SEOWILL: AI SEO & AI Blog Post
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WARNING!! I Tried the free trial. Too many changes were done automatically by them at one time. This triggered a suspension from Google Merchant within 24 hours. BEWARE!!!!!
Hello there,
This is Jenny, the Supervisor of our Support Team. First and foremost, please accept our sincerest apologies for the immense stress and frustration you’ve experienced. We completely understand how incredibly alarming a Google Merchant Center suspension can be for your business, and we take reports of this nature with the utmost seriousness.
Our team immediately launched a thorough investigation into your account's activity logs to see how we could best assist you. To gently clarify, our app's automated optimization features (such as image alt text and meta tags) are designed to save you time and are fully reversible at any time. According to our technical logs, these automated tasks were not initiated or executed during your trial period. While this indicates that our app did not make the changes that triggered the suspension, we genuinely want to help you get to the bottom of this. If you are open to sharing more details, our team would be honored to help you investigate the root cause and assist in getting your Google Merchant Center back on track.
Regarding the billing charge, we completely understand your concern and frustration. Because Shopify automatically manages all platform transactions once a 7-day trial concludes, we as third-party developers unfortunately do not have direct control over their billing system. However, please rest assured that we are fully committed to helping you resolve this.
I have already personally reached out to you via WhatsApp. Please feel free to reply to my message whenever it is convenient for you. I will personally supervise your case and guide you step-by-step until your billing concerns are completely and satisfactorily resolved.
Thank you so very much for your precious time, patience, and cooperation. We truly hope to have the opportunity to support you and make things right.
Warmest regards,
Jenny
Uninstalled this app and it left loads of code and "html sitemap products link that I can not remove.
Hi there,
This is Jenny, the supervisor of the SEOWILL Team.
Thank you for your feedback, and I’m really sorry for the inconvenience this has caused you.
We checked our system, and we were unable to find a support request from your store prior to uninstalling the app. Based on your description, it is possible that the issue is related to the Site Speed Up feature and/or the XML/HTML sitemap module that was enabled during usage, which may leave generated code or sitemap links on the theme after uninstall.
Please don’t worry — this can be fully resolved.
Our technical team can help you remove all residual code and clean up the sitemap-related content from your theme to ensure everything is properly restored.
If you are open to it, please feel free to contact me directly email jenny.ye@channelwill.net, and I will personally follow up on your case and make sure it gets handled as a priority.
Looking forward to helping you resolve this.
Best regards,
Jenny
I cannot give this app a good review because they made it extremely difficult to cancel. Be ware of SEOWILL!
There is a limit (20 items) on how many collections you can edit manually, not even AI. So it's not what we were looking for in terms of a tool for SEO.
Good day!
This is Jenny, the Supervisor of the SEOWILL Team.
Thank you for your feedback, and I’m sorry to hear that the free plan did not fully meet your expectations.
Our free version is designed with certain limitations in terms of features and usage quotas. That said, I truly understand your needs, and I’ve made an effort to apply some additional benefits for your account to better support you.
I’ve already reached out to you via email jenny.ye@channelwill.net with more details. Please kindly check your inbox when you have a moment—I’d really appreciate your thoughts and am happy to assist further based on your needs.
Looking forward to your reply.
Best regards,
Jenny
this is scammer app i have not permission to traffic in our store this app charge me 277.58GB.
i want to refund my amount 277.58Gb i am very disappointed for this app
Good day,
This is Jenny, the Supervisor of the SEOWILL Team.
I’m very sorry for the frustration and concern this situation has caused you.
After carefully checking your case, the charge occurred because the annual plan had been activated previously. According to Shopify’s billing system, once a subscription is activated, the charge will be processed by Shopify.
That said, as soon as we received your refund request, we immediately proceeded with the refund for you. The refund has already been successfully issued—please kindly check your original payment account for the details.
If you have any further questions or need additional assistance, please feel free to reach out to us.
Thank you for your understanding.
Best regards,
Jenny
There is no other app and management as spoiled as this. When I discovered it in 2024, I was buying extra AI credits and using them to create SEO like titles and meta for product pages, and I was very satisfied. I bought 2600 extra credits to edit my pages, then I saw they were reset. They told me credits reset every month, and I told them that I bought these with an extra payment, and they unlocked my credits.
Then they said the Pro plan has a 2000 page limit and that this does not reset monthly. When I bought these credits, there was no such rule. I used my credits on the free plan for 3 months because I paid extra money for these credits; they were not monthly credits given to me. Then they increased each listing from 2 credits to 4 credits.
