SEOAnt ‑ AI SEO Optimizer
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
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After upgrading to the $60/month plan and implementing the AI changes my site speed slowed by 40%. Deleting this app and requesting a refund through shopify
Good day!
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you experienced. We understand the importance of maintaining optimal performance, and we would be glad to collaborate with our development team to investigate the significant drop in your mobile score. To proceed, we will send you a request for permission to conduct a deeper investigation.
We humbly ask your permission. Please kindly go to your Shopify Store-->Setting-->User and permission.
Then, accept the request from "SEOAnt" for our dev to deeper check the problem for you.
We will be patiently waiting for your update.
Warm regards,
SEOAnt Support Team of Channelwill
installed the SEOAnt app briefly—approximately 5 minutes—before determining it was not suitable for my store and promptly uninstalling it. Months later, I was shocked to discover a random $20 charge from this app on my Shopify invoice.
Despite my immediate attempts to dispute the charge with Shopify, I was informed that app developers like SEOAnt operate with minimal accountability and, seemingly, without oversight. Shopify deflects responsibility, while the app creators remain unresponsive and unaccountable for unauthorized charges.
This experience highlights a glaring issue: app developers can charge users arbitrarily with no consequence, even after their apps are removed. Such practices are not only unethical but suggest a complete disregard for the Shopify community and paying merchants.
At this point, I simply want my money refunded for a service I did not use or authorize. I strongly urge other Shopify merchants to exercise caution before installing SEOAnt—or any app that exploits the lack of checks and balances on Shopify’s platform.
If this charge is not resolved, I will escalate the matter further. Transparency, accountability, and fair business practices are non-negotiable, and SEOAnt has fallen far short of these standards.
Oberflächlich ok, aber im Detail eine Katastrophe und zerstört komplett das Seiten SEO!
Erstes Beispiel: die automatische von SEOAnt erstellte Sitemap enthält die Startseite nicht! Dh die wichtigste Seite fehlt in der Sitemap. Kann man eigentlich gar nicht glauben! Und ich fragte mich schon seit Wochen, warum unsere Seite (Startseite ist für 80% des organischen traffics verantwortlich) nicht mehr rankt und total abstürzt.
Zweites Beispiel: keine multilingualen sitemaps also für mehrsprachige Shops zu vergessen
Drittes Beispiel: Funktion "exchange backlinks" kann nur auf die Startseite verlinken, was bei fremdsprachigen links und mehrsprachiger Seite absolut kontraproduktiv ist. Also ist das tool wertlos, weil nicht fertig programmiert.
Der Support ist zu 90% komplett inkompetent!
Alles in allem ist Seoant eine massive Enttäuschung und sollte von niemandem mit mehrsprachiger Seite und Interesse an SEO verwendet werden. Ich kann davon nur abraten.
Hallo,
Vielen Dank für Ihr fantastisches Feedback! Wir freuen uns, dass Ihnen die Anwendung gefällt und unser Support-Team Ihre Erwartungen erfüllt hat. Die Bereitstellung erstklassiger Funktionen und exzellenter Unterstützung ist unsere Priorität und es ist schön zu wissen, dass wir ins Schwarze treffen. Wenn wir Ihnen sonst noch weiterhelfen können, zögern Sie nicht, uns zu kontaktieren!
Alles Gute,
SEOAnt-Support-Team von Channelwill
I need my refund I didn’t use this app
Hi there,
Thank you for reaching out to us regarding your refund request.
We have processed your refund for the app you mentioned, and it should be reflected in your account shortly. We apologize for any inconvenience this may have caused.
If you have any further questions or need assistance, please don’t hesitate to contact our customer support team, who are available 24/7 to help you.
Thank you for your understanding.
Best regards,
SEOAnt team
Let me be honest!
I regret installing this app. After doing so, my website traffic plummeted significantly, and my website score dropped as well. I've encountered numerous issues since the installation, making it difficult to manage my site effectively. Overall, this app has negatively impacted my website's performance, and I cannot recommend it.
avoid this APP!!!!!!
Dear Oleh Popadynets, good day!
I hope this message finds you well. 💓
Please accept my sincere apologies for any inconvenience this matter may have caused. I fully understand your concern and I am truly sorry for this😭😭 We greatly value your feedback, and I would like to provide you with detailed responses to the issues you mentioned:
1.Regarding the SEO score you raised:
The SEO score you see in our app is based on a set of rules and algorithms that we have carefully designed. Each SEO platform applies its own unique scoring system, so the score displayed reflects how your website currently performs according to our app’s specific criteria and framework.
2.On the drop in your SEO score:
Our SEO score serves as a reference point, reflecting your website’s performance at the precise moment of the scan. As such, it can vary depending on real-time factors, including network conditions. We encourage you to follow the optimization suggestions provided by our app to achieve better results. Besides, according to the traffic issue, we do a deep investigation and found that your traffic has been decreased before installing our app, we advice you to talk with your developers, we truly appreciate your understanding in this matter.
