SEOAnt:AI SEO &Image Optimizer
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
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I am extremely dissatisfied with my experience using the SEOAnt AI SEO app. I initially chose the free plan expecting a smooth and transparent trial, but after the free period ended, I was surprised by repeated attempts to trigger a paid subscription without any clear or explicit notification. What’s worse is that the app attempted to activate a recurring charge automatically even though I never approved it, and I had to dig through my activity log to prove that I had never accepted any paid plan.
This behavior is frustrating and highly unprofessional, especially since the app interface did not clearly communicate the exact trial expiry date or how to properly cancel before any billing took place. I feel that the app’s policy is not transparent enough toward merchants, which could cause unjustified financial losses if store owners do not monitor every detail manually.
Therefore, I strongly advise any merchant to monitor their app activity logs very closely and take screenshots of all billing events before their free trial ends, because this app — in my opinion — does not deliver a safe or trustworthy experience as promised. Sadly, I cannot recommend using it at this time until they seriously improve how they communicate subscriptions and notifications in a fair and respectful manner.
plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!dont use this App!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
monthly or year !!!!!!!!!!!!!!!!!!! you will not know!!!!!!!!!!!!!!!!!! how to stop them
Therefore, I strongly advise any merchant to monitor their app activity logs very closely and take screenshots of all billing events before their free trial ends, because this app — in my opinion — does not deliver a safe or trustworthy experience as promised. Sadly, I cannot recommend using it at this time until they seriously improve how they communicate subscriptions and notifications in a fair and respectful manner.
Disappointing! Encountered an issue related to the Speed Optimization which resulted in our "checkout button" being unavailable when switching between product variations. Support blamed other apps yet when I restored to my backup theme, SEOAnt suggests creating a backup (FYI we use Dawn theme), the issue was resolved. Obviously only one change was made so take responsibility and try to fix. Also, I uninstalled the app thinking it would remove the code but once I fixed the issue I reinstalled and tried to use the same discount code when I originally signed up 5 days prior I couldn't. The app didn't even make it to the end of the 7 day trial. Decent set of tools but creating this huge problem crippling my store and not taking accountability is not acceptable.
Hi there,
Thank you for reaching out and sharing your feedback.
We sincerely apologize for the frustration and inconvenience you experienced while using the app. We truly understand your concerns regarding the transparency of the trial period and billing process, and we’re very sorry to hear that the experience did not meet your expectations.
Please know that we have sent a detailed response to your registered email address to address your concerns more thoroughly. We kindly ask you to check your inbox (and spam folder, just in case), and let us know if you have not received it.
Your feedback is extremely valuable to us, and we are taking it seriously as we work to improve our communication and ensure a clearer, more trustworthy experience for all our users.
If you have any further questions or would like to discuss this in more detail, please don’t hesitate to get in touch. We're here to help.
Thank you!
Warm regards,
Gill | SEOAnt team | Channelwill
Image optimizer doesn't work, keeps timing out after only 30 optimizations or so. Support wasn't very helpful.
Hi,
We’re truly sorry to see that you have uninstalled our app while our technical team kept following up with your issue and locate the possible reason. We are ready to look into the issue for you, if you are open to solve the images issue, could you please kindly reinstall the app again to let all data synced so that we have the access to assist you check and fix the problem.
We have sent a detailed email to your registered address to address your concerns directly. Kindly check your inbox (and spam folder if needed), and feel free to respond there if you have any further questions or requests.
If you have another preference or suggestion that you feel would better suit your needs, we’re also more than happy to accommodate and do our best to support you in every way we can and would truly appreciate the opportunity to continue assisting you.
We would like to extend our sincere apology once again. We greatly value your feedback and hope to hear from you soon. Thank you so much for your time and I am waiting for your advice.
Warm Regards,
SEOAnt Team
The application doesn't even deserve a star, with a 60 dollar per month plan, only bugs, nothing works, it's the most useless application I've ever used, the support service is just as disgusting, doesn't answer questions after hours of waiting, even with reminders every 5 minutes, in any case be careful.
Hi there,
We’re truly sorry to hear about your disappointing experience with the SEOAnt app, and we sincerely apologize for the frustration caused.
We fully understand how upsetting it must have been to encounter issues with the application, especially on a paid plan, and we deeply regret that our support service did not meet your expectations. Please accept our sincere apologies for the delay in response and any inconvenience this may have caused you.
We have sent a detailed email to your registered address to address your concerns directly. Kindly check your inbox (and spam folder if needed), and feel free to respond there if you have any further questions or requests.
Your feedback is important to us, and we are taking it seriously. We are actively working to improve both our product performance and the quality of our customer support to ensure this kind of experience does not happen again.
Thank you for bringing this to our attention. We truly value your input and hope to have the opportunity to make things right.