In short, it might be usable for people with few listings, but this is not an app worth paying $50 per month for 500 credits. They used to be more modest and helpful; now, even though they sell credits, they are never helpful. In short, it is absolutely not worth the money.
Good day,
This is Jenny, the Supervisor of the SEOWILL Team.
We sincerely apologize for the inconvenience this may have caused you.
Our development team has carefully reviewed your feedback, and we truly appreciate you bringing this to our attention. Regarding your request for additional AI credits, I have already shared the most suitable solution with you via email from jenny.ye@channelwill.net
.
When you have a moment, please kindly check your inbox (and spam folder just in case). I would really appreciate your feedback on the proposed solution so we can further assist you if needed.
We are committed to supporting you and making sure you get the best possible experience with our app.
Looking forward to your reply.
Best regards,
Jenny
すべての画像のファイル名が変わったのは非常に良くない。またテーマも壊れた。非常に残念です。
Hello There,
Thank you for your positive feedback! We're glad to hear that you had a great experience with our service. Your satisfaction is our top priority and we'll continue to strive to provide excellent service. We appreciate your business and hope to see you again soon. Please don't hesitate to contact us if you have any questions or concerns.
All the Best,
SEOAnt Support Team of Channelwill
Months of Work Destroyed — Avoid This App
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This app wiped out months of careful work on my store. Without warning, it replaced all my newly uploaded product and blog images with old, cached versions, leaving my site broken and unprofessional. The so‑called “optimization” is reckless: instead of improving SEO, it sabotaged my brand identity and forced me to spend months restoring content.
Customer support was unresponsive, and the design of their tools is outdated and clunky. If you value your time, your visuals, and your brand, stay far away from this app. It is disruptive, unreliable, and dangerous for any serious Shopify store.
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Public Warning Message
To fellow Shopify founders and store owners: I strongly advise caution before installing the SEOAnt app. In my experience, it overwrote months of carefully curated product and blog images without warning, leaving my storefront broken and unprofessional. Instead of improving SEO, its “optimisation” features disrupted my brand identity and forced me into a lengthy restoration process.
If you value your visuals, your time, and your customer trust, avoid this app. There are safer, founder‑friendly alternatives that respect your content and deliver SEO improvements without damaging your store.
Protect your brand. Don’t let SEOAnt compromise it.
Hello There,
Thank you so much for your thoughtful feedback! We're delighted to hear that you find our platform easy to use and appreciate the guidelines we've provided. Our team works hard to make everything as clear and user-friendly as possible.
We’re optimistic that with your continued efforts and our ongoing support, your SEO results will improve soon. If you ever need any tips, advice, or assistance along the way, please don’t hesitate to reach out — we’re here to help you succeed!
Thanks again for sharing your thoughts. Wishing you great success with your SEO journey!
All the Best,
SEOAnt Support Team of Channelwill
Image optimizer doesn't work, keeps timing out after only 30 optimizations or so. Support wasn't very helpful.
Hi,
We’re truly sorry to see that you have uninstalled our app while our technical team kept following up with your issue and locate the possible reason. We are ready to look into the issue for you, if you are open to solve the images issue, could you please kindly reinstall the app again to let all data synced so that we have the access to assist you check and fix the problem.
We have sent a detailed email to your registered address to address your concerns directly. Kindly check your inbox (and spam folder if needed), and feel free to respond there if you have any further questions or requests.
If you have another preference or suggestion that you feel would better suit your needs, we’re also more than happy to accommodate and do our best to support you in every way we can and would truly appreciate the opportunity to continue assisting you.
We would like to extend our sincere apology once again. We greatly value your feedback and hope to hear from you soon. Thank you so much for your time and I am waiting for your advice.
Warm Regards,
SEOAnt Team
Overwrote my existing alt text even though I checked the box to prevent that.
Hi,
Thank you for taking the time to share your candid feedback regarding your experience with SEOAnt. We genuinely value your input and are sorry to hear that the current feature set did not meet your expectations.
Regarding the modification of your alt text, please note that when the automatic alt text feature is enabled and a default rule is set, the system will apply those settings automatically. If you’re experiencing any issues with overwriting or unexpected changes, we would greatly appreciate it if you could share some screenshots or additional details. This will help us better identify the cause and assist you more effectively.
We have sent a detailed email to your registered address to address your concerns directly. Kindly check your inbox (and spam folder if needed), and feel free to respond there if you have any further questions or requests.
Please don’t hesitate to reach out—we’re here to support you and would welcome the opportunity to help improve your experience with our app.
We look forward to your response.
Best regards,
Gill from SEOAnt Team
