SEOAnt ‑ AI SEO Optimizer

Good day!

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you experienced. We understand the importance of maintaining optimal performance, and we would be glad to collaborate with our development team to investigate the significant drop in your mobile score. To proceed, we will send you a request for permission to conduct a deeper investigation.

We humbly ask your permission. Please kindly go to your Shopify Store-->Setting-->User and permission.

Then, accept the request from "SEOAnt" for our dev to deeper check the problem for you.

We will be patiently waiting for your update.

Warm regards,
SEOAnt Support Team of Channelwill

Good day!

Thank you for sharing your concerns. Regarding the issue you mentioned, we’ve discussed this with you several times and found that it arises due to incompatibility between your theme and our app. Our development team has provided detailed explanations and logical guidance to help you address the situation. By following these instructions, you should be able to resolve the issue, and we are more than happy to assist in restoring your images.

Please note that this issue is not caused by our app itself, and we sincerely hope for your understanding. If you need further assistance, feel free to contact us.

Warm regards,
SEOAnt Support Team of Channelwill

Dear Oleh Popadynets, good day!

I hope this message finds you well. 💓

Please accept my sincere apologies for any inconvenience this matter may have caused. I fully understand your concern and I am truly sorry for this😭😭 We greatly value your feedback, and I would like to provide you with detailed responses to the issues you mentioned:

1.Regarding the SEO score you raised:
The SEO score you see in our app is based on a set of rules and algorithms that we have carefully designed. Each SEO platform applies its own unique scoring system, so the score displayed reflects how your website currently performs according to our app’s specific criteria and framework.

2.On the drop in your SEO score:
Our SEO score serves as a reference point, reflecting your website’s performance at the precise moment of the scan. As such, it can vary depending on real-time factors, including network conditions. We encourage you to follow the optimization suggestions provided by our app to achieve better results. Besides, according to the traffic issue, we do a deep investigation and found that your traffic has been decreased before installing our app, we advice you to talk with your developers, we truly appreciate your understanding in this matter.

Should you have any further questions or need any assistance, you are welcome to contact our 24/7 customer support. We will try our best to assist you in every possible way within our control.😊

Thank you once again for your trust and patience. Have a wonderful day!🌹

Warm regards,
SEOAnt Team

Hi there,

Thank you for reaching out to us regarding your refund request.

We have processed your refund for the app you mentioned, and it should be reflected in your account shortly. We apologize for any inconvenience this may have caused.

If you have any further questions or need assistance, please don’t hesitate to contact our customer support team, who are available 24/7 to help you.

Thank you for your understanding.

Best regards,
SEOAnt team

Hello There,

Good day!
I hope this message finds you well.

We appreciate you taking the time to provide feedback and apologize for any issues you've encountered with our app, specifically the redirection of your Google links to /a/p URLs. We understand this has been frustrating and time-consuming for you and we sincerely apologize for any inconvenience caused.

Upon investigation, we have discovered that the AMP function within our app was turned on, which is designed to improve the loading speed and performance of mobile web pages. The /a/p symbol in your URL indicates that the page is an Accelerated Mobile Page, which is optimized for mobile devices and loads quickly, enhancing user experience and potentially improving your store’s rankings.

For example:
If you search the website address wavwarehouse.com in the “Search box,”

When you enable AMP and search the website address in the search box as above, Google will still treat this website address as a keyword query instead of a URL link. In this circumstance, the AMP page ranking will be displayed higher than the official website page. This is how AMP works and will help your store’s visibility in search results. The customer can easily find your store and enter this page much quicker with AMP.

If you type the website URL link in the “link direct box,”

When you input the website address in the link direct box, Google will direct to your official website. because in this situation, Google will detect that this is a URL link instead of a keyword query and direct to your official website instead of the AMP page, even if you enable this function.

To resolve the issue, you can disable the AMP function, which will remove the /a/p symbol from the link. However, this may result in slower loading times and a less optimal user experience. Alternatively, you can refresh the page and the symbol should gradually disappear within a few days.

If you require further assistance, please don't hesitate to contact us. We value your feedback and would like to regain your trust. Please let us know what we can do to make things right.

Thank you again for bringing this to our attention and for your understanding and patience.

Respectfully,
SEOAnt Support of Channelwill

Dear Martin, good day!

Thank you so much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by our AI features not currently supporting Danish. We are pleased to inform you that a significant upgrade is scheduled for next month, which will include Danish language support.🌹

Regarding the speed optimization, we truly understand your concerns. The speed can vary based on your internet connection at the time of testing. We recently re-evaluated your website using Google’s Speed Insight tool and found that your current site speed is indeed over 90. Rest assured, our app has made positive contributions to your website's performance.

Thank you once again for your patience and support. We truly value your business. We are here waiting for your feedback, don't hesitate to reach out to us!🥰🌹

Warm regards,
SEOAnt Team

Good Day😊

I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below.

We would like to address each of your concerns thoroughly for your reference:

1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions.

2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email.

3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section.

We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction.

Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us.

Your feedback is highly appreciated!

Best Regards,
SEOAnt Support Team of Channelwill

Good Day！

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by our image compression feature. Please know that if you are not satisfied with the optimized images, you can easily restore them in bulk to their original quality at any time.

We understand how important high-quality images are for your business, especially when it comes to selling clothes and accessories. Your experience matters to us, and we are more than happy to assist you in finding the best solution to optimize your site speed without compromising image quality.

Please don't hesitate to contact our support team directly—we are here to help in any way we can.

Warm regards,
SEOAnt Support Team of Channelwill

Hi,

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your experience with our app, and we understand your frustration. Your feedback is incredibly valuable to us as it helps us identify areas for improvement and enhance our services.

We want to assure you that we are here to help you address any issues you encountered. We sent email already and we look forward to hearing back from you soon.

All the Best,
SEOANT Team

Hello there,

We sincerely apologize for any inconvenience you experienced after uninstalling our app. Your store’s performance is of utmost importance to us.

Please feel free to reach out to our support team at your convenience. We offer features like image optimization, AMP, and other tools designed to enhance your website's speed and overall performance. We would be more than happy to assist you in restoring and optimizing your store’s speed to ensure everything runs smoothly.

Your satisfaction is our priority, and we are here to help in any way we can.

Thank you for your understanding and patience.

Warm regards,
SEOAnt Support Team of Channelwill