SEOWILL: AI SEO & AI Blog Post

Good day,

I hope this message finds you well.

Thank you very much for taking the time to share your feedback. We truly appreciate you bringing this matter to our attention, and we sincerely regret any frustration or misunderstanding this situation may have caused.

After carefully reviewing our billing records, we would like to clarify that there were no duplicate charges for the same billing cycle. The reason it may appear that you were charged twice in one month is because the payment for the previous month was not successfully completed, so Shopify automatically collected the outstanding balance together with the following month’s charge. As a result, both amounts were processed at the same time, even though they correspond to two different billing periods.

In addition, our support team did send several follow-up messages to you during this time in an effort to assist and clarify the situation, but unfortunately we did not receive a response. We truly regret if any of our messages did not reach you as expected.

We sincerely appreciate your understanding and would very much welcome the opportunity to assist you further. If you have any remaining questions or would like us to review your billing details together, please feel free to reply to this email at your convenience.

Thank you again for your time and understanding. We look forward to hearing from you.

Best regards,
SEOAnt Support Team

Hi Stefan,

Thank you very much for taking the time to share your experience. We are truly and sincerely sorry for the inconvenience and impact this issue caused to your store, including your storefront images and Google Merchant Center listings. We fully understand how disruptive this must have been, and we genuinely regret the frustration and losses you experienced.

We take your feedback very seriously. After reviewing your case, our team acted promptly to optimize the image file name feature and strengthen in-app warnings and prompts, so merchants are clearly informed before enabling this functionality. Your feedback directly helped us identify this risk and improve the feature for other users, and we truly appreciate that.

Feedback from experienced users like you is critical to helping us continuously improve our app. Once again, we sincerely apologize for the trouble caused and thank you for sharing your honest experience.

If you are open to it, please feel free to reply to this email at any time — our support team will be more than happy to assist you further.

Warm regards,
SEOAnt Support Team