be more than happy to assist you. Thank you!
All the Best,
Gill | Customer Support