Warm Regards,
Gill | SEOAnt Support
Feature suggestions to improve and simplify backlink exchanges:
Remove closed stores from the listing
Enable backlink exchanges by country and language
Add a keyword search function to easily find similar or niche stores
At the moment, the app offers too few features for a €30/month subscription. We hope you’ll take these improvements into consideration to better meet your customers’ expectations.
Hi,
Thank you very much for taking the time to share your thoughts and suggestions regarding the backlink exchange feature in our app.
We truly appreciate your constructive feedback, and we completely understand your concerns about the current value offered at your subscription level. Your suggestions — including removing closed stores, enabling country and language-specific exchanges, and adding a keyword search function — are all excellent ideas that would indeed help improve the user experience and functionality.
Please rest assured that we’ve noted your recommendations and have forwarded them to our product development team for review. We are always striving to enhance our app based on user input, and your feedback plays a crucial role in helping us move in the right direction.
Thank you again for helping us improve. If you have any additional thoughts or questions, feel free to reach out at any time.
Best regards,
Gill | SEOAnt Team
I used your free version and the images on my product page disappeared. This is rubbish.
Hi,
Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you've experienced, particularly with your product images disappearing. We understand how disruptive and frustrating this can be, and we take such matters very seriously.
Our team is willing to investigate the issue to determine the root cause. If the affected product images are still not displaying on your website, we would greatly appreciate it if you could let us know. We are committed to resolving this promptly and restoring full functionality.
We have sent a detailed email to your registered address to address your concerns directly. Kindly check your inbox (and spam folder if needed), and feel free to respond there if you have any further questions or requests.
We truly value your trust and would welcome the opportunity to make things right. Thank you again for your patience and understanding.
We look forward to hearing from you.
Warm regards,
Gill SEOAnt Support
app is not consistent it sometimes lags ...and bad customer service
Hi,
Thank you for sharing your experience with our app. We’re very sorry for the issues you’ve faced, including the lagging problems and the difficulties with our customer service. Your feedback is very important to us, and we take it seriously.
We are working to fix the performance issues to improve the overall experience for our users. We’re also reviewing our support process to make sure we provide better, more helpful responses moving forward.
If you have more details to share or if there’s anything else we can do to help, please don’t hesitate to reach out. We’re here to support you and want to make things right.
Thank you again for your feedback. We truly appreciate it.
Best regards,
Gill |SEOAnt Support Team
Pleins de disfonctionnement.
Un service client complétement à la ramasse, qui spam les même réponses automatiques sans chercher à comprendre quoi que ce soit.
Après deux semaines d'utilisation la vitesse de mon site a baissée, les bugs n'ont jamais été traité.
A évité
Bonjour,
Merci d'avoir partagé votre expérience avec nous. Je vous présente mes sincères excuses pour la frustration et les désagréments que vous avez rencontrés lors de l'utilisation de notre application.
Nous sommes sincèrement désolés d'apprendre les problèmes techniques que vous avez rencontrés et que votre demande n'ait pas été correctement prise en compte par notre équipe d'assistance. Vos commentaires concernant l'impact sur la vitesse de votre site et les réponses répétées que vous avez reçues sont extrêmement préoccupants. Il est clair que nous n'avons pas répondu à vos attentes, ni à nos propres attentes, dans ce cas précis.
Sachez que nous prenons vos préoccupations au sérieux. Nous apprécierions vivement de pouvoir examiner les problèmes spécifiques que vous avez mentionnés. Si vous le souhaitez, nous vous avons envoyé un e-mail détaillé à votre adresse enregistrée afin de répondre directement à vos préoccupations. Veuillez consulter votre boîte de réception (et vos spams si nécessaire) et n'hésitez pas à y répondre si vous avez d'autres questions ou demandes.
Nous nous engageons à améliorer les performances de notre application et la qualité de notre assistance, et vos commentaires sont essentiels à cet effet.
Merci encore de nous avoir signalé ce problème. Nous espérons avoir l'occasion de regagner votre confiance et de vous apporter le soutien que vous méritez.
Cordialement,
Gill | Équipe d'assistance SEOAnt
Overwrote my existing alt text even though I checked the box to prevent that.
Hi,
Thank you for taking the time to share your candid feedback regarding your experience with SEOAnt. We genuinely value your input and are sorry to hear that the current feature set did not meet your expectations.
Regarding the modification of your alt text, please note that when the automatic alt text feature is enabled and a default rule is set, the system will apply those settings automatically. If you’re experiencing any issues with overwriting or unexpected changes, we would greatly appreciate it if you could share some screenshots or additional details. This will help us better identify the cause and assist you more effectively.
We have sent a detailed email to your registered address to address your concerns directly. Kindly check your inbox (and spam folder if needed), and feel free to respond there if you have any further questions or requests.
Please don’t hesitate to reach out—we’re here to support you and would welcome the opportunity to help improve your experience with our app.
We look forward to your response.
Best regards,
Gill from SEOAnt Team