Should you have any further questions or need any assistance, you are welcome to contact our 24/7 customer support. We will try our best to assist you in every possible way within our control.😊
Thank you once again for your trust and patience. Have a wonderful day!🌹
Warm regards,
SEOAnt Team
DO NOT USE THIS APP IF YOUR SITE IS HARD CODED. I have been having an issue for an entire week with this app. The dev team is in another country and doesn't respond to issues ASAP.
I used the on page seo scan to update 3 of my product pages. The pages ended up getting distorded. I lost all of my images and then when the team worked on it, it restored the page back to factory settings and gave me instrucitons to fix myself. I had to go to my coders and pay $600 to fix this problem. When I offered a suggestion to have a warning sign that alerts people with hard coded sites, they didn't understand the problem. I'm now in day 5 with a messed up product page and no help from the team.
I need a refund and a credit for the cost to fix everything!
Good day!
Thank you for sharing your concerns. Regarding the issue you mentioned, we’ve discussed this with you several times and found that it arises due to incompatibility between your theme and our app. Our development team has provided detailed explanations and logical guidance to help you address the situation. By following these instructions, you should be able to resolve the issue, and we are more than happy to assist in restoring your images.
Please note that this issue is not caused by our app itself, and we sincerely hope for your understanding. If you need further assistance, feel free to contact us.
Warm regards,
SEOAnt Support Team of Channelwill
Not worth the install.
I did install it in hope of getting a optimazation program. But nothing was optimized. the pagespeed got even worse then before.
There AI tool don't support other languages then English
Dear Martin, good day!
Thank you so much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by our AI features not currently supporting Danish. We are pleased to inform you that a significant upgrade is scheduled for next month, which will include Danish language support.🌹
Regarding the speed optimization, we truly understand your concerns. The speed can vary based on your internet connection at the time of testing. We recently re-evaluated your website using Google’s Speed Insight tool and found that your current site speed is indeed over 90. Rest assured, our app has made positive contributions to your website's performance.
Thank you once again for your patience and support. We truly value your business. We are here waiting for your feedback, don't hesitate to reach out to us!🥰🌹
Warm regards,
SEOAnt Team
This app broke all of our Google links. Had to spend a couple of hours redirecting links all day and now have to figure out how to get Google to not send every link to a/p/ on our urls.
Do not recommend.
Hello There,
Good day!
I hope this message finds you well.
We appreciate you taking the time to provide feedback and apologize for any issues you've encountered with our app, specifically the redirection of your Google links to /a/p URLs. We understand this has been frustrating and time-consuming for you and we sincerely apologize for any inconvenience caused.
Upon investigation, we have discovered that the AMP function within our app was turned on, which is designed to improve the loading speed and performance of mobile web pages. The /a/p symbol in your URL indicates that the page is an Accelerated Mobile Page, which is optimized for mobile devices and loads quickly, enhancing user experience and potentially improving your store’s rankings.
For example:
If you search the website address wavwarehouse.com in the “Search box,”
When you enable AMP and search the website address in the search box as above, Google will still treat this website address as a keyword query instead of a URL link. In this circumstance, the AMP page ranking will be displayed higher than the official website page. This is how AMP works and will help your store’s visibility in search results. The customer can easily find your store and enter this page much quicker with AMP.
If you type the website URL link in the “link direct box,”
When you input the website address in the link direct box, Google will direct to your official website. because in this situation, Google will detect that this is a URL link instead of a keyword query and direct to your official website instead of the AMP page, even if you enable this function.
To resolve the issue, you can disable the AMP function, which will remove the /a/p symbol from the link. However, this may result in slower loading times and a less optimal user experience. Alternatively, you can refresh the page and the symbol should gradually disappear within a few days.
If you require further assistance, please don't hesitate to contact us. We value your feedback and would like to regain your trust. Please let us know what we can do to make things right.
Thank you again for bringing this to our attention and for your understanding and patience.
Respectfully,
SEOAnt Support of Channelwill
claimed they were giving me a discount and charged me full price I cancel the app and they still charged me they claim they refunded me but still haven't located the money I found on shopify they say partially refunded but no credit on shopify nothing in my bank from them they just took my monies and im filing a claim with my bank
Good Day😊
I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below.
We would like to address each of your concerns thoroughly for your reference:
1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions.
2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email.
3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section.
We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction.
Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us.
Your feedback is highly appreciated!
Best Regards,
SEOAnt Support Team of Channelwill
Hello there,
We are truly sorry to see that your experience with our app did not meet your expectations. Your feedback is incredibly important to us, and we would appreciate the opportunity to understand your concerns better.
If you have any specific issues or questions, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that we address any problems you may have encountered.
Thank you for your understanding.
All the Best,
SEOAnt Support Team of Channelwil