SEOAnt:AI SEO &Image Optimizer
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
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claimed they were giving me a discount and charged me full price I cancel the app and they still charged me they claim they refunded me but still haven't located the money I found on shopify they say partially refunded but no credit on shopify nothing in my bank from them they just took my monies and im filing a claim with my bank
Good Day😊
I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below.
We would like to address each of your concerns thoroughly for your reference:
1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions.
2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email.
3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section.
We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction.
Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us.
Your feedback is highly appreciated!
Best Regards,
SEOAnt Support Team of Channelwill
Don't waste your time here, nothing but headaches; and we concur with all previous 1-2 star reviews. Seems nothing has changed since the first negative review, clear sign that nothing will.
Hi,
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your experience with our app, and we understand your frustration. Your feedback is incredibly valuable to us as it helps us identify areas for improvement and enhance our services.
We want to assure you that we are here to help you address any issues you encountered. We sent email already and we look forward to hearing back from you soon.
All the Best,
SEOANT Team
When I press Site speed - the fixing button, my products have been reduced to a very small size. I sell clothes and accessories. Photos very important for me. The photos was already 200-250 KB, why app making 20-35 kb photos a lot smaller!
I will get the system back, but it will go on my sales. It is really sad, the efforts I have given for months went to go nothing with a app.
I do not recommend!
Good Day！
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by our image compression feature. Please know that if you are not satisfied with the optimized images, you can easily restore them in bulk to their original quality at any time.
We understand how important high-quality images are for your business, especially when it comes to selling clothes and accessories. Your experience matters to us, and we are more than happy to assist you in finding the best solution to optimize your site speed without compromising image quality.
Please don't hesitate to contact our support team directly—we are here to help in any way we can.
Warm regards,
SEOAnt Support Team of Channelwill
Slowed my store down on unistall
Hello there,
We sincerely apologize for any inconvenience you experienced after uninstalling our app. Your store’s performance is of utmost importance to us.
Please feel free to reach out to our support team at your convenience. We offer features like image optimization, AMP, and other tools designed to enhance your website's speed and overall performance. We would be more than happy to assist you in restoring and optimizing your store’s speed to ensure everything runs smoothly.
Your satisfaction is our priority, and we are here to help in any way we can.
Thank you for your understanding and patience.
Warm regards,
SEOAnt Support Team of Channelwill
Hello there,
We are truly sorry to see that your experience with our app did not meet your expectations. Your feedback is incredibly important to us, and we would appreciate the opportunity to understand your concerns better.
If you have any specific issues or questions, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that we address any problems you may have encountered.
Thank you for your understanding.
All the Best,
SEOAnt Support Team of Channelwil
Do not use the AMP speed function at SEOAnt. I paid for this feature and went from a speed of 90 (of 100) on PC and 30 (of 100) on mobile to 28 (of 100) and 11 (of 100). When I then launched the original theme that was copied before the APM speed process took place, the speed on the original theme was now also 28 and 11. What a complete disaster. And then the support told me to go find an external expert to fix it. Can you beleive it??? Stay away from SEOAnt or you might lose you data, your speed or maybe your shop
Thank you so much for your review. Hope all things are well on your end.
We are happy that our service helps. :)
Thank you as well for your support. Please do not hesitate to contact us if there is anything we could help
You have to be very careful with this app.
1. In my case app created massive double meta title and better desription. Due to this Goole rating fall down below zero and SEO FU.
2. 404 redirect caught only 1-2% of issues.
3. Customer service never replay on my email.
Thanks for reaching out. Sorry for the inconvenience the app caused you. It seems there is some misunderstanding. We appreciate if you could listen.
1. When you edit meta title and better description by our app, it will replace the Shopify data. If there are the double meta title and better description, might because there are several apps you used. Do not worry about that, we could help to remove it.
2. We have report you 404s email every day, it seems that you haven't redirected them. Sorry to say that, the feature only detects 404 links the first time you install, we are upgrading.
3. We checked the email we have not received the email from you, the last one is on December 6, 2019. There are many emails, questions, we are trying to reply all, if we miss the one, please contact us to confirm.
Thank you for your patience and your support. We are looking for the talk further.
Nice all day.
BEWARE!!! I do NOT recommend this app. They said they would optimize my site - when I asked for them to provide me what that means/ how that would affect my site they said not to worry it will just make the site speed faster. They downgraded the quality of ALL of my images, removed ALL pop-up sign up forms, ALL without my permission. Did this during a sale I was running on my site - performed the actions on a Friday and here it is on a Sunday and their support team is telling me I have to wait for their working hours to fix it. Do not give them access to your code - they don't provide any details on what they do and clearly don't have the support to fix anything in a timely manner. I will probably end up having to spend a bunch of time figuring out all the changes they made to my code and hire someone to fix it. Not worth it, don't do it.
Hello Vivian,
We're sorry, we'd love to double-check the site for you and fix any issues caused by optimization, we'll deal with it and get back to you within 24 hours of your authorization. I wish you all the best, business and family. Looking forward to reply.
Sincerely,
Giraffly Team
i am excited to review the proplan and see if it impacts organic sales. It would be great if it offered a timeline to how it influences sales. Support is accessible and the functions are simple to follow. Waiting now to see if it impacts sales. Months down the line and hours spent using it. It's fun to use but does not lead to any noticeable gains. You're mislead by the colour coding that you're making things change but in real terms, sales stay the same. The app encourages you to make change e.g. add tags to the titles. The advice is bad in terms of what google likes and it has to be undone manually. I spent weeks making the changes and there's been no benefit to the store. I feel like I have been conned
Hello,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Best regards
Giraffly Team
SEO results are suspicious ! some Apps you never know until you use it , I found during my product / collection SEO fixing that this App doesnt read the meta fields already set from Shopify Admin !!!! ...instead, it set it to equal to empty and thus reduce the SEO score of the product of the page , iI was on business plan (the top one) ... i have complained about the issue , every time talking about API , maintenance , fit something , fixing ..and the issue persists ...i gave them around 15 days to fix it but the answer of last one from someone called Gill , the App api is fetching ...uninstalled and confirmed my suspicious act on this App ... yes the support is very quick ..but as a SEO App you provide wrong scores in purpose , GOD knows what else is fixed in this App ...easily you think the rest of the App services under suspicious ..from store SEO , backlinks , page SEOs ...you can back to my chat with them all documented ...sorry SEO Aunt , you did not give me any choice
Hello There,
I'm sorry to hear that you had a negative experience with the app and that it did not meet your expectations for SEO optimization. It sounds like there may have been technical issues with the app's API and meta field reading. Thank you for sharing your feedback and experience. After checking we already fixed this issue.
If you still need further help and clarification please feel free to comeback and we will continue to support you.
All the Best,
SEOAnt Support