SEOAnt ‑ AI SEO Optimizer

Good Day😊

I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below.

We would like to address each of your concerns thoroughly for your reference:

1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions.

2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email.

3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section.

We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction.

Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us.

Your feedback is highly appreciated!

Best Regards,
SEOAnt Support Team of Channelwill

Hi,

That's amazing to hear! We're thrilled that you have been using our app as your go-to for SEO across multiple Shopify stores for a period of 3 years. We're glad that you find the layout intuitive, the customer support great, and the app beginner-friendly with advanced features. It's also great to hear that you have experienced a huge traffic boost as a result. Thank you for your recommendation and positive feedback. Let us know if you have any further questions or need any assistance.

All the Best,
SEOANT- Team

Hi there,

That sounds great! I'm glad to hear that the app has been helpful for your business and that you've had a positive experience with our customer service.

If you need further support, please feel free to contact us. Thank you!

All the Best,
SEOAnt Support Team of Channelwill

Merci d’avoir partagé votre expérience positive avec notre équipe d’assistance. Nous sommes fiers de fournir un service à la clientèle rapide et utile. Si vous avez d’autres questions ou préoccupations, n’hésitez pas à nous contacter. Merci d’avoir choisi SEOAnt !

Hi,

Thank you for your positive feedback! We're thrilled to hear that our app has been helpful for your website and we hope to continue providing excellent customer support. If you need further support, please feel free to contact us. Thank you!

All the Best,
SEOAnt Support Team of Channelwill

Thank you. We are really grateful to feel that we served you well.

If you have further questions or concerns, please feel free contact us any time!! ...

Thank you. We are really grateful to feel that we served you well.

If you have further questions or concerns, please feel free contact us any time!! ...

That sounds great! I'm glad to hear that the app has been helpful for your business and that you've had a positive experience with our customer service.

If you need further support, please feel free to contact us. Thank you!

All the Best,
SEOAnt Support Team of Channelwill

Hello There,

Thank you for your positive feedback! We're glad to hear that you had a great experience with our service. Your satisfaction is our top priority and we'll continue to strive to provide excellent service. We appreciate your business and hope to see you again soon. Please don't hesitate to contact us if you have any questions or concerns.

All the Best,
SEOAnt Support Team of Channelwill