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We had problems early on with this app. Venntov helped sort things out and offered to give us full use of the app for FREE for life if I would change my negative review. I took them up on their generous offer, modified my review, and went on to use the app for several more months. I felt this was a standup way for them to handle things. But now in all honesty I can no longer recommend this as a 5-star app. Recently the app developed another glitch where broken links were displaying search engines as the broken link paths (as if Google, Bing, and DuckDuckGo were actual pages on my website). I contacted support but got no response. Frustrated, I threw in the towel, deleted SEO Manager, and have now moved on to the SMART SEO app {which looks to be a more effective SEO tool}. Paying money for an app that works properly, and produces good SEO results, makes more sense than hanging on to a free app that doesn't cut the mustard. That's why I'm now changing this to a 3-star review. P.S. I have to wonder how many other 5-star Venntov reviews were written for free use of their product. ----------------------------------------------------------
Reply to Rhian Beutler's comment below: After a long string of problems with SEO Manager back in August I was super frustrated with SEO Manager. As a result I posted a 1-star review. Shortly afterward I was contacted by josh Highland at Ventoov who seemed alarmed and concerned that I had experienced so many problems. Because I was dissatisfied he offered to give me the product for free for life. And in return I wrote a 5-star review. At the time the app was working and I appreciated the great service. Like I said, I spoke directly with Josh on the phone - and he sent me this message below by email on August 11 2020. ----------------------------------------------------------
Thank you for taking my call today. We have applied the 100% lifetime discount and sent the access request. What we need next is to have the app installed - https://apps.shopify.com/seo-meta-manager Don't worry about adding our code, I'll handle that portion. Please shoot me an email or text when you have the app installed.
Hi there,
This was, as you can imagine, alarming to read.
Obviously, as the President of the company, I wanted to take immediate action on the allegations made in your most recent updated review.
For clarity- we never asked you to change your negative review. Ever. We asked to work with you on the challenges you had, and I have no documentation of us offering you the app for free in exchange for a positive review.
In fact, that is against the Shopify App Store's TOS and is something we never do. We will never comp our app and then ask for a review. That is an unfair accusation to make, and I stand firmly by the integrity of my team and our product.
That being said, when you emailed us most recently on May 1st, 2021, we responded on May 2, 2021, attempting to solve the challenge you pointed out ( we had a bug that is now fixed), and on May 3rd, you told us that we should not worry about it and that you were uninstalling SEO Manager.
I am happy that you found a solution that works for you, and hope it works out for you. Best of luck with your business endeavors.
Feel free to email us if you have any additional questions, comments or concerns.
support@seomanager.com
Best,
Rhian Beutler
President + Co-founder
venntov
DAMN THIS IS GOOOOOODDD, the service was exceptional . when i had a problem of not being able to install the app, i was settlled in less than 2 hours!
Hello there,
Yay! Loving hearing that. We love our support team and I am so glad they were able to help you out.
If you need anything at all moving forward please never hesitate to email us at support@seomanager.com
Wishing you the best,
Rhian Beutler
COO/Co-founder
We are writing this review after waiting for 10 days for a response from technical support to an incident that happened to us when installing the application, which we do NOT recommend for shops with large catalogues (+10,000 products) because most of the functionalities do not work. Although this is not the responsibility of the author(s) of this application, they are responsible for not having responded to us in 10 days about what happened after installing the application. What happened is that now ALL pages show the same title, ALL products show the wrong title. We have reported this 10 days ago and also 3 days ago we opened a new ticket for them to tell us why this is happening. And... we are still waiting for them to fix it or for someone to tell us something. No news. We don't want to uninstall the app because we have been told that they are trying to solve the problems but the silence is really frustrating.
Outstanding customer support and intuitive tool that not only delivers results but also does not break the bank account!
\\\\\\just started using this app, but is great so far!
So far so good. Waiting for the results. Easy to use and customer support is quick. Hopping in a few weeks to see more visitors on my site. :)
So far I like it. I have been miss this on my products. maybe now google will my products. Thanks from www.personalizegifts.com
Great customer service, assisted with the installation and modification of my site. Prompt reply too. Shall see if the app helps with SEO.
Dean
Fattyflatpaws.com
Great app! So easy to use, they installed it for me within 24hours. I had it up and running right after that.
Be very careful setting this App up. If you do go and uninstall it, the app will remove all seo meta data from your website. You will need to contact support to fix it, it's almost like it deliberately compromises the SEO on the website once removed. This is pretty serious and not good for your store at all. Instead of seeing the title/description for example you will get this "snippets/SEOManager.liquid" was not rendered, the associated app was uninstalled" So even after uninstalling it all, this breaks the site. You have been warned, I would not recommend this app in regards to anything SEO related. Here is how I fixed it in case anyone wants the help without dealing with support. Find the line of code in your theme.liquid file that says - {% include 'SEOManager' %} Replace that with this code to get the default ones back. {% capture seo_title %} {{ page_title }} {% if current_tags %} {%- assign meta_tags = current_tags | join: ', ' %} – {{ 'general.meta.tags' | t: tags: meta_tags -}} {% endif %} {% if current_page != 1 %} – {{ 'general.meta.page' | t: page: current_page }} {% endif %} {% endcapture %} {{ seo_title }} {% if page_description %} {% endif %}